Power Corp Customer Service

Location:

Posted:

August 31, 2022

Resume:

OBJECTIVES:

A competitive, goal professional looking to apply knowledge of financial sales and markets to cultivate prosperous business relationships and exceed personal and professional goals.

WORK EXPERIENCES:

LUBAN TRADING CO. LLC STORE MANAGER/STORE IN-CHARGE

ZEINA Supermarket/SHOPPERS EXPRESS SEPTEMBER 26, 2014 – September 25, 2022

P.O. BOX 1413, POSTAL CODE 112

SULTANATE OF OMAN

Tel. Number: +968-*-***-**-**

Duties and Responsibilities:

-After Managing for Convenience Store, Now I am managing a new Zeina Supermarket

( 24/7 Supermarket Operations), the same EMPLOYER. With the floor area of 475 sq. meters, with 11 staff working in the Supermarket including me.

-Manages the day to day operation of the Shoppers Express (Select Convenience Store) in accordance with established rules and policies of the company ( 24/7 Store Operations).

-Training new employees and evaluate old staff performance.

-Directs the development and administration of controls of the shop in an economical and profitable manner while maintain established standards.

-Coordinates the maintenance and development methods for high quality preparation of every product; assisting customer and introduce products for customer satisfaction.

-Maintains an efficient program of scheduling of manpower to ensure high standard preparation and customer service excellence are being met always.

-Maintains and instructs section supervisors or assigned staff to follow safety policies and procedures to ensure hazards are eliminated.

-Monitors appearance and availability of the products at all times. Evaluate old and new product movements.

-Acts immediately on all customer complaints to ensure that correction are made when possible.

-Compiles and analyses daily sales reports, monthly management reports, and ensure monthly management goals are being met as possible as always.

-Responsible for the achievement of budgeted targets through sales and profit generation, inventory control, inventory shrinkage control and expense control.

-Lead by example and ongoing training support should ensure that outstanding customer service is maintained at all times by all staff in each facet of the site operation.

-Dealing with all customer complaints in a professional, courteous and timely manner and informing the Area Coordinator Supervisor of any serious or ongoing complaints.

-Monitoring all shift reports and investigating any anomalies.

- Compiling the daily site financial report including disbursements and cash accounting. Preparing cash collection.

-Preparing and placing stock orders and supervising their receipt.

-Develop and maintain stock loss reports and action plans were required to address any anomalies.

-Maintaining all necessary product movement reports (transfers, credits as required)

-Maintain store correspondence/communication book.

-Develop and maintain staff rosters, time sheets and personnel records as required and allowed for in budget.

-Manages each merchandise category of the site so as to ensure that sufficient stock all products are available at all times to satisfy all customer demands.

-Ensures that all stock lines are maintained in accordance with standard planogram.

-Ensures set guidelines and promotional programs are implemented in a timely and orderly fashion as directed.

-Tracking sales data, monitor slow moving products and make recommendations of new lines and the removal of slow moving lines.

-Supervise all staff to ensure that all stock including monthly promotional displays are merchandised professionally at all times.

-Ensure that the designated stock re-ordering system is in place in order to maximize the store stock turns.

-Supervise all stock deliveries and pickups to ensure all are handled efficiently and in accordance with stock receiving policies and procedures.

-Ensure stock wastage and shrinkage is maintained to the absolute minimal level.

-Analyze monthly profit and sales reports for all areas of the business. Produce action plans to address any areas of financial performance which are not being met.

-Analyze variation in shift performance to maximize capacity utilization of all site staff within budgeted wage allowances.

-Monitor all expenses relating to the site operation to ensure these remain within budget limits.

-Ensure that all site staff is fully conversant with safety matters and procedures arising from the site's operation. Ensure any shortfalls in the safety of the working environment are documented and reported.

-Ensure that all staff is fully conversant with the operation of the equipment within area of responsibility.

-Ensure that the Company maintenance procedures are compiled with and documented records of such maintenance are professionally maintained.

-Responsible for the professional management, guidance and leadership of all site staff to ensure that outstanding levels of customer service are maintained at all times.

-Preparation of effective rosters within agreed budget for the entire site operation.

-Set realistic individual and group performance targets and monitor achievement.

-Produce action plans to combat any shortfalls in individual or group achievement.

-Provide on the job guidance and training to existing staff to ensure corporate standards are maintained.

-Handle minor disciplinary matters with staff professionally and technically. Report more serious disciplinary matters to the Deputy General Manager and Area Coordinator Supervisor for further action.

-Maintain a Site staff personal file professionally and make recommendations to the Deputy General Manager and Area Coordinator Supervisor for future individual advancement.

FORSAN FOODS & CONSUMER STORE MANAGER

PRODUCTS CO. LTD. FEBRUARY 14, 2011 – SEPT. 30, 2013

P.O. BOX 8103, RIYADH 11482

Tel. Number: +966-*-*******

Duties and Responsibilities:

-Manages the day to day operation of the Forsan Groceria (Butchery/Bakery/Grocery) in accordance with established rules and policies of the company.

-Training new employees and evaluate old staff performance.

-Directs the development and administration of controls for all phases of the shop in an economical and profitable manner while maintain established standards.

-Coordinates the maintenance and development methods for high quality preparation of every product; assisting customer and introduce products for customer satisfaction.

-Maintains an efficient program of scheduling of manpower to ensure high standard preparation and customer service excellence are being met always.

-Maintains and instructs section supervisors or assigned staff to follow safety policies and procedures to ensure hazards are eliminated.

-Monitors appearance and availability of the products at all times. Evaluate old and new product movements.

-Acts immediately on all customer complaints to ensure that correction are made when possible.

-Compiles and analyses daily sales reports, variance reports, weekly management reports, products inventory (raw and finished) and ensure weekly management goals are being met as possible as always.

-Responsible for the achievement of budgeted targets through sales and profit generation, inventory control, inventory shrinkage control and expense control.

-Lead by example and ongoing training support should ensure that outstanding customer service is maintained at all times by all staff in each facet of the site operation.

-Dealing with all customer complaints in a professional, courteous and timely manner and informing the Area Supervisor of any serious or ongoing complaints.