Data Entry Customer Service

WENDY VINCENT

**** **** ****** ***** ****, OR ***86 541-***-****

***************@*****.***

Diligent Bilingual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance experiences by employing service-oriented behaviors, understanding children's educational needs. Patient professional talented at assisting with questions and concerns, and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.

SKILLS

Customer relations Money handling abilities

Data entry Staff education and training. Bi lingual Spanish Documentation and reporting. Stocking and replenishing Conflict resolution. Hiring and Firing experience

Exemplary work ethic. Account management

Outstanding communication skills. POS systems expert Professional telephone demeanor Computer proficient Training development aptitude Multi-line phone talent WORK HISTORY

Horizon Airlines

Customer Service Agent // Seattle, WA, WA // December 1999 to December 2001 Adapted to new applications and maintained knowledge of current technologies Sought out training opportunities to enhance passenger experience received management/ training teacher

Provided primary customer support to internal and external customers in fast-paced environment

Trained new hires to process returns, exchanges and refunds Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously

Exhibited high energy and professionalism when dealing with all levels of clients and staff Managed expectations and exhibited excellent follow-through Communicated professionally with colleagues, freelances and clients Bilingual skills used to help students, passengers as well fellow management professionals on a daily basis

Sea-Tac Municipal Court

Court Interpreter // Sea-Tac, WA // February 1998 to October 2000 Provided oral translations, interpretations for court clients during litigation and events, successfully maintaining pace with native speakers to deliver real-time comprehension Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, phrases

Attended training programs to improve professional knowledge and interpretation skills Attended meetings to provide accurate consecutive translations of conversations between members

Maintained message content, tone and emotion as closely as possible Esquela Primaria de el Barrios de Chicago

Teacher // Calvillo, AGS. MX, Aguascalientes Mexico // October 1997 to June 1999 Supported student teachers mentor in classroom environment, time management, lesson planning and activity organization

Kept students on-task with proactive behavior modification and positive reinforcement strategies

Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies

Observed and evaluated students' performance, behavior, social development and physical health

Modified general education curriculum for special-needs students based on various instructional techniques and technologies

Boosted student grasp of materials with weekly tutoring sessions Used variety of assessment tools and strategies to improve instruction methods Introduced special outreach programs to department chair in effort to increase institution's interest in community service

Prepared lesson plans according to assessment of student needs and learning ability Collaborated closely with peers to create cross-curricular lessons throughout year Promoted and modeled lifelong love of learning and reading Networked with other educators to promote awareness of advanced teaching practices and development of 21st Century skills

Met with parents to resolve conflicting educational priorities and issues Denny’s Corp.

District trainer and translators // Seattle, WA // December 1989 to January 1998 Interpreted and launched on-site client training seminars to foster understanding and implementation of loss control strategies

Worked with management specialists to provide meaningful solutions that met needs Worked with customers to understand requirements and provide exceptional service Coordinated efforts of team members engaged in restaurant service for solutions to food costs

Developed team communications and information for meetings Prepared relevant SRM documents in conformance with Safety Management System

(SMS) order

Worked with managers to resolve quality control problems, improve operations and provide exceptional customer service

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

Managed quality assurance program including on site evaluations, internal d customer survey

EDUCATION

Certified - Airport Operations

Horizon Air Academy // Seattle, WA // 2001

BA - Human Resources Management

Ashford University // San Diego, CA // Current

REFERENCE

Available on request

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