Data Entry Administrative Assistant
Resume:
Sheila Williams
Plano, TX *****
adsdit@r.postjobfree.com
Great positive "get it done" attitude. I am able to handle multiple tasks simultaneously with a smile! My goal is to make everyone else’s jobs easier.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Inventory Control Coordinator
Metalwest - Garland, TX
June 2021 to Present
Receiving all metal related (i.e., coil, tube, sheets, etc.) purchases, including data-entry and verifying costs of materials. Scanning and indexing MTRs for all material received. Confirming railcars in/out and releasing empty cars quickly to ensure unnecessary charges are not incurred. Work with warehouse personnel to corroborate inventory levels and report needs to Regional Inventory Manager as needed. Notifying purchasing personnel of inconsistencies in purchase order information such as pricing, freight, and weight of orders received. Maintain accurate physical records, including regular cycle counts, supporting all inventory transactions affecting quantity and cost. Reconcile in-transit and outside processing as part of the monthly closing. Gathering information from sales department to create and submit purchase orders to vendors and following through from submission to receiving. Senior Administrative Assistant
City of Plano-Parks & Recreation
July 2016 to May 2021
Providing administrative support to the Park Services Manager, as well as the Athletics group, Grounds Maintenance, and Park Support. Corresponding with the public via telephone, email, online requests, and in person regarding any maintenance requests or issues. Creating work requests through Cartegraph, dispatching urgent requests such as leaks, to appropriate staff. Prioritizing workload based on the needs of the department and our patrons. Working with other departments such as Public Works, Neighborhood Services, Environmental Waste as some of our collective responsibilities cross over. Creating, maintaining, and distributing reports. Processing requests for pavilion reservations. Processing expense reports, on call reports, and purchase card paperwork. Processing orders in JD Edwards. Senior Administrative Assistant
City of Plano-Telecommunications
February 2013 to July 2016
Administrative duties including, but not limited to, processing telephone bills and researching discrepancies. Working with telephone companies
(Verizon, Frontier, and AT&T) on reconciliation and requesting credits for overcharges and/or reapplication of payments misapplied by vendor. Assisting in creating, updating and maintaining databases with circuit information for all City phones. Assist helpdesk by inputting tickets from internal users. Setting up conference bridges from internal departments and VIPs. Serve as back up for Cellphone Coordinator issuing cellphones to internal customers. Monitoring service tickets issued for Telecommunications being worked by onsite contracted technician.
Customer Service Representative
City of Plano, Texas - Plano, TX
September 2011 to February 2013
Working with citizens to gather and maintain account information by completing all necessary data entry and service assignments to ensure accurate and timely billing of each account. Researching and analyzing customer accounts. Responding to citizen inquiries regarding new service, transferring service, service billings, deposit requirements, refunds, penalties, and adjustments. Researching and recommending action based on customer requests and complaints related to delinquency processing, late payment fees, payment extensions and billing corrections. Preparing and entering documents into the Utility Services system relating to customer confidentiality, lease agreements and legal documents. Determining and assessing fees and additional charges based on requirements set forth in City ordinances. Assisted in the training of new employees covering the application of customer services, policies, procedures, and goals and objectives related to the duties of the position, the department, and the City. Evaluating customer concerns and complaints. Senior Administrative Assistant
City of Plano-Human Resources
March 2011 to September 2011
Assisting citizens and employees via telephone and in person. Creating, updating and maintaining reports for various staff members. Facilitate with testing and scoring for Police and Fire Departments. Maintaining confidential employee information. Quality control of documents in employee files and maintaining confidentiality of such files, including but not limited to written reprimands, performance evaluations and investigations. Processing new hire paperwork. Creating longevity reports and issuing certificates and awards for various departments throughout the City. Creating and replacing employee access badges. Verifying employment information. Notarizing documents. Senior Customer Services Representative
City of Plano- Customer & Utility Services
June 2007 to March 2011
Working with citizens to gather and maintain account information by completing all necessary data entry and service assignments to ensure accurate and timely billing of each account. Researching and analyzing customer accounts. Responding to citizen inquiries regarding new service, transferring service, service billings, deposit requirements, refunds, penalties, and adjustments. Researching and recommending action based on customer requests and complaints related to delinquency processing, late payment fees, payment extensions and billing corrections. Preparing and entering documents into the Utility Services system relating to customer confidentiality, lease agreements and legal documents. Determining and assessing fees and additional charges based on requirements set forth in City ordinances. Assisted in the training of new employees covering the application of customer services, policies, procedures, and goals and objectives related to the duties of the position, the department, and the City. Evaluating customer concerns and complaints. Education
High school or equivalent
Skills
• Time management
• Microsoft Excel
• Data entry
• Administrative experience
• 10 key calculator
• Landscape maintenance
• Microsoft Outlook
• Active Directory
• JD Edwards
• Customer service
• Oracle
• ERP Systems
• Microsoft Word
• Microsoft Office
• Purchasing
• SharePoint (3 years)
• Communication skills
• Microsoft Powerpoint
Certifications and Licenses
Notary Public
March 2023
Assessments
Work Style: Reliability — Highly Proficient
September 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Work Style: Conscientiousness — Expert
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Customer Focus & Orientation — Expert
December 2019
Responding to customer situations with sensitivity Full results: Expert
Administrative Assistant/Receptionist — Highly Proficient August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Attention to detail — Highly Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Work style: Conscientiousness — Expert
May 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Customer focus & orientation — Highly Proficient
April 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Work motivation — Expert
May 2021
Level of motivation and discipline applied toward work Full results: Expert
Administrative support professional fit — Expert
May 2021
Measures the traits that are important for successful administrative support professionals Full results: Expert
Data entry: Accuracy — Highly Proficient
May 2021
Entering data quickly and accurately
Full results: Highly Proficient
Office manager — Highly Proficient
May 2021
Scheduling and budgeting
Full results: Highly Proficient
Receptionist — Expert
September 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert
Scheduling — Highly Proficient
May 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Customer focus & orientation — Expert
February 2022
Responding to customer situations with sensitivity Full results: Expert
Working with MS Word documents — Highly Proficient February 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Highly Proficient
Office manager — Highly Proficient
May 2021
Scheduling and budgeting
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate