Scrum Master Office Specialist

Vinay Khanduri

***************@*****.*** 647-***-****

***-*** ******* ****** *****, North York, Ontario M2J1L6 Canada

PROFESSIONAL SUMMARY

Marketing manager with 3+ years of experience in leading cross functional teams . Proven record in managing sales and marketing activities that increase brand awareness and sales in the north zone . Personally trained 100+ clients about the software for effective software usage. Seek opportunities to transform company practices into cost-effective solutions leading to more efficient operations.

SKILLS

Business Operations Project Lifecycle Management Database Excel Relationship Building Teamwork Gap analysis SWOT Analysis Financial Analysis Stakeholder Relations Complex Communication Agile Requirements Gathering & Analysis Project Management Scrum Waterfall Jira Bugzilla Microsoft Project SAS Tableau office 365 salesforce

PROFESSIONAL EXPERIENCE (+ 3 Years)

Marketing ManagerJanuary 2018 – April 2021

Tata ClassEdge India

Design,develop and maintain the reporting of all the products line of hardware and software to explain the feature to clients and to answer their queries about the goods and services.

Create processes and procedures for in-scope regulatory reports that will be automated for all Business functions for existing and new clients.

Prepare all the documents by performing the KYC of the customer and track all the financial records of the existing clients and new clients on the CRM software.

Maintain financial data of the existing clients and collect pending payments to reduce the debtor days.

Implement plans and strategies to do platform enhancements with software vendors and internal business partners.

Showcase the presentation of the products to prospective clients and build long-lasting relationships with clients.

Provide input to the company if there are special demands from the client to make changes to their existing software requirements.

Display efficiency in gathering market and customer information for getting new potential clients and negotiating the price with vendors and managing the key accounts and then doing the analysis of the data in salesforce.com

Provide all the after support to the existing clients via emails, virtual assistance, chat and arrange the respective support team for resolving the issues clients face.

Develop a business plan and bifurcate the data in terms of the potential client and plan the market strategy to work on the KPI.

Helping Marketing teams in developing the B2B marketing campaigns.

Identify potential clients and then negotiate with them to get the desired business.

Collaborated with Project Managers, Marketing team, finance team, Business Partners, Subject Matter Experts, and IT Partners.

EDUCATION

Certificate in Project Management Information Technology January 2022 – August 2022

Seneca College Toronto, Canada

Certificate in Business Analytics May 2021 – December 2021

Seneca College Toronto, Canada

Master of Business Administration (Marketing & Information Technology) August 2016 – June 2018

Army Institute of Management and Technology Noida, India

Bachelor of Technology (Electronics and communication)August 2010 – June 2014

Uttaranchal Institute of Technology Dehradun, India

CERTIFICATES

Professional scrum master I (PSM I) – August 2022

Microsoft Office Specialist Excel 2013 – Feb 2017

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