Customer Service Assistant Manager
Resume:
BRITTANY L. BASKIN
*****.******@*****.***
Canoga Park, CA
EDUCATION
Graduated 2008
Apollo High School
Simi Valley, CA
SKILLS
Strong people skills
Quick learner
Proficient computer skills
Excellent phone etiquette
Highly motivated & professional
Accountable customer service
INTERESTS
Professional Development
Customer Service
Business Development
Collections
REFERENCES
James Kelsch – Manager
Mindy Brazner – Account Executive
Richard Granados – Assistant Manager
PROFILE
The last 6 years focusing on raising my son while working. I have an amazing support group, with family and close friends, which I can rely on to help guide me in getting a career established for myself and my family. I am highly motivated and eager to bring value to the company that I work for.
EXPERIENCE
CATERING LEAD
Urbane Cafe – Agoura Hills, CA October 2017 – July 2019
Responsibilities included the following items/areas;
•Administrative/Customer Service – Customer interaction by confirming orders for the following day.
•Packaging set including proper utensil kits for the catering.
•Oversight and preparation of gourmet salads and sandwiches including
proper plating of the ordered catering.
•Delivering of the catering orders in a safe and timely manner.
MANAGER
Mantikor Recordings – Agoura, CA September 2013 – November 2015
Responsibilities included the following items/areas;
•Production oversight.
• Marketing initiatives, including social media accounts.
• Show bookings and content distribution.
HOUSEKEEPER
Yvonne’s Cleaning Service – Agoura, CA May 2011 – August 2013
Responsibilities included the following items/areas;
•General Housekeeping duties – laundry, cleaning, windows, bathrooms.
HOME RETENTION SPECIALIST – Branch Closed
Bank of America – West Hills, CA February 2010 – March 2011
Responsibilities included the following items/areas;
•Placing outbound calls as well as receiving inbound calls.
•Coordination of listing sales dates in the Foreclosure department.
•Award recipient as top performer for Right Party Contacts – May 2010.
•Advanced internally from collector in the Home Retention Department
•Then advanced to the position in the Foreclosure Department
•Then promoted to the Mortgage Modification Department.
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