Support Representative Customer Service
Resume:
Dawn Battle
Fort Myers, FL *****
****.**********@*****.***
· Dedicated customer support representative with over 10 years of work history providing direct and indirect consumer services including healthcare services.
· Motivated to achieve complete customer satisfaction and contribute to company success.
· Excellent communication skills and attention to detail, as well as the ability to work independently or as part of a team.
· I have a strong passion and desire to help and serve others. I have done so in person, at call centers, as well as working from home.
Work Experience
Behavior Assistant
Shalimare Inc - Fort Myers, FL
July 2016 to May 2021
· Provide direct care assistance and training to individuals who have varying degrees of developmental disabilities.
· Provide aid, supervision, and training to individuals that include all hygiene needs, household chores, cooking, social and community skills.
· Able to understand the behavioral strategies assigned to each individual and can implement these strategies.
Customer Service Representative
Dealers Greatest Assets - Remote
January 2018 to April 2020
· Received inbound calls from customers for strategic business partners of big-time automotive dealerships nationwide.
· Helped analyze, facilitate, and resolve the customers issues with a positive attitude.
· Ensured performance and quality standards were always met.
· Made follow up calls to customers on their most recent dealership experience.
· Used phone, team viewer, and other forms of communication to communicate with staff and to address the needs of our clients. Plus, be able to type 35 wpm or more. Customer Care Representative
Lynx Services - Fort Myers, FL
September 2014 to February 2016
· Engaged in active listening with callers, confirmed or clarified information, and managed the call according to training.
· Provided excellent customer service and located resources for problem resolution.
· Responded to questions and concerns about service, and escalated calls appropriately. Senior Sales Associate
7-11 - Fort Myers, FL
February 2011 to September 2014
· Provided prompt, courteous customer service by responding quickly and resourcefully to customer requests or concerns.
· Upsold and made recommendations to customers to increase company’s sales.
· Rung up all sales on cash register, or point-of-sale equipment properly and accurately. Education
Associate of Science in Healthcare Office Administration Hodges University - Fort Myers, FL
January 2020
Skills
• Developmental disabilities experience
• POS
• Dealership experience
• Upselling
• TeamViewer
• Communication skills
• Customer support
• Customer service
• Sales
• Cooking
• Organizational skills
• Microsoft Office
• Microsoft Windows
Contact this candidate