Office Assistant Customer Service

G INA MARIN

Las Vegas, NV 661-***-**** **********@*****.***

OBJECTIVE

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

EDUCATION — EXPERIENCE

TAM of Nevada 2022

Techniques of Alcohol and

Management

CPR/First Aid Certificate

Course Nevada

Western Beauty Institute

Cosmetology Certificate

Antelope Valley

Community College

Psychology and Child

development courses

K E Y S K I L L S —

Bilingual in Spanish and

English

Tech Savvy

Administrative Skills

Payment Handling

Oct 2021- Current

Office Assistant/ Customer Service• Air Done Right

• Clerical skills such as: filing, responding to incoming, outgoing calls, emails and communicating with customers via chat

• Booking dispatch services and Equipment for Installations

• Dealing with bankruptcy disputes and collections and processing Payments via card, check and cash

• Invoice closing out sales while processes finance for credit line

• Handling marketing and replying to reviews on yelp, google Dec 2017- March 2021

Operation Support Specialist/Customer Service • Soaren Management

• Making payment agreements via ACH

• Updating customers banking information. Uploading documents and replying to support tickets

• Assisting customers via chat- e.g., early payoffs information, loan documents, ACH revoke

July 2016- October 2017

Childcare Worker/Tutor • Guardian Angel Daycare • Palmdale, CA

• Supervise and monitor the safety of children

• Hosted field trips, organized activities and implemented a curriculum

• Tutored in multiple elementary subjects

• Developed schedules and routines

June 2011- July 2016

Office administrator • America’s Auto Insurance • Las Vegas, NV

• Coordinated meetings with prospect p/c insurance companies

• Handled payroll, hiring process and training

• Tracked business profit and losses

• Entered customers information using a quotation system.

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