Business Analyst Power Systems

Pujaa Bhatia

Contact: 807-***-**** **************@*****.***

Objective

A mission-oriented and accomplished professional with 8+ years extensive experience in Business Administration, Business Development, Project Management, Training, Testing, Banking, Business Process Re-Engineering across diverse industry spectrum's such as IT, Consumer Finance and Banking.

Skills & Abilities

BUSINESS ANALYSIS

Business Requirement Matrixes

Business Process Design

Business Process Improvement

Change Management

Gap Analysis

Functional Requirements

SDLC (software Development Life Cycle)

UAT (User Acceptance Testing)

Agile Methodologies

Jira

BFSI (Banking Financial services and Insurance)

HRIS (Human Resource Information Systems)

TECHNICAL SKILLS

Testing Tools – Functional Testing, Manual Testing, JIRA, Load Runner

COVAX On -Salesforce Application

Salesforce

ERP- SAP

Newstar/Newstar Web

SalesXpress

CRM Software

EMR and EHR Management

LMS Management

Record Management System

Program Management / Workflow Optimization

MS Visio

Programming Language – SQL

Google Docs/Rational Requisite Pro

VAB Vaccination Appointment Booking Tool

MS-Office - MS Excel/PowerPoint/ MS Access

Database – Oracle, DB2, MS Access

Programming Languages - C, C++, SQL, JAVA

Operating Systems - Windows, Linux, MAC

Experience

Systems Analyst CLIENT-Minto The Minto Group Dec21 – Present

Served as a Systems Analyst for requirement elicitation, change management, user support for Salesforce

Achieved accuracy in functional documentation of process flows as per the existing and new functionality requirements.

Salesforce /Newstar Functional documentation of process flows/change management/trouble-shooting documents.

Provided extensive user support, requirement enhancements, testing, for Salesforce/Newstar/Newstar Web/Salesxpress/Landdev

Achieved accuracy in Gap Analysis and testing of use cases/test scripts.

Business Analyst CLIENT-Hear Canada Lifestyle Hearing Corporation July 21 – September 21

Served as a CRM Business Analyst for requirement gathering and entire gap analysis.

Actively participated in “Change Management” and “CRM Process Improvement Flows”

Supported end-to-end CRM UAT (User Acceptance Testing) as per the test scenarios.

Achieved accuracy in functional documentation of process flows as per the existing and new functionality requirements.

Met deadline in HAEA Appointment process improvements across British Columbia and Alberta Clinics.

Business Analyst CLIENT-MGCS (Ministry of Governance & Consumer Services) RICOH CANADA INC Mar 21 – Jun 21

Served as a Salesforce Business Analyst for requirement elicitation, understanding the business processes, gap analysis and documentation of the Functional Requirement Document.

Supported end-to-end Salesforce UAT (User Acceptance Testing) as per the test scenarios.

Achieved success in implementation of Covid 19 Vaccination Appointment System as per the requisite criteria-Age eligibility/Diverse categories and the PHU (Public Health Units) in Ontario

Coordinated and supported CovaxON-Salesforce Application for client data management.

Managed VAB (Vaccination Appointment Tool) used for booking appointments, rescheduling and cancellation.

Effective resolution of customer queries and issues in accordance with requisite guidelines and stakeholders.

Achieved accuracy, quality, and productivity in the project deliverables.

Master of Education from Lakehead University, Canada Jan 17 – Jun 18

Business Analyst CLIENT-Lloyds Bank, U.K. DEC 15- DEC 16

Served as HR Business Analyst for LTSB (Lloyds Bank) Account for requirement gathering, understanding the business processes and documentation of the Functional Requirement Document.

Worked in SAP Implementation (HR Functional Module). Key activities included: Understanding current processes, Documentation of Process Maps, Filling Knowledge-Gaps on Business Processes in accordance with SAP, Training the process teams, Execution of UAT and final implementation.

Worked extensively on Oracle Financial Application: HRIS (Human Resource Information System) - in accordance with change management and Impact Analysis.

Responsible for co-ordination with different third-party stakeholders like Equiniti and Ceridian.

Business ANALYST CLIENT- MetLife, USA MAR 14 – DEC 15

Worked in NJ, USA as a Senior Business Analyst for the FSG (Financial Sector Group)

Identified process boundaries and determined opportunities to automate processes and functions for Financial Sector Group.

Extensive business interaction - Involved in Integration Testing followed by Functional testing which involved execution of different loaders, engines followed by extractors.

Involved in Training to the QA Team.

Business Analyst CLIENT- Seattle Financial Group, USA JAN 13 – MAR 14

Defined the scope and goal of new projects, including Reverse Mortgage.

Conducted gap analysis data using process flow charts for the FSG (Financial Sector Group).

Acted as a single point of contact for monitoring: Functional Specification doc; User Interface Doc, Test cases, Technical Design, Architecture doc, Hot Fixes, Minor Releases etc.

Business Analyst CLIENT- GE Power Systems, USA JAN 12 – Dec 12

An active participant in all business meetings, defect meetings and presentations in order to leverage maximum output from the PGQA (Power Generation Quality Assurance).

Received Positive VOC from the client to the end business users.

Responsible for testing Pilot Launch-Post Production Support.

Business Analyst CLIENT- GE Money, India Aug 08 – Dec 11

Defining business requirements through business process mapping and charting out scope of work.

Delivering Reverse presentations to business about competence in business knowledge depth.

Serving as a knowledge bank for the testing team, helped in test case write up and review.

Collation and analysis of defects through daily published Dashboard, Root Cause Analysis of shortfall during testing cycles and developing solutions during transition.

Distinction of attaining Zero functional defects in the application and attained Quality and Sigma levels.

Achievement & Awards

Awarded Cheers Award (Minto Group) in March 2022 for Salesforce.

Awarded Drumroll Award (Minto Group) in August 2022 for Salesforce User Support for Excellent Turnaround Times.

Awarded- ‘PAT ON THE BACK’ Award (Steria Ltd) for efficiently delivering the TNT Code changes & Department name changes in the legacy payroll system of Lloyds Bank.

Twice awarded-Team of the Month Award (Birlasoft Ltd)– For exceptional performance in FSG account for Incentive Compensation Re-platform - QA Project

Employee of the Month Award (Birlasoft Ltd) –For remarkable performance.

Won 5 times Team of the Month Award for CCRP-Customer Complaints Resolution Process (GE Countrywide Consumer Financial Services Ltd).

Won special award for Customer Delight (GE Countrywide Consumer Financial Services Ltd) by Quality Head Customer-Services for enhancing customer retentions.

Won Team Excellence Award (GE Countrywide Consumer Financial Services Ltd).

Awarded ‘Certificate of Excellence’ (AFL Private Ltd) for outstanding performance.

Contact this candidate