Customer Service Representative

Regina Blakemore

* ******* ** ******, ** ***** 518-***-**** *****************@*****.***

Skills

Effective communication, Emotional intelligence, Conflict management, Teamwork, Self-motivation, Flexible, Determination and persistence, Adaptive learner, Excellent time management, Customer Relations, and Event Coordination

Experience

Client Services Representative

H&R Block Tax Services

March 2020 – April 2022

Conduct general administrative tasks and duties and managing customer account information via internal client management system.

Effectively communicated with diverse clients to cultivate solid relationships and to create a warm atmosphere for comfort and ease of transactions.

Succeeded in diffusing situations with difficult or demanding customers through patience and support, effectively exceeding customer expectations and maintain strong relations.

Identified customer needs, asking questions, and clarifying information as necessary, assessing and recommending specified tax services and inputting system data to solidify accuracy.

Functioned as trusted gatekeeper with confidential information provided, adhering to strict confidentiality requirements and laws for compliance.

Maintained office cleanliness and organization of resources with team members.

Tasked with handling customer transactions keeping count of change and currency within the drawer with 99% accuracy and successfully preventing any financial losses due to human error.

Ensured a tidy and clutter-free work environment in compliance with the company policy.

Executed proper social distancing and sanitation practices to minimize viral spread during the COVID-19 pandemic.

Customer Service Representative & Bakery Associate

Market 32

March 2019 – December 2020

Portrayed excellent skills to allow successfully to connect/interact with members, employees, and management.

Assisted over sixty customers per shift, maintaining and enhancing customer satisfaction by providing superb customer service in demanding environment.

Performed day-to-day customer service operations, such as managing transactions, achieved maximum level of customer satisfaction by providing excellent customer service and addressing potential issues.

Promoted customers to join rewards programs to encourage loyalty satisfaction and to increase sales numbers.

Tasked with handling customer transactions keeping count of change and currency within the drawer with 99% accuracy and successfully preventing any financial losses due to human error.

Maintained professional appearance of store by returning misfit items to shelves, contributing to improved organization that allowed customers to locate desire items efficiently.

Scanned products, itemized, and totaled consumers’ purchases on a POS System cash register.

Ensured a tidy and clutter-free work environment surrounding the checkout area in compliance with the company policy.

Executed proper social distancing and sanitation practices to minimize viral spread during the COVID-19 pandemic.

Bakery

Assisted bakery staff with baking and wrapping duties, preparing products, packaging prepared products, maintained a clean working environment.

Provided excellent customer service while coordinating multiple competing priorities to meet deadlines, with minimal directions from supervisors.

Provided premier customer service, including greeting them and responding to questions.

Organizing and rotated stock in Decorator’s cases and bakery display cases.

Executed proper social distancing and sanitation practices to minimize viral spread during the COVID-19 pandemic.

Retired from Health Research, Inc.

June 2018

Administrative Assistant

Health Research, Inc.

August 2004 – June 2018

Delivered exceptional administrative and operational support.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Oversaw office inventory including orders, requisitions, stocking as well shipment receiving and tracking purchase orders.

Managed calendar activities domestic travel, meeting logistics, catering, and review of draft correspondence.

Composed, prepared, edited, and distributed correspondence, flyers, signs, and other department documents for advertising programs/services.

Provided additional administrative support to Director and office staff.

Organized on and off-site internal meetings with executives, commissioners, and directors within multiple State agencies.

Education

Albany High School

Business – Regents Diploma

Graduated in 1985

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