Customer Service Representative
Resume:
Jo Ann Lyons
Benton, AR 72015
************@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile
More than 30 years experience in customer service and Quality Assurance, with recognized strengths in account maintenance, problem-solving, trouble-shooting, customer support, and planning/implementing proactive procedures and systems to avoid problems. Quality Assurance Coordinator, New system product testing. Solid computer skills, excellent written and verbal skills.
Excellent working knowledge using, Microsoft Word, Microsoft Excel and Microsoft Outlook, Access, Infopac and Accurint.
Ability to train and motivate customer service employees.
A team player who is always looking for ways to improve customer satisfaction.
Synopsis of Achievements
Increased quality control 14% from 85% to 99%.
Excellent customer support and problem solver.
LOMA Certified, Associate of Customer Service
Call Center trainer
Employment
TCS/Transamerica Insurance, Little Rock, AR
2001 - 2021
Quality Assurance Coordinator
Provide quality control in work flow of client’s inquiries and requests. Evaluate calls and Inforce processes.
Support to call center reps on escalated issues.
New system testing and trouble shooting
Quickly and effectively solve customer challenges.
Answer Department of Insurance inquiries
Ace Hardware RSC Maumelle, AR
1989 - 2000
Customer Service Representative
Provided support for 150+ retail accounts.
Processed and paid Claims
Resolved inventory issues, arranged will call orders, scheduled shipments, researched and resolved order discrepancies.
Developed weekly production reports for management.
Managed incoming and outgoing mail system.
Education
Arkansas College of Technology Little Rock, AR
1988
Associate of Science: Business Office Technology
References Furnished Upon Request
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