Front Desk Customer Service

Alexandra Beltran Diaz

**** ******* **

las Vegas, NV 89102

Home: 702-***-****

***.********@*****.***

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments and routing mail to recipients. Positive nature with excellent people skills. Hardworking and reliable [Food/Clothing] worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. I love leaning new thing and grow as a person, I'm a fast learner as well have my own transportation and I'm bilingual, always with a smile in my face trying to help others and to customers leave satisfied.

Skills

● Call center experience

● Payment processing

● Customer support

● [Spanish] translation

● Organization and efficiency

● Multi-line telephone skills

● Recordkeeping and bookkeeping

● Document control

● Cash management

● Customer greeting

● Organized, on time and clean

● ID Verification

● Front office management

● Appointment confirmation

● Listening skills

● Fluent in [English] and [Spanish]

● Data gathering

● Professional telephone voice

● Merchandise stocking

● Billing and filing

● Invoicing and faxing

● Customer Service

● Payments on line, and handling money

● Love helping others

Experience

Cafe Rio:Cashier: October 2013 to September 2014

● Removed trash regularly to maintain strong hygiene standards

● Cash register operation, helped on the line, to-go-phones and cleaning lobby, stock procedures and customer service

● Restocked lobby area with silverware, straws, napkins and condiments

● Kept drawer totals accurate, kept check-out areas clean, organized, and well-stocked to maintain attractive store

Forever 21:Cashier/Sales Associate/Stocker: November 2017 to January 2018

● Assisted customers based on currently available product, promotional and policy information

● Helped customers complete purchases, including processing payments and bagging items

Precision Opinion: Call Center Agent: July 2017 to December 2017

● Explained key information regarding products and services to customers to encourage informed decision-making

● Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints

● Delivered excellent customer service with positive and professional attitude

● I was a Government research division (vaccine info) Servitax: Front desk receptionist/Tax prepare: January 2015 to April 2018

● Handled payment processing duties and provided customers with receipts and proper bills and change

● Managed all front desk operations for busy high-volume office

● Solved minor customer issues and escalated major problems immediately to manager and find the right solution

● Answered phones, responded to customer inquiries and transferred calls to appropriate staff members

● Warmly greeted incoming guests and providing information regarding their income taxes and issues, Prepare individual income tax returns for filling, Worked with individual walk-in clients to analyze tax documents

● Faxing documents in orders and attached to file

● Making appointments and calling to verify appointments for the day

● Made payment on line with cards and attached receipt to the right file

● Always with a smile and great attitude to understand customers with concerns and questions

● Greet every walk-ins courteous and professional manner with a smile on my face and in a respectful manner always. Gave every client prove or receipt of what was done if necessary.

Education

Clark Ed W. High School

Las Vegas, NV

High School Diploma 2013

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