Customer Service Data Entry
Resume:
Lenora Carter
Smyrna, DE ***77
347-***-**** (Cell)
***********@*****.*** (Email)
Objective
ADMINISTRATIVE ASSISTANT or CLERICAL POSITION where there is a need for a dependable individual who can keep
operations under firm control, and where a pleasant manner in dealing with people and strong office skills would be
assets.
Skills and Certification
Typing; 65wpm, strong analytical and organizational skills, excellent interpersonal skills, phone manner, and office etiquette. Computer Skills: Word processing, Internet Explorer, and Data Entry.
Experience
05/2015-04/2020 Department of Veteran Affairs
Advanced Medical Support Assistant
Responsible for scheduling appointments. Responsible for assistance to the Veterans providing a smooth process for
the management of his/her outpatient appointments as well as support work in connection with care and treatment
given to the Veterans by performing a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model. Determines the nature of a high volume of calls to assist with the communication of needs such as appointments, identification of clinical calls and refers to appropriate clinical staff.
03/2013-05/2015 Department Of Veteran Affairs
Claims Assistant
Responsible for Fee Basis program areas pertaining to eligibility and subsequent processing of bills for payment utilizing Computerized Patient Record System (CPRS). Determined eligibility, resolved issues, processed authorizations regarding entitlements to veterans and private healthcare providers.
Consulted with the Fee Basis Reviewer when claims fell outside authorizations to determine whether payment should be made or authorizations should be extended and followed up appropriately.
Responsible for verbal and written responses to a wide range of veteran and service inquiries. Topics included everything from obtaining medical benefits to determining eligibility to payments.
Documented all verbal and written responses to complaints or inquiries from veterans, the
representatives, family members, and servicing organizations
09/2012-03/2013 Department Of Veteran Affairs
Telephone Operator
Responsible for the daily operation of an Alcatel A4400 Call Center Switchboard System. I operate various types of computer software systems to include Microsoft Office (Word, Excel, PowerPoint, etc.) and VISTA and that includes using a multi-line telephone, receiving and returning several hundred calls on a daily basis. I am responsible for logging and securing all call in accordance with Department of Veteran Affairs as well HIPAA policy. I possess a thorough knowledge of medical terminology, policies, laws, manuals and VHA Handbooks related to the administration. I am able to interpret and utilize this information to completely answer questions and compose correspondence. I am responsible for the research and follow-up of inquiries, observations, and examinations of facts on complaints and inquiries from physicians, hospitals, private individuals, Congressmen, etc. makes recommendation, and assist with the coordination and expeditious resolutions of problems.
03/2010-8/2012 Western Beef, Inc. Ridgewood, NY
Front End Assistant Manager
Ensure accuracy and security of all cash received through front end, by upholding money-handling procedures, checking cashier deposit paperwork and giving feedback to cashiers on over/shorts; Schedule coverage of cashier shifts; Learn to troubleshoot POS system and work with POS coordinator to ensure prompt correction of pricing and scanning problems; Develop and maintain cashier training system.
08/2005-08/2008 The Fresh Market Hilton Head, SC
Front End Assistant Manager
Responsible for opening/closing the store; counting money, setting-up each cashier station for each shift; end of shift reconciliation; preparation of daily deposits and oversee supervision of each cashier; trained, supervised, oversee, and managed Front End associates and ensure that they comply with the operating policies and procedures of the Company; Maintain quality service by establishing and enforcing company standards and assessed store condition and customer service levels.
06/2003-11/2004 Bally Total Fitness Smyrna, GA
Receptionist
Full customer service role; meeting and greeting our customers; Duties include telephone inquires, booking appointments, and selling refreshments and Bally's Merchandise.
03/1997-11/1999 Aegis Communications Virginia Beach, VA
Customer Service, Representative
Customer service; answering customers concerns regarding insurance policies
09/1994-07/1995 Abacus Communications Virginia Beach, VA
Message Operator
Sending alpha-numeric messages to customers via pagers
11/1986-03/1989 United States Marine Corps Norfolk, VA
Secret and Confidential Control Clerk
Managed all incoming and outgoing classified correspondence and materials in my command unit; ensuring accurate and efficient delivery of the classified correspondence and materials.
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