MG MARGARITA

GOMEZ

adsdc5@r.postjobfree.com 559-***-**** Fresno, CA 93728

PROFESSIONAL

SUMMARY

Meticulous Medical Office Assistant with 20 years of hands-on experience. Keeps office running smoothly by handling appointment setting, using medical software applications and performing clerical duties. Caring, compassionate and always professional.

SKILLS Staff Training

Team Management

Employee Timesheet Processing

Report Preparation and Analysis

Compassionate

Communication

Office Management

Workflow Processes

Organizing Service Schedules

Quality Patient Care

BLS

WORK HISTORY Medical Office Supervisor UWSC/CCFMG - Fresno, 05/2011 - 05/2022 CA

Managed appointments, registrations and patient relations in busy Perinatal & OBGYN office.

Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.

Coordinated luncheons with Pharmaceutical Representatives. Recruited, hired, trained and supervised staff of 28 and implemented mentoring program that offered positive employee engagement. Audited customer files to verify medical necessity and satisfaction of coverage criteria.

Devised appointment guidelines

Established and updated work schedules to account for changing staff levels and expected workloads.

Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Delegated tasks to administrative support staff to organize and improve office efficiency.

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Mentored office employees on proper administrative procedures and how to use programs such as Epic, PCIS, and, Passport keeping operations consistent and efficient for maximum performance. Supervised 16 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.

Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Medical Receptionist Wishon Radiology - Fresno, 02/2008 - 03/2010 CA

Checked patient insurance, demographic and health history to keep information current.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Organized paperwork such as charts and reports for office and patient needs.

Maintained current and accurate medical records for 40-50 patients. Managed multi-line phone system and pleasantly greeted patients. Transcribed phone messages and relayed to appropriate personnel Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass

Medical Receptionist Northwest Medical Group - 04/2005 - 02/2008 Fresno, CA

Adhered to strict HIPAA guidelines to protect patient privacy. Coordinated patient scheduling, check-in, check-out and payments for billing.

Managed multi-line phone system and pleasantly greeted patients. Helped patients complete necessary medical forms and documentation.

Pre processed over 50 charts for next day appointments Comprehensive Prenatal Health Worker Omni 11/2002 - 03/2005 Women's Health - Fresno, CA

Partnered with healthcare teams to address care plan management, development and implementation.

Diagnosed issues and implemented treatment plans to resolve problems or help manage symptoms.

Met with patients to discuss medical histories and current complaints. Reviewed patient allergies, problems, medications and immunization statuses.

Recorded patients' health histories and provided over 30 Prenatal visit weekly.

Completed necessary reports and documentation on time and to specifications.

Provided family members with general health education and tips for patient care.

had own schedule of prenatal patients anywhere from 8-10 daily Exceeded goals through effective task prioritization and great work ethic

Learned new skills and applied to daily tasks to improve efficiency and productivity

Used critical thinking to break down problems, evaluate solutions and make decisions

Demonstrated respect, friendliness and willingness to help wherever needed

Medical Unit Clerk Sequoia Community Health 08/1998 - 10/2002 Foundation - Fresno, CA

Answered telephone calls to offer office information, answer questions and direct calls to staff.

Received, recorded and addressed incoming and outgoing communication via telephone and email.

Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Carried out front office duties utilizing data entry skills in framework of medical database.

Organized and maintained patient chart filing system to promote quick data finding for staff.

Organized patient files and streamlined operations to improve efficiency.

Completed administrative patient intakes with case histories, insurance information and mandated forms.

50-75 outgoing referrals

Coordinated referrals through insurance and other medical specialists and documented details in patient charts

Medical Records Specialist Dr Carlos Cordoba - 09/1995 - 07/1998 Fresno, CA

Maintained patient records in compliance with security regulations. Processed medical records requests from outside providers according to facility, state and federal law.

Maintained patient charts and accurately recorded new information. Kept accurate log of requests for medical information and records. answered incoming calls over 100

sent out records to patients and outside vendors

translated for providers

EDUCATION Galen College of Medical And Dental Assistants, Fresno, CA 02/2002 Patient Care Tech: Medical Assisting

LANGUAGES Spanish

Native or Bilingual

Contact this candidate