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Manager Operations Customer Service

Location:
Abu Dhabi, United Arab Emirates
Posted:
August 31, 2022

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Resume:

MANISH PARATE

BAR MANAGER

An experienced and professional bar

manager with a strong interest to

increase customer satisfaction and at the

same time make sure all of the

operations are being done properly and

the staff is happy.

About

adsdjr@r.postjobfree.com

+971-*********

United Arab Emirates. Abu Dhabi

City

Work Experience

Improved customer engagement by delivering

exceptional

Service while managing the bar and tending to all guest Effectively handled customer complaints and special Maintained stock levels to prevent shortages of critical Participated in bar incentives and contests to drive sales and promote the venue.

Lead and coordinated the set up of special events and Proved to be a resourceful asset to the management team Decreased labor costs by analyzing team members'

needs.

requests.

items.

private parties.

by providing original solutions, introducing new concepts, actively negotiating and resolving differences, and employing constructive criticism.

strengths versus customer flow, hiring skilled bartenders, and adjusting the schedule appropriately.

Manage and track project budgets to ensure effective deployment and spend in line with budget.

Dedicatedly pitch new ideas to solve business challenges. Mr. O's Gastropub Sheraton Hotel Corniche, Abu Dhabi Senior Bar Manager 2020 - Present

Education

Expertise

THE BAR ACADEMY - DELHI, INDIA

Drink Menu Planning

Food and Beverage Purchasing

Hygiene and Health Code Compliance

Bar Operations and Management

Event Planning

Communication and Organizational Skills

Key Achievements

Increased weekday bar patronage by 65% with new

marketing and promotions overhaul.

Specialised Bartending Course

Jun 2008 - Sep 2008

TULI COLLEGE OF HOTEL MANAGEMENT

NAGPUR UNIVERSITY, INDIA

B. Tech.4 years Degree in Hotel

Management 2004 - 2008

HR software

Talent management systems

Recruitment

Onboarding

Interviewing

Compensation and benefits

management

Scheduling

Budgeting

Employee relationships

Corporate law

Visas

Payroll

HR technical skills with daily task in :

Math (basic calculations)

POS & cash register

Cocktail making Food and wine

pairing Health and hygiene protocols

Barware and bar utensils

Maintenance of a tidy bar

Personable and friendly

Endurance (long hours) Team player

CORE QUALIFICATIONS

Oversaw all the issues pertaining to dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service.

Ensured quality and quantity of food and beverage supplies and equipment.

Food preparation, food and dining areas, ensuring

Ensured inventory is well stocked, quality of food being Customer satisfaction, worked with management implementing Resolved customer complaints regarding food quality and Had excellent communication skills, visibility and recognition with the clientele, management and staff ensuring long-term reliability for whatever the task may require.

that the facility remains in compliance with safety regulation health codes.

served, sanitation and hygiene are enforced, oversaw. new policies and procedures for streamlining operations. service and making sure the business complies with health and food safety regulations.

Manage and track project budgets to ensure effective deployment and spend in line with budget

Dedicatedly pitch new ideas to solve business challenges F&B SUPERVISOR 2018- July 2020

References

David Toscanini

+1-386-***-****

Manager Operations. CALA

Region Marriot International

corporate hotels.

Teatro Fine Dinning Restaurant Park Rotana

& Arjaan by Rotana

ACHIEVEMENTS

2016 Art Martini Elite Competition Selected as one of the top 10 bartenders in UAE

2014 Belgium Beer Café, Intercontinental Hotel, Abu Dhabi Participation at Stella Artois Pour competition 2014 Porters Bar, Grand Millennium Hotel, Abu

Dhabi Participation at Guinness Pour competition

2013 Aloft Hotel, Abu Dhabi Participation in Bols competition

2013 Buddha Bar Saket Participation in Belvedere Rasa India inspired cocktails competition

2013 The Claridge's Participated in Corralejo Tequila competition II.

2012 Vasant Kunj Participated in Vladivar Vodka

Mixology competition.

2012 Participated in Bacardi Legacy.

2012 The Park Participated in Corralejo Tequila

competition.

MIXOLOGIST & BARTENDER

Connexion's Bar Crowne Plaza, India 2011 - 2013

Mixed and served a wide variety of alcoholic and nonalcoholic beverages in a timely manner.

Provided accurate knowledge of wine and spirits.

Knowledge of bar equipment and POS system.

Practiced and provided proper hygiene or health and safety conditions in a work environment.

Extensive experience working within a fast-paced, high volume establishments.

Excellent communicator

Strong commitment to service (which encourages repeat business)

Focused on creating a memorable night for patrons, both in service and drink

Know what ingredients are used in a recipe

Often creates drinks based on mixologist recipe, utilizing pre- prepared ingredients

Speedy to be able to serve multiple customers

Often ensures bar is fully stocked before service (ingredients, glassware, ice etc.)

May set up bar and clean up after closing

Processes payments

Alejandro Duran

+971-**-***-**-**

Executive chef Hilton

worldwide

MANISH PARATE



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