Customer Service Representative

Patrina Jackson

*** **** ***** ***** ***** Carolina

********@*****.***

C: 843-***-****

SUMMARY OF QUALIFICATIONS

Hardworking customer service and administrative assistant with experience as a server. I am proficient and effective at promoting team success by independently handling extra when needed, and offering extensive knowledge, superior work ethic and more.

Specific areas of experience/knowledge/skills:

Teamwork

Multi-line Phone

Time Management

Organization

Adaptability

Diverse work Groups

Attention to Details

Customer Service

Efficient

Verbal Communication

Microsoft Skills

Friendly and Likable

PROFESSIONAL EXPERIENCE

H & R Block Tax Services – Columbia, South Carolina

Client Service Representative:

Delivered administrative support to team members by making copies and organizing documents. Scheduled and confirmed appointments. Directed incoming calls using a multi-line telephone system. Greeted visitors and verified appointment information. Responsible for assisting customers to resolve related problems including customer disputes/complaints/errors

McElveen Carpet & Tile Cleaning – Florence, South Carolina

Appointment Scheduler:

Responsible for creating a daily schedule for technicians. Answered questions about company policies and concerns to support positive customer experience. Provided exceptional customer service through effective telephone communication and follow-ups. Made cold calls and sent emails to establish leads. Contacted current and potential clients to offer services and products to suit their needs.

Big Lots Stores, Inc. - Florence, South Carolina

Cashier Specialist:

Handled over $2000 cash and credit transitions daily using a registering system. Greeted and assisted customers as needed to maintain the highest level of customer service. Maintained and operated point-of-sale systems efficiently and accurately. Encouraged participation in customer loyalty programs, by signing up new participants and redeeming rewards at check out.

Ruby Tuesday- Florence, South Carolina

Server:

Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints. Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.

EDUCATION and TRAINING

Florence-Darlington Technical College Certificate Medical Insurance Billing

West Florence High School Diploma

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