Data Entry Customer Service

Esther Surpris .

**** * **** *** ********* FL,***30

Email:adsd8g@r.postjobfree.com. Phone: 954-***-****

Professional Summary:

●Proficient at handling diverse tasks simultaneously; able to work in a fully trilingual environment English, French, and Creole.

●Handling multiple line phone system.

●Excellent knowledge of administrative and clerical procedures.

●Knowledge computers and relevant software applications. Microsoft Suite 365.

●Calendaring and scheduling and maintaining conference rooms.

●Effective motivator, communicator and advocate with inherent ability to manage all types of personalities, diffuse stressful situations,

●Team-oriented, consistently recognized for ability to establish and maintain solid relationships

Education:

Miami Dade College, Miami FL

Associate of Art in Health Administration Jan 2010 – May 2014

GPA: 3.01

Health Insurance license 240

Professional Experience:

Business Finance Specialist (American Express) November 2019 – January 2022

Cold called business through American Express open Small business to provide Working Capital Terms as well as Business Loans for Clients.

Maintain high levels of product awareness and service knowledge, clearly, communicate appropriate guidance on completion of SBA PPP Loan Forgiveness application.

Effectively manage proper call pipeline hygiene of all calls based on pre- determined company standards Continuously seek to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.

Prepare clients for loan enrollment with precious data entry and help clients with the document gathering requirements. Meticulously maintain and work inside Saleforce.com to record 100% of customer interactions, follow- ups, presentations, emails, etc.

Ensure proper business process and compliance controls.

Customer Service Rep Advocate (licensed agent)

Convey Health Solution-Humana

Dec 2015-October 2019

●Interact with customers on behalf of an organization

●Provide information about products and services

●Listen to customers’ questions and concerns, and provide answers or responses

● Handle inbound calls/ enroll new or existing member into a plan

Receptionist/Secretary Nov 2013- Dec 2015

Jungle Island

●Answered inbound/outbound calls, scheduled appointment for customers.

●Handled shipping and receiving

●Used of Microsoft Word, Excel, writing letters, sent emails and faxed all types of documents.

First Source Financial,

Medical Collection

June 2008– Nov 2013

Inbound call to client

●specialize in all debts relating to health care, including hospitalizations, surgeries and routine checkups

● handles all matters of debt related to school loan, such as overdue bills.

●repayment plan to accommodate debtors who cannot settle their accounts for various financial reasons.

United Collection Bureau

Feb 2005-Jun 20008

●Inbound call

●contacting our customers who are between one and six months past due in their credit card .

●securing payment arrangements.

●Follow up with client

Certifications:

Home health Aide (HHA)

Life insurance 240

CPR/First Aid training

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