Power Corp Customer Service
Resume:
OBJECTIVES:
A competitive, goal professional looking to apply knowledge of financial sales and markets to cultivate prosperous business relationships and exceed personal and professional goals.
WORK EXPERIENCES:
LUBAN TRADING CO. LLC STORE MANAGER/STORE IN-CHARGE
ZEINA Supermarket/SHOPPERS EXPRESS SEPTEMBER 26, 2014 – September 25, 2022
P.O. BOX 1413, POSTAL CODE 112
SULTANATE OF OMAN
Tel. Number: +968-*-***-**-**
Duties and Responsibilities:
-After Managing for Convenience Store, Now I am managing a new Zeina Supermarket
( 24/7 Supermarket Operations), the same EMPLOYER. With the floor area of 475 sq. meters, with 11 staff working in the Supermarket including me.
-Manages the day to day operation of the Shoppers Express (Select Convenience Store) in accordance with established rules and policies of the company ( 24/7 Store Operations).
-Training new employees and evaluate old staff performance.
-Directs the development and administration of controls of the shop in an economical and profitable manner while maintain established standards.
-Coordinates the maintenance and development methods for high quality preparation of every product; assisting customer and introduce products for customer satisfaction.
-Maintains an efficient program of scheduling of manpower to ensure high standard preparation and customer service excellence are being met always.
-Maintains and instructs section supervisors or assigned staff to follow safety policies and procedures to ensure hazards are eliminated.
-Monitors appearance and availability of the products at all times. Evaluate old and new product movements.
-Acts immediately on all customer complaints to ensure that correction are made when possible.
-Compiles and analyses daily sales reports, monthly management reports, and ensure monthly management goals are being met as possible as always.
-Responsible for the achievement of budgeted targets through sales and profit generation, inventory control, inventory shrinkage control and expense control.
-Lead by example and ongoing training support should ensure that outstanding customer service is maintained at all times by all staff in each facet of the site operation.
-Dealing with all customer complaints in a professional, courteous and timely manner and informing the Area Coordinator Supervisor of any serious or ongoing complaints.
-Monitoring all shift reports and investigating any anomalies.
- Compiling the daily site financial report including disbursements and cash accounting. Preparing cash collection.
-Preparing and placing stock orders and supervising their receipt.
-Develop and maintain stock loss reports and action plans were required to address any anomalies.
-Maintaining all necessary product movement reports (transfers, credits as required)
-Maintain store correspondence/communication book.
-Develop and maintain staff rosters, time sheets and personnel records as required and allowed for in budget.
-Manages each merchandise category of the site so as to ensure that sufficient stock all products are available at all times to satisfy all customer demands.
-Ensures that all stock lines are maintained in accordance with standard planogram.
-Ensures set guidelines and promotional programs are implemented in a timely and orderly fashion as directed.
-Tracking sales data, monitor slow moving products and make recommendations of new lines and the removal of slow moving lines.
-Supervise all staff to ensure that all stock including monthly promotional displays are merchandised professionally at all times.
-Ensure that the designated stock re-ordering system is in place in order to maximize the store stock turns.
-Supervise all stock deliveries and pickups to ensure all are handled efficiently and in accordance with stock receiving policies and procedures.
-Ensure stock wastage and shrinkage is maintained to the absolute minimal level.
-Analyze monthly profit and sales reports for all areas of the business. Produce action plans to address any areas of financial performance which are not being met.
-Analyze variation in shift performance to maximize capacity utilization of all site staff within budgeted wage allowances.
-Monitor all expenses relating to the site operation to ensure these remain within budget limits.
-Ensure that all site staff is fully conversant with safety matters and procedures arising from the site's operation. Ensure any shortfalls in the safety of the working environment are documented and reported.
-Ensure that all staff is fully conversant with the operation of the equipment within area of responsibility.
-Ensure that the Company maintenance procedures are compiled with and documented records of such maintenance are professionally maintained.
-Responsible for the professional management, guidance and leadership of all site staff to ensure that outstanding levels of customer service are maintained at all times.
-Preparation of effective rosters within agreed budget for the entire site operation.
-Set realistic individual and group performance targets and monitor achievement.
-Produce action plans to combat any shortfalls in individual or group achievement.
-Provide on the job guidance and training to existing staff to ensure corporate standards are maintained.
-Handle minor disciplinary matters with staff professionally and technically. Report more serious disciplinary matters to the Deputy General Manager and Area Coordinator Supervisor for further action.
-Maintain a Site staff personal file professionally and make recommendations to the Deputy General Manager and Area Coordinator Supervisor for future individual advancement.
FORSAN FOODS & CONSUMER STORE MANAGER
PRODUCTS CO. LTD. FEBRUARY 14, 2011 – SEPT. 30, 2013
P.O. BOX 8103, RIYADH 11482
Tel. Number: +966-*-*******
Duties and Responsibilities:
-Manages the day to day operation of the Forsan Groceria (Butchery/Bakery/Grocery) in accordance with established rules and policies of the company.
-Training new employees and evaluate old staff performance.
-Directs the development and administration of controls for all phases of the shop in an economical and profitable manner while maintain established standards.
-Coordinates the maintenance and development methods for high quality preparation of every product; assisting customer and introduce products for customer satisfaction.
-Maintains an efficient program of scheduling of manpower to ensure high standard preparation and customer service excellence are being met always.
-Maintains and instructs section supervisors or assigned staff to follow safety policies and procedures to ensure hazards are eliminated.
-Monitors appearance and availability of the products at all times. Evaluate old and new product movements.
-Acts immediately on all customer complaints to ensure that correction are made when possible.
-Compiles and analyses daily sales reports, variance reports, weekly management reports, products inventory (raw and finished) and ensure weekly management goals are being met as possible as always.
-Responsible for the achievement of budgeted targets through sales and profit generation, inventory control, inventory shrinkage control and expense control.
-Lead by example and ongoing training support should ensure that outstanding customer service is maintained at all times by all staff in each facet of the site operation.
-Dealing with all customer complaints in a professional, courteous and timely manner and informing the Area Supervisor of any serious or ongoing complaints.
-Monitoring all shift reports and investigating any anomalies.
- Compiling the daily site financial report including disbursements and cash accounting. Preparing cash collection.
-Preparing and placing stock orders and supervising their receipt.
-Develop and maintain stock loss reports and action plans were required to address any anomalies.
-Maintaining all necessary product movement reports (transfers, credits as required)
-Maintain store correspondence/communication book.
-Develop and maintain staff rosters, time sheets and personnel records as required and allowed for in budget.
-Manages each merchandise category of the site so as to ensure that sufficient stock all products are available at all times to satisfy all customer demands.
-Ensures that all stock lines are maintained in accordance with standard planogram.
-Ensures set guidelines and promotional programs are implemented in a timely and orderly fashion as directed.
-Tracking sales data, monitor slow moving products and make recommendations of new lines and the removal of slow moving lines.
-Supervise all staff to ensure that all stock including monthly promotional displays are merchandised professionally at all times.
-Ensure that the designated stock re-ordering system is in place in order to maximize the store stock turns.
-Supervise all stock deliveries and pickups to ensure all are handled efficiently and in accordance with stock receiving policies and procedures.
-Ensure stock wastage and shrinkage is maintained to the absolute minimal level.
-Analyze monthly profit and sales reports for all areas of the business. Produce action plans to address any areas of financial performance which are not being met.
-Analyze variation in shift performance to maximize capacity utilization of all site staff within budgeted wage allowances.
-Monitor all expenses relating to the site operation to ensure these remain within budget limits.
-Ensure that all site staff is fully conversant with safety matters and procedures arising from the site's operation. Ensure any shortfalls in the safety of the working environment are documented and reported.
-Ensure that all staff is fully conversant with the operation of the equipment within area of responsibility.
-Ensure that the Company maintenance procedures are compiled with and documented records of such maintenance are professionally maintained.
-Responsible for the professional management, guidance and leadership of all site staff to ensure that outstanding levels of customer service are maintained at all times.
-Preparation of effective rosters within agreed budget for the entire site operation.
-Set realistic individual and group performance targets and monitor achievement.
-Produce action plans to combat any shortfalls in individual or group achievement.
-Provide on the job guidance and training to existing staff to ensure corporate standards are maintained.
-Handle minor disciplinary matters with staff professionally and technically. Report more serious disciplinary matters to the Retail Operation Manager for further action.
-Maintain a Site staff personal file professionally and make recommendations to the Retail Operation Manager for future individual advancement.
CARREFOUR STORE SUPERVISOR SAUDI HYPERMARKET LLC DEC. 11, 2005 – SEPT. 15, 2010 AL SULAIMANIAH PLAZA JEDDAH P.O. BOX 14497 JEDDAH 21424 K.S.A. Tel. Number: +966-*-***-**-**
Duties and Responsibilities:
-keep company’s assets in good condition
-ensure that merchandise is well presented in good condition and fit for the purpose it is intended
-keep the storage tidy and properly arranged
-fill up the shelves as per standard on a continuous basis
-check the sales price, labels on all items and ensure they comply with management policy
-check the competition (promotion, prices, display new releases)
-perform the stocks-taking (warehouse and store) and ensure that the monthly sales are correct
-provide technical advice to facilitate customer’s selection and explain the main features and functions of the products
-performs after sales-service in respect of returning damaged and assist customers to their satisfaction
-check the verify the returned goods and its contents and assist customer accordingly
-Assist customers in packing, payment and timely delivery (if necessary).
ECG TELECOMS PERSONAL SECRETARY/ #4 JAVIER BLDG. GOV. ORTEGA COR. TREASURER CLERK/ OSMEñA Sts., CITY OF SAN FERNANDO, CASHIER SALES ASST. / LA UNION PHILIPPINES SALES MARKETNG DECEMBER 16, 1999-MARCH 31, 2005
Duties and Responsilities:
-MultiCarrier of Cellphones Mobiles, PLDT and Digitel Landlines
-prepare all papers like purchase order, cheques (payment for the suppliers)
-preparation of transfer stocks from main store to branch stores
-preparation of pay slip for the employees
-preparation of daily, weekly and monthly report
-keep company’s assets in good condition
-ensure that merchandise is well presented in good condition and fit for the purpose it is intended
-keep the storage tidy and properly arranged
-check the sales price of all items and ensure they comply with management policy
-check the competition ( prices, display new releases)
-perform the stocks-taking and ensure that the monthly sales are correct
-provide technical advice to facilitate customer’s selection and explain the main features and functions of the products
-performs after sales-service in respect of returning damaged and assist customers to their satisfaction
-check the verify the returned goods and its contents and assist customer accordingly
-Assist customers in packing, payment and timely delivery (if necessary).
ISETANN WAREHOUSE SALES RECEIVING CLERK CENTER, INC. FEBRUARY 23, 1999-JULY 31, 1999 #295 P. TUAZON ST., CUBAO, QUEZON, CITY PHILIPPINES
Duties and Responsibilities:
-Receiving Department
-received items from the suppliers and check/compare from the invoice of the company to the suppliers invoice if they deliver the correct items
-Preparation of daily report by compiling the invoice from the consignment, perishable, non-perishable and toiletries.
MANIFOFOLD CONSTRUCTION DRAFTSMAN/QUANTITY SURVEYOR ENTERPRISES, INC. (MCEI) AUGUST 12, 1997-MAY 30, 1998 #52 11TH STREET, NEW MANILA, QUEZON CITY PHILIPPINES
Duties and Responsibilities:
-Planning and Design (Located at FONTANA INN Clark Field, Pampanga)
-preparation of all revised plan came from the architect/civil engineer
-Monitoring of manpower and measuring of all accomplishment work of sub-contractor.
ON THE JOB TRAININGS/SEMINARS:
NATIONAL POWER CORP. (NPC) DRAFTSMAN Diliman, Quezon City November 19, 1996-April 15, 1997 Philippines
PHILEX MINING CORP. DRAFTSMAN Padcal, Tuba, Benguet, Baguio City April 22, 1996-June 04, 1996 Philippines
EDUCATIONAL ATTAINMENT:
DON MARIANO MARCOS MEMORIAL STATE UNIVERSITY MID-LA UNION CAMPUS (DMMMSU-MLUC) City of San Fernando, La union
Bachelor of Science in Industrial Technology (BSIT) Major in DRAFTING TECHNOLOGY Year Graduated: March 21, 1997
LA UNION NATIONAL HIGH SCHOOL (LUNHS) City of San Fernando, La Union Year Graduated: March 26, 1993
PORO ELEMENTARY SCHOOL San Agustin, Poro Point, City of San Fernando, La Union Year Graduated: March 16, 1989
PERSONAL DATA:
Date of Birth : April 19, 1976
Place of Birth : Danlog, Pilar, Sorsogon, Philippines
Weight : 72 kgs.
Height : 5’6”
Status : Single
Religion : Roman Catholic
Father’s Name : Rafael Bon Janoras (Deceased)
Mother’s Name : Clarita Auditor Janoras
Passport Number : P7869372A
Wilson Auditor Janoras Applicant
WILSON AUDITOR JANORAS
Block 35 Lot 4 Phase 3 Luxury Series, Mabuhay City, Brgy. Mamatid, Cabuyao, Laguna 04025 PHILIPPINES
Email: adsdki@r.postjobfree.com
Mobile Number: +968-******** (whatsapp)/+639*********
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