Customer Service Representative

CHRISTOPHER E. SIMMONS, SR.

Glendale, AZ H: 602-***-**** ***************@*****.***

OBJECTIVE

A position that will allow me to use my interpersonal skills while helping to ensure a safe environment for all employees as well as customers.

WORK HISTORY

2021 - 2022

2016 – 2020

Jackson Hewitt Tax Service Call Center (WFH) San Diego, CA

● Accepting calls from returning and new clients

● Scheduling Appointments

Pharmacy Advocate @ CIGNA Phoenix, AZ

● Obtain clinical information

● Communicate with assistance program representatives, patients, physicians, pharmacists and other parties as necessary for maintenance of patients in existing medication assistance programs and new programs. 2013 –2016 General Dynamics Technology @ Customer Service Representative Supervisor Phoenix, AZ

● Training staff

● Monitoring

● Investigating & solving customer service complaints 1993 – Present Funeral Director @ Universal Memorial Center &South Mountain Mortuaries Phoenix, AZ

● Family consultations

● Funeral arrangements and directing

● Transporting of remains

● Customer Service Inbound/Outbound Calls

1999 – 2009 Administrator/CEO @ Shiloh Tabernacle Deliverance Ministries International Glendale, AZ

● Mentorship and counseling

● Conducting weddings, funerals and special events

● Train small group of discipleship leaders

1997 – 1999 Accounts Receivable/Payable @ Accountants On Call Phoenix, AZ

● Reconciles processed work by verifying entries and comparing system reports to balances.

● Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.

● Pays vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.

● Maintains accounting ledgers by verifying and posting account transactions. 1988 – 1991 Credit Analyst @ America Express Phoenix, AZ

● Delivered customer care by responding to questions concerning customer accounts in a structured customer care environment

● Resolved product and service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy

● Documented necessary account information and offered custom solutions that benefited the customer

● Delivered extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality EDUCATION

1978 – 1982

Diploma

1982 – 1983

1995 – 1996

Certificate

1995 – 1996

Completed

Bay View High School

Milwaukee Area Technical College

AZUSA Ministry Training Institute

Ford Schools A.D. Banker of Arizona

Milwaukee, WI

Milwaukee, WI

Phoenix, AZ

Phoenix, AZ

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