Customer Service Event Planner

Lorene Howard

Oakland, CA 510-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking entry-level Event Planner and Customer Service specialty positions.

Summary of Qualifications and Skills

•

• Over 18 years of Management Experience

• Operations Support

• Teamwork and Collaboration

• Telephone Etiquette

• Deadline Adherence

• Excellent Customer Service and Communication

• Quality Control experience

• Excellent Customer and Client Service

• Vast Business Owner experience

• Office Clerical experience

Education:

Oakland Tech High School, Oakland, CA High School Diploma

Professional Experience

Owner Norge Laundry & Cleaning Village Oakland, CA 04/2004 – 04/2022

• Proven work experience as a front line customer services representative.

• Oversaw day-to-day activities of wash and fold delivery to clients.

• Developed strong interpersonal communication skills to promote relationship with internal and external customers.

• Ability to stand for long periods.

• Outstanding organizational and time management skills.

• Excellent analytical and problem-solving skills.

• Maintained clean, neat and operational facilities to serve customers.

• Used strong interpersonal communication skills to convey information to others.

• Greeted customers and answered questions about wash machines operations.

• Helped with office tasks, taking message, filling orders, special requests and answering phone inquiries.

• Assisted with records keeping to maintain data for daily operational costs.

• Exhibited excellent communications and customer service relations skills.

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