Customer Service Agent

REBECCA SEXTON Cornettsville, United States *****

H: 606-***-**** C: 606-***-****

****************@*****.***

linkedin.com/in/rebecca-sexton-618219222

Twitter - @Rebecca90633665

https://www.facebook.com/dusty.shell.315

Accommodating professional with 10 years of experience in fast-paced environments, in handling confidential paperwork, in customer communication and in providing quality customer service. Established record of reliability and creating positive rapport with customers and staff. Expertise in Microsoft Office, inventory and employee scheduling while maintaining an organized work space for faster customer care. Activities of Daily Living (ADLs)

Service Oriented

Laundry Washing, Drying and Ironing

Client Relationship and Rapprt

Bathing Support

Bed Making and Changing

Emotional Support and Companionship

Report Preparation

Grocery Shopping and Storage

Vitals Monitoring and Documentation

Mental Health Support

Patient and Compassionate

Mobility Assistance

Meal Planning and Preparation

Observation Communication

Time Management

Records Management

Data Entry

Client Transportation

Basic Housekeeping

Elder Care

Medical Terminology

Disability Support

HIPAA Compliance

Problem Resolution

Multitasking and Prioritizing

Conflict Resolution

Decision Making

Critical Thinking

Microsoft Office

Attention to detail

Quality Control

Healthy Lifestyle Promotion

Appointment Scheduling

Written and verbal communication

Patient Care Recordkeeping

Acute and Rehabilitative Care

Patient Advocacy

Client Relationship and Rapport

Home Cleaning and Sanitizing

Dietary Orders Compliance

Attention to Detail

Home Care Aide • Lorraine Sexton - Private Home

Isom, KY • July 2016 to Current

Determined specific needs and provided most appropriate level of services for patient well-being.

Developed rapport to create safe and trusting environment for care. Scheduled and accompanied client to medical appointments. Shopped for groceries regularly in order to keep house stocked with necessities. Increased medication and medical terminology knowledge through research and continuing education.

Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Assisted disabled client to support independence and well-being. WEBSITES,

PORTFOLIOS,

PROFILES

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

Monitored and maintained cleanliness, sanitation and organization Ran errands for patient, did shopping and picked up other necessities. Provided patient with assistance in completing daily tasks, reducing daily burden on family members.

Cooked tasty, nourishing meals for patient to promote better nutrition. Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Housekeeper • Susanna Sexton - Private Home

Cornettsville, KY • February 2016 to Current

Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Disinfected and mopped bathrooms to keep facilities sanitary and clean. Dusted picture frames and wall hangings with cloth. Adhered to professional house cleaning checklist.

Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.

Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Waxed and polished wood floors and other woodwork. Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

Disposed of trash and recyclables each day to avoid waste buildup. Manager on Duty • SUBWAY®Restaurants

Isom, KY • October 2013 to June 2016

Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.

Trained employees in essential job functions.

Developed schedules for up to 7 employees per shift. Handled employee-related issues to improve performance, professional conduct and attendance reliability.

Oversaw store operations with team of 5 personnel. Defined clear targets and objectives and communicated to other team members. Maintained financial accuracy when handling over $5000 in revenue each day. Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Trained and developed personnel to improve safety, employee relations and resolve conflicting issues.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Performed supplier risk evaluations and supported regulatory inspections. Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Managed overstocking, restocking and inventory control procedures during Day shift. Cashier • Dairy Queen Grill & Chill

Hindman, KY • August 2009 to June 2011

Answered questions about store policies and addressed customer concerns. Tallied cash drawer at beginning and end of each work shift. Mentored new team members on sales software system operation. Processed customer refunds and exchanges according to established guidelines. Worked flexible schedule and extra shifts to meet business needs. Welcomed customers and helped determine their needs. Addressed customer needs and made product recommendations to increase sales. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Reviewed new promotions and monitored price changes. Worked closely with shift manager to solve problems and handle customer concerns. Greeted customers entering store and responded promptly to customer needs. Collected and authorized payments of guests.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Tile Setter Assistant • Newman Construction

Blythe, GA • May 2006 to August 2008

Finalized installations with sealing agents and smooth lines of caulk. Helped complete skilled work by coordinating needed supplies and equipment based on specific job requirements.

Read and understood project specifications to properly prepare grout, cleaning solutions and other mixtures.

Spread grout between brick and straight joints, removed excess materials and smoothed finishes for professional look.

Assisted with installation, repair and rebuilding of shower and porch structures. Mixed mortar, plaster and grout, manually or using machines according to standard formulas.

Applied caulk, sealants or other agents to installed surfaces. Arranged or stored machines, tools and equipment.

Worked flexible hours across night, weekend and holiday shifts. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Proved successful working within tight deadlines and fast-paced atmosphere. Associate Degree In Science - Nursing • Hazard Community And Technical College Hazard, KY

Bachelor Of Science - Criminal Justice/Human Seevices • Colorado Technical University Colorado Springs, CO • 12/2024

EDUCATION

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