Data Entry Service Representative

LAJUANA KEMPER

Cincinnati, OH *****

513-***-**** **************@*****.***

SKILLS

• Data Entry

• Training and mentoring

• MS Office

• Paperwork evaluations

WORK HISTORY

LEAD INSPECTOR 07/2018 to 04/2020

AMETEK SEALTRON - Cincinnati, OH

• Supervised [12]-person [6] team.

Used measuring instruments such as rulers, calipers and gauges to measure dimensions of materials and products.

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• Maximized new employee performance and satisfaction through proper training.

• Completed documentation and updated tracking spreadsheets each day. Conferred with vendors regarding inspection results to recommend corrective procedures and communicate needed repairs.

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• Prepared reports detailing findings of inspections, investigations, and tests. Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams and template specifications.

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Analyzed and interpreted sample data and blueprints to determine and measure specifications and inspection and testing procedures.

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CUSTOMER SERVICE REPRESENTATIVE 09/2016 to 12/2019 VXI GLOBAL - Cincinnati, OH

Used consultative techniques to understand customer needs and make strategic referrals to business partners.

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Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

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Conferred with customers about concerns with products or services to resolve problems and drive sales.

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Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.

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Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

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JANITORIAL SERVICES SUPERVISOR 02/2005 to 12/2017 FIRST CLEAN - Cincinnati, OH

• Completed routine floor maintenance, including stripping, sealing and finishing. Cleaned, vacuumed and dusted all areas of building to maintain organized, professional appearance for employees and clients.

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Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.

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Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.

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• Assessed engineering documentation to determine order of operations. Followed labor laws and company regulations regarding employees' attendance and disciplinary actions.

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Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

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EDUCATION

Brown Mackie College - CINCINNATI - CINCINNATI,OH No Degree Surgical Technology

Penn Foster Career School - Scranton, PA High School Diploma 05/2009

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