Appointment Setter Collection Agent

SUZANNA FAITH

*** **** ****** ******** ******** *4044 208-***-**** *******.*****@*******.***

OBJECTIVE

I am looking forward to hearing more about the opportunity you have for me. This is not just a resume. It is the road that brought me to the present.

EXPERIENCE

Customer Service Representative – 1994 to 1995

AT&T

Tucson Arizona

Educated customers about the brand to incite excitement about the companies mission and values.

Resolved customer complaints in a professional manner while prioritizing customer satisfaction.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Home Healthcare- 1995 to 1996

Private Residence

Phoenix Arizona

Helped client with day to day activities that had become difficult. Such as housekeeping, yardwork and shopping.

Responded appropriately to physical emotional and developmental needs of my patients.

Kept accurate records of patent vitals and disease progression. Paying special attention to patient personnel progress and concerns.

Maintained close contact with Healthcare providers advice and expectations.

Outbound Sales- 1996 to 1997

Telespectrum Worldwide Inc

Phoenix Arizona

I offered consumers the opportunity to apply for an MBNA credit card.

Maintained call control in a fast paced an outbound call center environment.

I met client expectations with tact and professionalism.

Customer Service- 1997 to 1998

Bank One

Tempe Arizona

Gathered and verified all required customer information for accuracy and tracking purposes.

Accurately responded, researched, resolved and documented. Customer support needs.

This required me to obtain an understanding of proprietary systems and databases.

TIMESHARE Appointment Setter- 1998 to 1999

Golden Image

Scottsdale Arizona

I used an understanding of timeshare and painted a picture of value. Rather than the industry standard gift draw.

This technique created customer loyalty.

Which provided a better opportunity for referrals.

It also deferred some of the industry stereotyping for my company

With this self developed technique I broke industry standard with record breaking results. My average stats were around 75 to 90 percent raw to show. 40 to 60 percent bought.

Business to Business sales- 1999 to 2000

Pioneer Research Group

Phoenix Arizona

Chemical Sales

Very High Pressure outbound environment. (Wolf of Wall street standard)

I developed my own Leads. From phone books. Trade Papers. Etc

I developed a knowledge of quite a few of the 500 products. But in the end I was just not cutthroat enough.

Business opportunity sales- 2000 to 2002

SMC Promotions

I learned their formula. I was dating someone who worked across the street at Don Lapre. Half the time I answered his after hours calls just for the experience. I learned a lot about sales and humanity.

Again, it felt wrong, for me. I did like the idea that people were not capable of making decisions.

My biggest lesson during this time was that for me to do well. I needed a product or service that I wanted or would need in the future.

Timeshare Appointment Setter- 2002 to 2007

Princeton Resorts Group

Phoenix Arizona

Back to the comfort of understanding the value and the risk of what I was selling.

Again I set the bar very high with honesty. Relationships sales.

General Labor- 2005 to 2010

FLEETWASH

Phoenix Arizona

Hard Labor.

Fast paced physical Labor

Auto and Truck presser washing and detailing.

For me it was about giving my mind a break and getting my body back into shape. My health really suffered from long hours and high stress.

I took a year off and helped a good friend launch. A very successful locksmiths business. R SPEEDY LOCK. HE IS DOING WELL. (NEXT TIME I WILL GET A PERCENT OF THE BUSINESS IN WRIGHTING)

THIRD PARTY COLLECTION AGENT- 2011 TO 2017

ENCORE CAPITAL.

5 TO 10 YEAR OLD 3RD PARTY DEBT.

PHONE BILLS AND CREDIT CARD MOSTLY

Again I was able to understand my product. So I saw value in resolving old debt and improving ones future in so doing.

I found myself often engaged in self driven team building activities. It is just nicer to work with people who are not in a negative head space.

I moved to Idaho to be closer to family and while there I was given the opportunity to try tech support

Level One Customer Support- 2018 to 2019

C3/Customer Contact Channels, Inc

Twin Falls Idaho

We provided support for cox cable. Internet division.

I learned how to really value I flow chart.

I also learned that I am really good at learning new things even as an old dog.

I was really starting to get my head wrapped around the idea that this might have been a really comfortable fit… but life had other plans. I got sick.

Next I tried Survey work- 2019 to 2020

Discover Research Group

Twin Falls Idaho

Provide neutral questions. More challenging than I expected.

I did after a few mistakes find a comfortable rhythm in the complete detached role of observation.

COVID ARRIVES and I run for the hills.. lol. I found the most isolated place I could.

Benefits Verification/ Insurance Resolution- 2020 to 2022

Capgemini North America

Work from home.

I signed up for an 18 month fixed term

I learned a brand new skill set. I had never heard of back office pharmacy.

I enjoyed everything about the job accept for never being 100% secure in my future.

EDUCATION

I attended school and graduated early from Merced High School in 1988. While attending high school I was part of a pilot program that allowed me to take College classes as an elective during my Junior and Senior years. I was a foster child from the age of 11 and just not grounded enough. I did make the most of the opportunity while it lasted.

As I mentioned I graduated early and Married young. As a young wife I had the opportunity to attend college as my husband was Active Military. I attended two years at the University of Alaska at Fairbanks. In addition to core curriculum I obtained permission to take a greater load than recommended and took every psychology course available. Clinical studies were not available on campus I would have needed to be in Anchorage.. so you might say I just indulged in academia for the time I was married.

War happened Desert Storm / Desert Shield. My marriage became a casualty of war and I never made it back to school.

AWARDS AND ACKNOWLEDGEMENTS

I have a folder full of achievements. I am smart and knowledge driven. Sometimes to the point of getting in my own way.

I will address the elephant in the room. I am still looking for the right fit.

Perhaps you can find a place for me.

I would love to give it a try. If you need someone on your team who will learn. Will work to improve those around me in the process. Someone who must find value in my work. Than I am your girl.

However if you are stuck on traditional things like one size fits all and there is no time for making it personal and showing the client the are valued. Than I am not your

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