Call Center Benefits Administrator
Resume:
LaTisha O’Neal, CPP
***********@***.*** http://www.linkedin.com/in/payrollladycpp
Payroll Professional with over 30 years of experience in all aspects of payroll. Knowledgeable of processing, compliance, system implementation and best practices. I am goal oriented with a drive for company and employee satisfaction.
Skills
Well versed on state and federal regulations; DOL and FLSA
Management Experience
Implement Payroll Call Center
Professional Speaker and Instructor
Customer oriented - View employees as customer
Strong communication skills
Payroll Best Practices
Employee development
Experience
OCTOBER 2021 – February 2022
Payroll Manager / Fox Rent a Car, Tulsa, OK
Managed payroll department with 3 associates with a 300% turnover in the field. Bi-weekly payroll with 25+ locations in multiple states. Oversaw daily manual checks issued due to state or local regulations of remote location. Maintain spreadsheet for robust bonus program. Responsible for general ledger for all payroll accounts.
FEBRUARY 2019 – SEPTEMBER 2021
Payroll Consultant
Consulting with clients on variety of processes including best practices and implementation of new payroll platforms. Also provided interim payroll processing services for clients.
April 2015 - 2018
Payroll Supervisor / Bama Companies, Tulsa, OK
Supervised payroll department including payroll processing, compliance, tax deposits and returns for multiple companies. Responsible for all general ledger accounts related to payroll and benefits. On implementation team for HRIS with responsibility for payroll module design. Worked with auditors for all audits related to payroll. Expatriate compliance and taxation.
MAY 2012 – APRIL 2015
Disbursement Accounting Manager / Willbros, Tulsa, OK
Supervise staff of 8 employees. Managed payroll functions, time and attendance administration for three companies along with accounts payable functions for five entities. Responsible for all federal, state and local compliance. Oversaw the preparation and filling of state deposits and returns. Review departments for process improvement.
JANUARY 2009 – APRIL 2012
Payroll/Shared Services Call Center Manager / Bank of Oklahoma, Tulsa, OK
Supervise staff of 7 employees. Managed payroll functions for 8 companies with 4500 employees across US. Managed shared services for payroll, benefits and compensation. Responsible for all software updates and testing. Oversaw garnishment processing and filing. Lead on time and attendance implementation.
FEBRUARY 2007 – NOVEMBER 2008
Director of Payroll Training/American Payroll Association, Tulsa, OK
Conduct seminars presenting all levels of benefits, payroll and accounts payable. Prepare training manuals to assist speakers in presenting material. Assist with maintaining, updating and testing payroll training software. Contributing writer to PayTech magazine.
MAY 2000 – JANUARY 2007
Corporate Payroll and Benefits Administrator/Xeta Technologies, Broken Arrow, OK
Managed payroll and benefits for national company. Responsible for all benefit plans including open enrollment, new hires, annual contract negotiations and cobra compliance. Worked with auditors to complete 401k, workers compensation and welfare audits. Acquisition team member for due diligence on all payroll and benefit concerns. Administrate stock option plan and SEC filings for officers.
SEPTEMBER 1989 – APRIL 1999
Corporate Payroll Administrator/US Beef Corporation, Tulsa, OK
Managed payroll for 3500+ employees over 190 locations including processing 14,000 W2s annually. Oversaw benefit programs from enrollment of employees to Cobra process. Supervised staff and insured compliance with federal and state regulations. Completed due diligence in payroll and accounting software with responsibility for payroll and benefit design. Review and preparation of monthly cost center financial reporting.
FEBRUARY 2007 – NOVEMBER 2008
Director of Payroll Training/American Payroll Association, Tulsa, OK
Conduct seminars presenting all levels of benefits, payroll and accounts payable. Prepare training manuals to assist speakers in presenting material. Assist with maintaining, updating and testing payroll training software. Contributing writer to PayTech magazine.
MAY 2000 – JANUARY 2007
Corporate Payroll and Benefits Administrator/Xeta Technologies, Broken Arrow, OK
Managed payroll and benefits for national company. Responsible for all benefit plans including open enrollment, new hires, annual contract negotiations and cobra compliance. Worked with auditors to complete 401k, workers compensation and welfare audits. Acquisition team member for due diligence on all payroll and benefit concerns. Administrate stock option plan and SEC filings for officers.
SEPTEMBER 1989 – APRIL 1999
Corporate Payroll Administrator/US Beef Corporation, Tulsa, OK
Managed payroll for 3500+ employees over 190 locations including processing 14,000 W2s annually. Oversaw benefit programs from enrollment of employees to Cobra process. Supervised staff and insured compliance with federal and state regulations. Completed due diligence in payroll and accounting software with responsibility for payroll and benefit design. Review and preparation of monthly cost center financial reporting.
Systems/Software
Ceridian Dayforce Excel
JD Edwards Word
Infinium Access
Ultimate Ultipro ADP
Paychex
Activities
Certified Payroll Professional – Certified in 2000 Oklahoma Payroll Professional of the Year – 2003
American Payroll Association - National Speakers Bureau, Board of Advisors, Education Advisory Committee, APA Hall of Fame inductee, Meritorious Service Award 2011, Special Recognition Award 2016
APA Annual Congress - Workshop session presenter PayTech Magazine - Contributing Writer
Northeastern Oklahoma Chapter American Payroll Association – Current President, Past -Vice-president, Treasurer
Oklahoma Payroll Conference committee - Co-Chair
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