Data Entry Customer Service
Resume:
Lindsey Kidwell
Cross Junction, VA *****
**************@****.***
-Searching for immediate hire-
Work Experience
Patient Care Technician
DaVita - Winchester, VA
September 2020 to April 2021
To ensure the comfort and safety of the patients in the dialysis center, monitor the patients before, during and after dialysis treatment.
Office Service Assistant (OSA)
VADOC District 11 Probation & Parole Contract - Front Royal, VA October 2019 to August 2020
Serves as receptionist or information clerk; determines purpose of contact; provides general information and assists in preparation of forms; directs individuals to proper destination; receives and distributes messages; and schedules and/or arranges appointments. Composes routine correspondence; proofreads and/or finalizes letters, reports, or other documents for approval and/or signature.
Establishes and maintains filing systems; prepares records for storage and/or archiving. Performs data entry and develops routine spreadsheets and databases. Performs other related work as assigned. Obtained VCIN certification. Handling Shadow track enrollments for selected clients within the main location and sub-offices. Criminal Research Analyst
Lowers Risk Group/ Whole Sale Screening - Purcellville, VA July 2018 to November 2019
• Investigate court based data based systems to compose reports on client's criminal and civil history.
• Coordinate with various courts nation-wide to obtain further information pertaining to assigned client's legal information.
• Assigned additional role as a Quality Assurance Specialist to ensure final reports are written in accordance to Lower's Risk Group reporting guidelines. Dental Assistant
Valley Pediatric Dentistry - Winchester, VA
September 2017 to May 2018
Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient. Provides information to patients and employees by answering questions and requests. Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments. Provides materials by selecting, mixing, and placing materials on instruments and in the patient's mouth. Provides diagnostic information by exposing and developing radiographic studies; pouring, trimming, and polishing study casts.
Educates patients by giving oral hygiene, plaque control, and postoperative instructions. Documents dental care services by charting in patient records. Maintains patient confidence and protects operations by keeping information confidential. Teacher's Assistant
United Methodist Church - Winchester, VA
September 2016 to May 2017
• Teach basic skills such as colors, shapes, numbers and letter recognition.
• Establish and enforce rules for behavior, and procedures for maintaining order in the classroom.
• Attend to children's basic needs.
Criminal Research Analyst
Lower's Risk Group
May 2015 to September 2016
Purcell, VA
• Investigate court based data based systems to compose reports on client's criminal and civil history.
• Coordinate with various courts nation-wide to obtain further information pertaining to assigned client's legal information.
• Assigned additional role as a Quality Assurance Specialist to ensure final reports are written in accordance to Lower's Risk Group reporting guidelines. Intern
Conrad Law Firm - Martinsburg, WV
March 2012 to April 2012
Responsible for filing and organizing legal trusts, estates, and closing documents as needed. Assist attorneys in client relations and research by providing additional information on assigned court cases. Education
Certification in West Virginia Regional Jail Correction Officer Training The Morris Criminal Justice Training Center
June 2014
Associates of Applied Science in Paralegal Studies Blue Ridge Community and Technical College - Martinsburg, WV August 2012
Skills
• Communication (9 years)
• Critical Thinking (9 years)
• Data Entry (5 years)
• Research (4 years)
• Interpersonal (10+ years)
• Positive Attitude (10+ years)
• Excel
• Databases
• Legal Research
• Chairside Assisting
• Eaglesoft
• Dental Assisting
• Quality Assurance
• Office Experience
• Customer Service
• Security
• Front Desk
• Legal Drafting
• Dialysis Experience
• Microsoft Excel
• Case management
• Administrative experience
• Windows
• Documentation review
• Patient monitoring
• Risk management
• Microsoft Office
• Paralegal
Certifications and Licenses
CPR Certification
Virginia Criminal Information Network (VCIN)
Present
Assessments
Receptionist — Proficient
July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Call center customer service — Familiar
January 2021
Applying customer service skills in a call center setting Full results: Familiar
Attention to detail — Proficient
February 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Proficient
Following directions — Proficient
February 2021
Following multi-step instructions
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
CORE COMPETENCIES
• Awarded the "Quality Award" for producing error-free and pristine criminal background reports.
• Professional experience conducting criminal and civil background reports through different online data base systems.
• Comprehensive knowledge of criminal research data based systems including various court websites, Digital Delve, and FUSE.
Contact this candidate