Information Manager Program

Jones N. Williams

Leesburg, Virginia, USA

Tel. 202-***-**** / Email. *******@*****.***

Jones N. Williams, PMP, CDPSE, CSM LinkedIn

OVERVIEW

Experienced administrator, result-driven, and high-impact project and program team leader with more than 15 years of experience overseeing complex projects and programs and managing cross-functional teams and product development including initiating, developing, implementing, deploying, and supporting IT Infrastructure Managed Services, community empowerment, and economic development; planning, coordinating and overseeing data privacy, risk, fraud, and regulatory compliance, cyber and information security, and operations related to software development life cycle, social services delivery, workforce development and training, health information system, financial services applications, telecommunications, human resource information system, and supply chain management. Participated in budgeting and supervised funds management and execution, as well as program monitoring and evaluation, and ensured effective and clear communications with stakeholders and program team members. In addition, I have consulted for the West African sub-region [through the Mano River Union Secretariat] on Water, Sanitation, and healthcare management and sustainability projects for the past decade and in the areas of food security and access to technology for students as well as environmental pollution concerning mining and deforestation. EXPERIENCE

Senior Project Manager/Technical Team Leader

Telesolv Consulting, Washington, DC January 2022 – Present TeleSolv Consulting is a Washington, DC-based U.S. federal government cross-sectoral consulting company that supports U.S. government business practices, business re-engineering, and business process development. As a senior project manager, I performed the following duties:

• Managed federal government USCG information technology outsourcing by collaborating with various third-party vendors known as Managed Services Providers (MSP) to manage and execute the government IT needs value at over 250 million dollars.

• Managed, oversaw, and collaborated with a diverse group of vendors that supported IT Help Desk Services, Cloud Storage, System Monitoring, Managed Backups, System Management, Hardware Procurement, Cyber, and Systems Security, Change Management, Business Continuity, Disaster Management, Privacy, Risk, Compliance, Video Surveillance, and Access Control, and Procurement Processes, Project Budgets, Forecasting, Business Impact Analysis, and Business Continuity/Disaster Management.

• Participated in the project operational and capital budget development and review meetings, including working on allowance for ongoing training, vendors’ contracts review, and led vendor’s performance appraisal, as well as overall project monitoring and evaluation. Technical Project Manager, Privacy, Assurance, and Compliance Verizon, Yahoo! & BlueJeans - New Jersey (Contract Consulting) February 2022– June 2022 Verizon is a Fortune 500 telecommunication conglomerate that also owns Yahoo! and BlueJeans, both IT companies. As part of my company’s consulting, I also led the privacy and compliance project activities of the three companies and oversaw the following activities:

• Led the technical dimension of the privacy program for the three companies including but not limited to managing the daily operations of the program, development, implementation, and maintenance of internal policies, standards, guidelines, and procedures.

• Took lead role, to ensure that the companies and their workforce had and maintained appropriate privacy and confidentiality consents, authorization forms, and information notices.

• Assessed and evaluated existing policies, guidelines, standards, and procedures for privacy compliance by undertaking risk assessments including but not limited to suggesting modifications, and training new and existing employees on these policies. State Administrator/Senior Program Manager

State of Maryland Bureau of Labor Statistics, Baltimore, MD January 2013 – December 2021 The State of Maryland Bureau of Labor Statistics, a unit of the Maryland Department of Labor Office of Workforce Information and Performance, is the principal statewide fact-finding division for the state, local and federal governments in the broad field of statewide and substate labor economics and statistics and serves as the principal division of the state labor market statistical system, workforce performance, and federal labor market information programs. The Bureau collects, processes, analyzes, and disseminates essential statistical data on industry sectors, occupations, employment, unemployment, demographic, workforce performance, and labor market information to policymakers, researchers, businesses and business leaders, academic institutions, job seekers, and the public as well as research a wide variety of labor economics issues. As the state administrator, I served as the Bureau Chief and Senior Program Manager with the following duties:

• Responsible for the overall management and operations of the entire bureau including but not limited to program implementation, budget, and federal funding for the programs, monitoring and evaluation, the programs’ information technology systems and applications, human resources, and overall performance evaluation.

• Directly supervised six federal program managers, each program with two or more projects and project leads and a team of data analysts, economists, statisticians, and support staff.

• Directly supervised and managed IT support team and system technicians including but not limited to overseeing cyber and information security, data privacy, assurance, and regulatory compliance.

• Directly accountable to the U.S. Bureau of Labor Statistics for the federally funded and state-executed programs: Quarterly Census of Employment and Wage (QCEW) program; Occupational Employment and Wage (OEWS) program; Local Area Unemployment Statistics

(LAUS) program; Current Employment Statistics (CES) program; Mass Layoff Statistics (MLS) program; and the Industry and Occupational Projections program as well as the Business Employment Dynamics (BED) project; Local Employment Dynamics (LED) project; and the Area of Substantial Unemployment (ASU) project among others.

• Facilitated and managed data-driven partnerships with several statewide and national institutions and industry groups. Labor Market Information Manager

Maryland State Government, Baltimore, MD December 2009 – January 2013 The Labor Market Information Manager role is a statewide responsibility within the Maryland State Government with the expressed duties of monitoring the statewide labor force, industry, and economic trends. This included but was not limited to helping policymakers, the executive branch, local governments, and academics as well as training institutions to support, plan and develop training programs, guide employers and businesses in geographic planning for industry and business expansion, assist job seekers with employer lookup and job search, help institutions of higher learning in facilitating appropriate career counseling programs. In this capacity, I performed the following duties:

• Examined the statewide workforce and labor market information issues and provided data and analysis that offered an essential basis for employment and labor policies, and informed the design, implementation, monitoring, and evaluation of policies and processes that were better focused and targeted.

• Ensured that policymakers and educational leaders and institutions recognized that career guidance, underpinned by accurate labor market data and information helped students and trainees in the state make appropriate educational choices.

• Led the gathering and publication of employment statistics, unemployment statistics, job forecasts, wages, and demographic characteristics as well as measured the statewide labor market activity, working conditions, price changes, and productivity in the state of Maryland. Senior Analyst/Associate Salary Administrator

Maryland Department of Budget & Management, Baltimore, MD November 2007 – November 2009 The statewide salary administrator/senior compensation program manager is responsible to direct the state of Maryland’s pay structure for all state institutions and employment categories. The Associate Salary Administrator’s role is to support the work of the Salary Administrator. In this capacity, I performed the following tasks:

• Researched and monitored market conditions as well as the state and federal government regulations to ensure that state agencies in Maryland had fair and equitable pay rates and that those rates were current and competitive.

• Determined employees’ appropriate pay and benefits throughout all state agencies and served as subject matter expert regarding designing and implementing state agencies’ pay structures, Annual Salary Review, and Pay Plan Amendments by monitoring market conditions and government regulations to ensure that state institutions’ pay rates were current, fair, and competitive. Program Director/Senior Program Manager (Contract) Jewish Family Services International Refugee Program August 2007 – June 2015 The Jewish Family Services is a U.S.-based human services agency. Its U.S. State Department-funded global refugee resettlement and integration program collaborates with refugees around the world and selects and transfers qualified refugees from an asylum country to another country such as the United States that has agreed to admit refugees and agreed to grant them permanent residency. As program director/senior program manager, I oversaw the following program activities:

• Led the transfer and integration of more than 200,000 refugees, internally displaced persons, migrants, unaccompanied minors, and sex trafficking victims in the United States and other countries.

• Facilitated and increased partnerships with several human services vendors regarding the provision of basic social, self-sufficiency, and clinical services to legally resettled refugees, sex trafficking victims, unaccompanied minors, migrants, and internally displaced persons.

• Directly supervised program staff that supported social service assistance to refugees, sex trafficking victims, unaccompanied minors, migrants, and internally displaced persons with mental health relief assistance, social integration, and economic empowerment.

• Oversaw the global refugee program database and information technology system including the refugee information management system. Family Investment Policy Specialist

Maryland Department of Human Services August 2006 – November 2007

• Researched, interpreted, and ensured adherence to state policy and regulations regarding social services and government public benefits such as Medicaid, Food Stamps, Children’s Health Insurance Program (CHIP), Temporary Assistance to Needy Families (TANF), Welfare to Work as well as the federal Medicare program, Refugee Cash Assistance, Temporary Cash Assistance (TCA), Purchase of Care (POC), Supplemental Nutrition Assistance Program (SNAP), and Energy Assistance. Federal Supported Employment Training Specialist

New York City -AHRC Program/Employment & Business Services October 2003 - August 2006

• Designed and delivered individualized and group training for individuals with developmental disabilities as well as led labor market job placement efforts including but not limited to maintaining a dialogue with various program participants and groups of learners.

• Administered programs and activities that trained employees and improved their skills and knowledge under Brooklyn Hire business programs. Worked with various businesses and companies in New York to ensure program participants obtain and maintain employment.

• Collaborated with New York City’s MTA and Amtrak as well as NYC’s Department of Transportation which served as one of the largest employers for the federally supported program participants. TECHNICAL SKILLS/CERTIFICATIONS

PMI-PMP CSM -Scrum Master CDPSE-ISACA privacy Security+ Splunk Enterprise Security Certified Admin Splunk Enterprise Certified Admin Jira Microsoft Project Microsoft Office Suite EDUCATION

Master’s Degree, Public Administration – Project Management and Public Policy New York University (NYU -Wagner Graduate School of Public Service) 2006 – 2008 Bachelor of Arts (BA), Philosophy & Cultural Anthropology St. Paul’s Catholic Seminary College, 1990 – 1994

Urbaniana University, Rome - Sierra Leone Campus

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