Sales Representative Customer Care
Resume:
CP Cynthia M Porter
********************@*****.*** Las Vegas, NV 89147
SKILLS
• Resolution-oriented
Client Relationship
Development
•
Strong communication
and interpersonal skills.
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• Customer focused-service
CRM and Salesforce
proficiency
•
• Upselling techniques
• Solutions-based sales
• Enthusiastic and friendly
• Territory Management
PROFESSIONAL SUMMARY
Industrious Outside Sales Representative willing to work long hours and put in miles to transform mediocre territories into successful enterprises. Enthusiastic about meeting with customers, promoting products and driving revenue growth. Proven success in business development and new market cultivation.
Territory Sales Representative driven to create new customers within short amount of time. Motivated to generate and increase sales while delivering top-notch customer care. WORK HISTORY
Accomplished Outside Sales Representative
February 2016 - March 2021
OUTSIDE SALES REPRESENTATIVE, Maintenance Supply Headquarters, Las Vegas, NV April 2014 - February 2016
• With solid sales history and in-depth maintenance supply experience Offers up-to-date knowledge of emerging multi- family unit housing developments and marketing and sales strategies
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Diligent and charismatic professional with expertise in conducting market analysis, recognizing trends within territories and directing product demonstrations
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Committed to meeting all performance goals and building strong relationships within industry.
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Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
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• Established new accounts through cold calling and personal visits to potential customers Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
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Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
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Contributed ideas and offered constructive feedback at weekly sales and training meetings
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• Built strong client rapport to establish diversified network of connections Collaborated with vendor representatives and company customers to set up optimal delivery schedules
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Performed outside business-to-business sales with proven proficiency in prospecting and territory management
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• Managed portfolio of 276 accounts and $2.5 million in sales
• Worked independently with minimal supervision
• Liaised between clients and support team to quickly resolve issues
• Attended monthly sales meetings and quarterly sales trainings Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
•
C
Restaurant Manager, Village Pub & Beer Garden, Las Vegas, Nevada November 2008 - January 2014
General Manager, Denny's Restaurant / Mancha Franchises, Las Vegas, NV Developed, implemented and managed business plans to promote profitable food and beverage sales.
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• Purchased adequate quantities of food, beverages, equipment and supplies. Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
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• Organized receptions, promotions and corporate luncheons. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
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Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
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Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
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• Carefully interviewed, selected, trained and supervised staff. Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
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• Led and directed team members on effective methods, operations and procedures. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
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Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
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• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Skillfully interacted with external vendors to obtain best quality in pricing and product.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Correctly calculated inventory and ordered appropriate supplies. Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
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Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
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Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
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EDUCATION
June 1988
High School Diploma
Central Union High School, El Centro, CA
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