GS GEORGE SOSOATU
************@*****.*** 714-***-**** Tustin, California 92780
PROFESSIONAL
SUMMARY
Results-driven professional seeking position as Property Manager. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Management professional experienced in leading and motivating teams. Brings skills in scheduling, knowledge of employment law and strengths in building relationships with staff. Looking to put knowledge and abilities to good use in growth-oriented position focused on improving operations for changing needs.
ACCOMPLISHME
NTS
Increased occupancy rates from 95% to 100% in 2 months. SKILLS Insurance Coordination
Administrative Leadership
Sale and Rental Recordkeeping
Tenant and Owner Liaising
Operating Cost Tracking
Complaints Investigation
Violation Resolution
Fair Housing Mandates
Property Management Systems
Affordable Housing Programs
Knowledge
Property Management
Software Understanding
WORK HISTORY Property Manager Arnel Property Management 12/2017 - CURRENT Company - Costa Mesa, CA
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Assistant Manager Trader Joes Stores - Huntington 09/2012 - 02/2016 Beach, CA
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assist. Store Manager Safeway Stores - San 02/2000 - 11/2009 Francisco, CA
EDUCATION ASCC, American Samoa 06/1985
Associate of Science: Criminology