Administrative Assistant / Customer Service
Resume:
Lindsey M. Doshen
**** ****** **** **** *******, MD 20677
301-***-****• **************@*****.***
Experienced Administrative Assistant/Office Manager Professional, diligent and meticulous administrative assistant looking for new professional challenge and ready to advance. Strong customer service and administrative skills. Unparalleled problem-solving and multitasking abilities to be able to handle diverse needs. Key Qualifications
● 15+ years office management
● Customer service oriented
● Multi tasking
● Problem solver
● Familiar with all office equipment
● Work independently and as a team
● Microsoft office
● Microsoft word
● Excel
● Familiar with DOD policy
● DEERS (Dependent enrollment eligibility reporting system)
● RAPID (Real-time Automated Personnel Identification System) Work Experience
Office Manager, Time For Travel, Ltd.
Davidsonville, MD ; $15/hr
● •Receive payments,apply to accounts and issue invoices
● •Compile unique individual and group travel itineraries to present to customers based off customers expressed wants
● •Received and routed incoming mail and packages to target personnel without delay to promote timely business transactions.
● • Offered CEO and manager exceptional clerical support to facilitate efficient, smooth office operations.
● • Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
● • Disperse incoming mail to correct recipients through the office.
● • Standardize department filing system to increase efficiency.
● • Managed receptionist area including greeting visitors and responding to telephone and in person requests for information.
● • Prepare invoices, memos and financial statements using word processing, spreadsheet database or presentation software.
Personnel Employee Assistant, SERCO, Inc
Patuxent River, Indian Head and Dahlgren
● •Provide clerical support including answering and directing calls and e-mails, scanning proper documents in to correlating files in computer database and assist customers with any needs they may have.
● • Keep daily, weekly and monthly transaction reports and e-mail to director weekly and monthly.
● • Maintained supplies for the office by organizing items, taking inventory and ordering supplies in low stock.
● • Examine identification documents such as birth certificates, passports, visas, social security cards, May 2000
marriage certificates and foreign national documents to ensure authenticity to ensure persons applying for common access card (CAC) were fully eligible.
● • Issue common access cards, dependent ID’s and retired civilian and military ID’s.
● • Keep track of all time including sick leave and vacation time.
● • Schedule, confirm, reschedule and cancel customer appointments.
● • Review military form DD214 and update database to ensure proper separation category was attached to military personnel as well as enter promotions, demotions, retirements, etc.
● • Ensure all up to date training expectations were met in a timely manner.
● • Print and update all new and current policy materials in reference folders. Education
High School Diploma
Maurice J. McDonough High School
● Graduated with a 3.8 GPA
● Received certificate of merit
References
Available upon request.
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