Customer Service Fitness Instructor
Resume:
Kerrianne Brown
** ***** **** **. ******** ON, L*X0H8 705-***-**** ************@*****.***
September 1, 2022
Attn: Hospitality, Tourism and Recreation Department
Please accept this letter for the position of Part-time Professor Fitness and Health Promotion. I have attached a copy of my full resume for your review.
I am employed with the York University Staff Association (York University – Keele Campus) as the Fitness & Events Coordinator. Where I have 15 years’ experience in the fitness and Events/corporate world.
In the Events Coordinator role, I have had the opportunity to act as the interoffice liaison between elected Association Officers, 10 Committee Chairs and Vice Chairs, office staff and members. I was responsible for the planning of logistical requirements for all meetings and events. Scheduling, obtaining appropriate meeting space, equipment co-ordination, room set up, booking facilities, furnishings, equipment, catering, literature and producing the agenda etc. Preparing meeting/event related correspondence and communications. Acting as primary point of contact for meeting and event inquiries, issues, etc. Participating in post-event analysis and evaluation. Administrative duties also include but are not limited to, front line reception, answering phones and responding to emails in an often extremely busy office setting, scheduling appointments and responding to inquiries. Producing a procedure and operating manual. Computer and software skills required for the above functions – utilized all of Microsoft software (Excel, Power Point, Word, Outlook, Publisher, Word Press and Skype for Business. Several additional software and programs necessary for virtual meetings, teleconferencing etc. Utilized all social media for promoting and marketing events and programs. I was also responsible for maintaining and posting all meetings, events, fitness program info, wellness seminars etc, on YUSA ‘s (York University Staff Association) website.
In the Fitness Coordinator role, I have had the opportunity to create, plan, coordinate and lead all group exercise programs. I am a CANFITPRO certified fitness Instructor specialist. I have up to date Standard First Aid, CPR Level C and Automated External Defibrillator (AED) certifications. I am also High 5 certified. I am very passionate about health & wellness. Therefore, created a program for all ages and fitness levels. I was responsible for the implementation of the York University Staff Association fitness program from its conception. Including, music, choreography, leading all fitness classes – two one-hour fitness sessions daily. Consisting of yoga, cardio, strength training, zumba etc, while keeping pace with the ever-evolving health and wellness industry. I performed all related administrative duties, including booking fitness facilities, equipment, promoting and communicating the program. Additionally, I created and produced a monthly Health and Wellness Newsletter for the York University community. Titled – The York University - Health & Wellness News & Views. Which involved deciding on relevant health and wellness applicable information, research and writing all content, providing information on accessing additional resources.
Before my employment at York University, I was employed by the City of Barrie in the Recreation & Culture Services Department for over 5 years. In my role as the Supervisor for the cities skating program I lead and assisted in coordinating both the learn to skate, adult and senior skating programs. I utilized my skills, teaching groups and individuals. Supervising staff, planning sessions, progress reports for all participants and continuous liaison and reporting to the Recreation Programmer. Public relations skills utilized extensively with parents, skating instructors, and skaters. I was responsible to ensure all equipment required is available, clean and in good repair, properly stored and accounted for. At that time, also held a position as a fitness instructor with the City of Barrie. I taught children, teens, adults and seniors, cardio, step, strength training, spinning and Zumba. Duties included, selecting music, choreograph and lead all sessions; keep pace with changes in the fitness industry leading and creating new, fun, trend-setting programs.
My experience working at both York University and the City of Barrie has provided me with the knowledge to hopefully assist you in this position. I have working knowledge of industry best practices in the relevant specialty program area. I demonstrate the ability to always maintain the highest standard of public relations. I can perform in a manner which is consistent with corporate goals, vision, mission and values. I have above intermediate oral and written communication, interpersonal and customer service skills. I am available to work evenings, weekends and/or holidays, as required.
Lastly, I am a professional individual who is keen to learn, work as team and provide all the support required. I very much enjoy working with people of all ages and backgrounds. I am always patient when dealing with clients. I value my job and constantly thrive to better myself. I welcome the opportunity to become a valued member of the Georgian College community.
I would like the opportunity to meet you in person to discuss my knowledge, skills and abilities at your earliest convenience.
Sincerely,
Kerrianne Brown
KERRIANNE BROWN
81 Budd’s Mill Road, Minesing L9X 0H8
************@*****.***
SUMMARY OF PROFESSIONAL STRENGTHS AND EXPERIENCE:
University of Windsor BA Program -Major in Business, Marketing and Communications (5 credits remaining)
FITNESS CO-ORDINATOR AND COACHING:
20 years’ experience in the leisure, recreation health and wellness field, creating and leading programs that suit the needs of the participants and the organization, coaching and supervising.
Computer skills – Microsoft Office Suite – Word, Excel, Outlook. Utilize CLASS software with City of Barrie.
Certification includes:
FITNESS – Can Fit Pro Certification, Certified Fitness Instructor Specialist, Zumba Fitness Certification/Specialist, Yoga Specialist.
COACHING - Professional Skating Coach, High 5, NCCP Coaching Certification/US equivalent. First Aid/CPR; Heart Saver/AED(Defibrillator).
Computer skills – Microsoft Office Suite – Word, Excel, Outlook. Utilize CLASS software with City of Barrie. Ability to learn new software quickly.
Team leadership/managerial skills developed via extensive work experience as Head Coach/Manager of two large skating clubs; with the City of Barrie as a Supervisor for learn-to-skate and recreational skating programs.
Excellent success in developing, co-ordinating, supervising, scheduling, and marketing of sports, recreation and fitness programs including assessing needs/interests (including special needs groups), recommending creative and deliverable programs that are well-attended.
Excellent administrative skills, public relations, customer service skills utilized when dealing with the senior staff, Board of Directors, volunteers, coaching staff, skaters and parents of skaters, fitness participants; a full range of all age groups including seniors to pre-schoolers. Production of promotional materials including press releases, newsletters, and brochures.
Supervisory and leadership skills through managing paid coaching staff at the sports club level, and with the City of Barrie.
Proven success in recruiting, motivating and working with large groups at the sports club administration level as well as in program delivery and for special events.
Excellent administrative skills tailored to the health and wellness, leisure and sports environment involving all aspects of administration. Lead and co-ordination of all office functions including participant registration, producing reports/correspondence/meeting minutes, operational plans, budget production, invoicing, and general ledger. Staff administration including recruitment posting, interviewing, orientation, scheduling, performance monitoring/evaluation.
BUSINESS AND EVENTS CO-ORDINATOR:
15 years’ experience in the corporate world working as an Events co-ordinator.
Excellent business planning, organizing, co-ordinating, administrative and leadership skills utilized especially with the York University Staff Association consisting of Full-time elected Officers, 10 committees and over 1800 members.
Excellent public relations, customer service skills utilized when dealing with Senior Staff, Committee Chairs and Vice Chairs, office staff, union members and fitness program participants.
Excellent administrate skills utilized in every aspect of day-to-day functions of the Events co-ordinator, and in the writing/production of a Health & Wellness newsletter for the York University Community. I created and produced the Health and Wellness Newsletter every month which involved deciding on relevant and applicable information, research and writing all content, providing information on accessing additional resources, distributing and posting content on the website. Promotional materials including press releases, correspondence, meeting administration, etc.
Excellent scheduling skills required to ensure the success of the vast array of large events and committee meetings. Including, but are not limited to the following,
Booking event/meeting space
Sending promotional meeting/event notices/invitations
Arranging and booking event/meeting facilitator
Arranging tables/chairs etc
Arranging literature
Arranging AV/computer equipment
Arranging catering (if necessary)
Arranging entertainment (if necessary)
Ordering swag (if necessary)
Excellent Computer and software skills required. Utilized Microsoft software (Excel, Power Point, Word, Outlook, Word Press, Skype for Business. Additional computer programs utilized for virtual meetings, teleconferencing, etc. Utilized all Social media platforms for promoting and marketing events and programs.
Excellent frontline communications skills when answering telephone calls and answering emails in an often extremely busy office setting, scheduling and dealing with the York community members and staff on a day-to-day basis.
WORK EXPERIENCE:
York University Staff Association – 2008 to 2021
Fitness and Events Co-ordinator
Duties – Interoffice liaison. Meeting/Event co-ordinator. Administrative duties include frontline reception, answering phones and emails, scheduling appointments, responding to correspondence. Creating and producing a York community monthly Health and Wellness Newsletter. Planning and co-ordinating all logistical requirements for large events, Executive meetings/conferences, committee functions and member-focused events such as Wellness sessions. Planning, co-ordinating and leading all fitness programming for members and staff.
City of Barrie – 2005 to 2011 – Leisure, Transit & Facilities Dept. –
Learn to Skate Supervisor
Duties: Supervisor of learn-to-skate and adult skating sessions; teaching groups individuals.
Supervising staff, planning sessions, progress reports for all participants and continuous liaison in
reporting to city staff. Public relations skills utilized extensively with parents, instructors and
participants. Ensure all athletic equipment required is available and in good repair.
Lead Fitness Instructor – Adult, senior and children’s sessions – Aerobics, Step, Strength Training, Spinning, Cardio, Zumba, Yoga etc.
Duties: Select music, choreograph and lead all sessions; keep pace with changes in the fitness industry.
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