PENELOPE J. KEYS

adsd9q@r.postjobfree.com 678-***-**** **402 Ancient Forest Dr., Humble, Tx 77346

Summary

Detail-oriented leadership with great communication and computer skills and a track record of executing maintenance program proficiency to exceed operational goals.

Skills

Administrative, Transportation

Help Desk, Trouble-shooting

Attention to detail, Writer

Business Administration

Customer satisfaction

Excellent customer service

Delivery driver service

Inventory

Medical billing

Medical terminology

Access

Excel

PowerPoint

Organizational skills

Time management

Experience

Ad Writer/ Documentation Specialist Boost Media, Inc. Metro Atlanta and Nationwide 07/2017 - Current

Experienced Ad writer using Google AdWords, MS AdCenter Platform, strong analytical skills.

Self-motivated, flexible, and attention to detail writing.

Very organized and driven to excel.

Great communications and research skills.

Recovery Supervisor Macy's Department Store - Duluth, GA 09/2016 - 02/2017

Leader and supervisor for a team of sales associates, providing guidance and direction to associates to ensure efficient floor operations, customer service, coverage and execution of visual standards.

Maintains an environment of strong sales and exceptional customer service through coaching associates and leading by example.

Trained sales associates and perform store procedures including cash register transactions, product flow procedures and visual standards.

IT Help Desk Support II IBM – Sandy Springs, GA 03/2016 – 09/2016

Assisted with network connectivity, equipment diagnosis and troubleshooting hardware and software.

Documented calls, handled new tickets and supported clients with follow up resolutions.

Identified and escalated situations requiring urgent attention.

Respond to requests for technical assistance via phone, chat or email.

Advise users on appropriate procedures

Business Systems Analyst II Compuware-Ford - Dearborn, MI 04/2005 - 08/2014

Ability to trouble-shooting and analyzed problems involving web-based applications.

Accessed and utilized all support for web-based applications.

Internet connectivity and browser specifications and configurations.

Web-based navigational support for all administrators and users for Ford Motor Company dealers and assigning Dealer Self Administrative tools access.

Medical Billing Specialist Detroit Medical Center - Detroit, MI 07/1991 - 03/2005

Medical billing for several departments in the Detroit Medical Center duties included medical terminology, claims processing, form completion, and coding.

Performed medical billing and obtained payments, processed medical claims for payment and authorizations, and collections follow-up.

Trained nurses and medical analysts on Cerner operations, LINK medical records systems and care management functions.

Gathered medical record data for combining financial, operational and clinical information for comprehensive analysis.

Worked closely with the surgical staff and the insurance carriers to identify, schedule operating appointments and understand client's healthcare information needs.

Assisted with the LINK system project for 6 hospitals to ensure all medical records and patient information would be linked to all medical records databases for each hospital.

Education and Training

Davenport University 2005

MBA: Strategic Management

Davenport University Grand Rapids, MI 2003

BBA: Business Management

Wayne County Community College Detroit, MI 1999

CIS Certification

Interests

Honors and Activities, Grant writer for YMCA 2008-2009, Mentor for Vista Maria Transitioning high-risk girls into adulthood through gender-responsive programs/Notary Public for DeKalb County since 2011. Blog Writer for WordPress and Tumblr 2017 to present.

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