K KATHY STOCKTON

S adsd9x@r.postjobfree.com 910-***-**** Fayetteville, NC 28312

Summary Resourceful and client-focused Customer Service Manager with over 15 years of experience

leading teams in exceeding sales goals and customer expectations. Meticulous and results-

oriented with expertise educating employees on all stages of sales cycle while recommending best

options to meet short- and long-term needs. Personable relationship builder with polished

communications skills. Motivational leader and organizational problem-solver with advanced

supervisory, team building and customer service skills. Experience stepping into roles and quickly

making positive changes to drive company success. Focused on using training, monitoring and

morale-building techniques to maximize employee engagement and performance.

Skills Conflict resolution techniques Customer Service

Talent development Marketing savvy

Client relations and retention QA

Superior computer skills Focused on customer satisfaction

Skilled multi-tasker Meticulous attention to detail

Expertise in sales Product Knowledge

Schedule coordination Deadline-oriented

Budgeting and finance Call Center Operations

Account management Research ability

Training and coaching All Microsoft Office Suits Programs and some

Linux based applications software proficiency

Experience Customer Service Manager 01/2019 - Current

Kathree Corporate Cleaning Hope Mills, NC

Addressed and mitigated escalated situations to meet organizational objectives and drive

customer satisfaction ratings.

Enhanced customer service procedures and policies to improve support structures

company-wide and boost customer satisfaction.

Created training manuals targeted at resolving simple and difficult customer issues.

Recommended improvements to products and services to mitigate complaints.

Administrative Specialist 08/2017 - 10/2021

Tyrer Inc. Fayetteville, NC

Automated office operations by managing internal and external customer correspondence,

record tracking and data communications.

Tracked and submitted employee timesheets to accounting department for payroll processing.

Managed phone calls from clients during executives' absences and delivered informative

answers to questions.

Produced and distributed memos, newsletters, email updates and other forms of

communication.

Coordinated employee recruitment, performance evaluation and termination activities.

Liaised with IT and human resources teams to establish best practices for new employee

onboarding.

Administrative Assistant 06/2015 - 12/2018

ST Tree and Garden Chapel Hill, NC

Organized and maintained filing and document management systems by coordinating,

archiving and purging files.

Maintained inventory in supply closet to prevent shortages.

Directed customer communication to appropriate department personnel.

Arranged travel and hotel accommodations for international and domestic business meetings

and trips.

Education and Associate of Applied Science: Medical Office Administration 05/2015

Training Fayetteville Technical Community College Fayetteville, NC

Completed professional development in Medical Billing and Coding.

Applied concepts from professional education in real world scenarios and business practices

Broadened organisational business practices into applied theories.

Completed coursework in medical terminology, legal and ethical issues, medical coding, billing,

and insurance and keyboarding and word processing

Dean's List Honoree 1st and 2nd Semester 2014

Phi Theta Kappa Member

Summa cum laude graduate

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