Operations Associate
Resume:
Faith Jauki
Contact
Phone
********@*****.***
Skills
Highly organized
Detail Oriented
Exceptional Communication
Team supervision and training
Process improvement
Quality management
Risk Management
Finance (Budgeting)
Languages
English (Fluent)
Self-motivated administrative professional with extensive experience of providing administrative, technical, and executive-support tasks. Highly organized, resourceful, and results-oriented Office individual with more than 15years experience. Requisite management and administrative skills to efficiently oversee large staff and multiple departments.
Work History
Part time
2022-02 to current
Clinical Technician
Inova Fairfax Medical Campus
Demonstrate flexibility in satisfying customer demands in a high volume environment.
Consistently adhere to hospital procedure guidelines.
Ensure quality maintenance of all logs and reporting documentation, attention to detail.
Participate in cross-training and perform other duties as needed
Training new individuals for similar position.
2012-11 - 2021-10
Operations Manager
Echocardiogram Clinic, University of Zimbabwe
Develop,implement and review operational policies and procedures.
Oversee budgeting, reporting, planning and auditing.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Make important policy,planning and strategy decisions.
Respond to inquiries, resolving issues and referring complex or sensitive matters to appropriate staff.
Assist HR with recruiting when needed.
Plan and review compensation actions, enforcing policies and procedures.
Communicate job expectations, planning, monitoring, appraising and reviewing job contributions.
Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
Long-term planning to create initiatives that further the company’s overall goals
Build alliances and partnerships with other organizations.
2010-01 - 2021-10
OFFICE AND INFORMATION MANAGER
Echocardiogram Clinic, University of Zimbabwe, Parirenyatwa Teaching Hospital, Harare, Zimbabwe
Provided administrative support to Cardiologists.
Received and processed medical/clinical correspondence.
Processed patients' echo reports.
Operated and maintained the filing systems.
Responded to numerous calls & enquiries daily.
Directed the echo clinic budget.
Kept up-to-date patient records.
Organized and scheduled appointments for patients.
Maintained the echocardiogram and ECG room.
Set up and operated audio and visual equipment for monthly meetings.
2010-01 - 2021-10
OFFICE AND INFORMATION MANAGER
Echocardiogram Clinic, University of Zimbabwe, Parirenyatwa Teaching Hospital, Harare, Zimbabwe
Provided administrative support to Cardiologists.
Received and processed medical/clinical correspondence.
Processed patients' echo reports.
Operated and maintained the filing systems.
Responded to numerous calls & enquiries daily.
Directed the echo clinic budget.
Kept up-to-date patient records.
Organized and scheduled appointments for patients.
Maintained the echocardiogram and ECG room.
Set up and operated audio and visual equipment for monthly meetings.
2006-01 - 2012-10
Senior Operations Associate
University Of Zimbabwe, Department Of Medicine
Supported the leadership with related strategic planning activities, such as budget analysis and medical students examination processing.
Assisting human resources with recruitment activities and creating work schedules
Executed daily administrative support for the Department which has 25 staff members and more than 400 medical students.
Coordinated meeting scheduling, event planning and coordination.
Maintained company databases.
Prepared and processed examination results for all medical students attached to the Department.
Maintained internal and external clients' confidence as well as protected operations by keeping information confidential.
Responded to emails and other correspondence to facilitate communication and enhance Department's processes.
Coordinated flight schedules, bookings, and expense reimbursements for both domestic and international travel for external examiners.
Maintained highest level of customer service while demonstrating a friendly and cooperative environment.
2003-04 - 2005-12
Human Resources Coordinator
Human Resources Department, University of Zimbabwe
Organize and coordinate recruiting process
Schedule interviews and extend job offers .
Organize and implement onboarding process for new hires
Maintain confidentiality and accurate HR files
Company-employee communication
Review suppliers/Vendors for quality products and services
Assist with various projects, putting together required documentation and information.
Education
2016-07 - 2018-06
Master of Commerce: Strategic Management and Corporate Governance
Midlands State University - Zimbabwe
2007-01 - 2013-10
Bachelor of Commerce: Human Resource Management and Industrial Relations
Zimbabwe Open University - Zimbabwe
2000-01 - 2002-12
National Diploma: Secretarial Studies
Harare Polytechnic College - Zimbabwe
Accomplishments
Effectively managed the Echocardiogram clinic for 8 years.
Accomplished outstanding performance during the performance progress reviews for over 8 years.
Created a Departmental culture initiative which raised employee satisfaction rate by 25% - celebrating birthdays and academic achievements.
Successfully organized the postgraduate and undergraduate professional examinations including flight, accommodation, and itineraries for more than 30 examiners since 2006.
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