Customer Service Executive Assistant

Sterling, VA ***** 703-***-**** **************@*****.***

Summary of Qualifications

A highly organized, detailed oriented, seasoned human resources professional with over 20 years of experience.

Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.

Independent and self-motivated professional with excellent research and writing skills.

Able to grow positive relationships with clients and colleagues at all organizational levels.

Strong skill set in analyzing, development and implementing technically efficient electronic data.

Professional Experience

Prosperity Home Mortgage, Chantilly, VA July 2015 - March 2020

Executive Assistant

Prepares reports on a monthly and weekly basis to be distributed to all Executives as well as Senior Level Long & Fosters Companies. Run daily, weekly, and/or monthly reports to find opportunities in the local market to increase business.

Creates reports to support production management. Analyze, sort & provide detailed information as needed to area sales managers from the REAL time opportunity reports.

Prepares monthly expense reports for direct approval to the President of Affiliated Businesses.

Coordinates conference calls, meetings, seminars, and travel arrangements as needed.

Manages several calendars within Senior Level Management on a daily basis.

Prepares written correspondence for distribution to all Branch Managers, Area Managers, Sales Coordinators and Operations regarding Prosperity Home Mortgage service products.

Project Manage our largest event of the year that is held yearly for 500+ attendees on a team, while being the Project Lead of the Corresponding events and meetings.

Serves as primary point-of-contact for phone calls and visitors. Maintains all files in a highly organized manner; accommodates visitors; opens and sorts mail daily. Performs general office tasks such as copying filing, faxing, etc.

SalvageData Recovery, Chantilly, VA January 2014 – May 2015

Operations Manager

Bookkeeping functions, including accounts payable and accounts receivable. Managed the purchase of office supplies.

Ensures the Sales and Customer Service department(s) work in conjunction with Lab department to manage projects according to the strictest of quality standards and expectations.

Client, Partner, and Vendor management and troubleshooting.

Receives, reviews and processes time cards, vacation and sick requests. Prepares and enters payroll after calculating wages, overtime and any deductions to ensure compliance with federal and state laws.

Conducts analyses of income and expenses, and assists management in the preparation and tracking of the annual budget.

Prepares all necessary IRS documentation; state, county and city business licenses; and charitable registrations.

Identifies and assists in the collection of overdue accounts.

Responsible for the preparation and execution of ISO documentation compliance for annual office audits.

Manage internal and external processes that support GSA business development, outreach, and contract compliance.

Maintains records and files of all organizational business transactions in a central filing system and ensures the safety and security of information. Processed all personnel details. Maintained confidential personnel files and records.

Establishes and maintains business operating procedures and forms, and suggests improvements in process to increase effectiveness of departments.

Administers the benefits plan by serving as the organizational liaison between vendors and employees.

Works with the management to organize and deliver staff training, using both internal and external resources.

Movida, Chantilly, VA December 2009 – December 2012

Director, Human Resources/Customer Service

Develop staffing strategies and implementation plans and programs to identify talent within and outside the corporation for positions of responsibility. Identify appropriate and effective external sources for candidates for all levels within the company.

Develop progressive and proactive compensation and benefits programs to provide motivation, incentives and rewards for effective performance and to provide programs which utilize an employee and company partnership for the short and long-range health and welfare protection of the employees.

Develop appropriate policies and programs for effective management of the people resources of the corporation. Included in this area but not limited only to the following would be programs for employee relations, affirmative action, sexual harassment, employee complaints, external education and career development.

Enhance and/or develop, implement and enforce human resources policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the corporation. In particular, manage the human resource information systems database and necessary reports for critical analyses of the HR function and the people resources of the corporation.

Manage the end to end process for all staffing needs, including job descriptions, job reclassifications, promotions, salary equity requests, group re-structuring, etc. Designed initial staffing concepts and plans to meet the specific needs of the division. Work with supervisors to identify opportunities for promotions, salary increases, and bonuses.

Acts as the point of contact for employee relations issues - identifying and resolving problems. Coach employees and supervisors through performance concerns. Resolve employee relations challenges in a positive and proactive manner through listening, data collection, conducting investigations, making recommendations, and providing feedback to ensure appropriate execution.

Conduct exit interviews, while also identifying and remedying areas of concern. Uses data to identify coaching and training opportunities, and program implementation for management.

Interpret and implement HR policies and procedures and benefits plan for managers, teams and employees. Recommend new approaches, policies, and procedures to effect continual improvements in the efficiency in which various departments and services are performed.

LogiXML, Mclean, VA September 2007 – October 2009

Director of Office Administration

Created highly effective organizational and workflow systems, including user friendly, thorough access to critical information.

Wrote correspondence; proofed and edited press releases and other documents to ensure accuracy and consistency.

Supported account management. Established and maintained relationships with clients whereby resulting in a significant increase in renewed contracts.

Partnered with a government sales consultant to successfully complete LogiXML application as a recipient of a Virginia Information Technologies Agency (VITA) contract.

Interfaced with company’s vendors, contractors, accountants, attorneys and clients to coordinate the successful granting of 8 million dollars in venture capital funding.

Provided EEOC, government compliance consultation to human resources. Designed and implemented LogiXML first employee awards recognition program.

Negotiated with vendors to secure best pricing for all levels of business insurance.

Coordinated all office maintenance, including soliciting, analysis and securing of bids. Responsible for an annual operation budget of $500,000.

Provided on-site support during annual conferences, including handling registration, monitoring rooms, assisting meeting participants, speakers, handling questions, and resolving problems.

Provided support leading up to and during any events hosted by senior level management. This would not only provide support for already established events, but would help identify good opportunities to host events. Help to develop the plan, nature, location and reason for having events to continue building and increasing business. This would include, but not limited to proving education on specific products and software.

Coordinated and set up strategic communication amongst members of the board and executive management.

Education

Strayer University, Manassas, VA - Computer Information Systems, BS

Strayer University, Manassas, VA - MBA - Management

PHR June 2009

References Available Upon Request

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