Customer Service Clerk
Resume:
Tagrid El-Khatib
**** ********** ****, ******, *******, K1B 4H2
613-***-**** *****************@*****.***
WORK EXPERIENCE
cordiv
Employment Insurance Covid 19 Pandemic Dec 2020 -Oct 2021
Revera Alta Visa retirement Living Health Care Aide 2013 - Dec 2020
-Adhered to the plans of care as determined by the supervisor.
-Facilitated residents move in and transfers where applicable.
-Observed and reported on residents/clients care/service utilizing appropriate Revera forms or tools.
-Assisted the resident/client with personal care and hygiene and activities.
-Escalated medical emergencies to supervisor or emergency medical services.
-Planned and prepared nutritious meals as required.
-Maintained resident/client information confidentiality.
-Responded to resident/client/family concerns and ensure appropriate action taken within decision making authority and or concern communicated to supervisor.
-Observed & reported to the Client Service Supervisor any concerns regarding client's safety, including physical environment, implement interventions as directed by his/her supervisor & advocate on client's behalf to ensure client's safety is maintained.
-Engaged with other agencies involved in resident/client care as directed.
-Attended in services to develop knowledge and skills.
-Worked in a position of trust with vulnerable adults (residents).
-Completed other duties as assigned.
Spahara Salon & Spa
Beauty Technician / Receptionist Ottawa, On 2012 – 2015
-Manicure, Hand and Nail beauty treatment involving cleaning manipulation, Facial treatments and Facial massage.
-Friendly customer service. In-depth knowledge of salon services equipment and products.
-Capable of multitasking. Computer skills needed to input and track customer accounts.
-Capable of working in busy high-stress situations
•Mid-East Grocery Store Ottawa, On 2009 - 2012
Inventory Control & Cashier services
•Tim Horton Ottawa, On 2007 - 2009
Inventory Control & Cashier services
•The Bay Ottawa, On 2008
Inventory Control & Cashier services (Co-op)
QUALIFICATION
Experienced working with seniors in the community health services setting;
* Possessing strong written and oral communication skills,
* Demonstrated organizational and time management skills,
* Strong interpersonal and customer focus skills,
* Demonstrated sound skills and knowledge of providing personal care duties,
* Ability to perform tasks that are necessary for the position.
COMPUTER SKILLS
Basic Computer skills;
Excellent skills and knowledge in Microsoft Office (Excel, Word and Outlook)
Foundational Computer skills;
oG Suite; Google, Calendar, Docs, Drive, Forms, Gmail and sheets
oiWork; iCloud
oMS Office; Excel, OneDrive, OneNote, Power point
oOperating Systems; Microsoft Windows
EDUCATION AND CERTIFICATES
•Aesthetics
The Beauty Academy Collage, Ottawa, ON 2012
•Business Administration
Herzing College, Ottawa, ON 2011
•Rideau High School
O.S.S.D Ottawa, ON 2010
REFERENCES
Peter Boss
Supervisor, Revera Alta Visa retirement Living.
751 Peter Morand Crescent, Ottawa, ON K1G 6S9
Phone: 613-***-****
Farah Farah
Owner, SPAHARA Spa & Hair saolon
737 Silver Seven Rd Unit #3, Kanata, ON K2V 0H3
Phone: 613-***-****
Ali Mandrane
Store Manager, Mid-East Grocery Store
1000 Belfast RD. Unt 140, Ottawa ON K1G 4A2
Phone: 613-***-****
Kamile Ginblat – Personal reference.
Govt of Canada, Industry Canada,
Innovation, Science and Economic Development Canada (ISED)
Canadian Intellectual Property Office (CIPO),
Trade Mark Branch (TMB),
Records Service Clerk
******.*******@******.**
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