Motivated IT support technician seeks new position

in dynamic, growth-oriented company focused on

cultivating exceptional customer experience and a

positive work environment. With experience

handling networking concerns, implementing new

software, installing new hardware, and addressing

user concerns, I bring attention to detail and a

dedication to technical improvement to each job.

P R O F E S S I ONAL S UMMARY

NKEMA

PATRICK

TSHABALALA

ICT TECHNICIAN

Location: 509 Fulmar Street

Ormonde View

Johannesburg

Home Number: 074******* Work

Cell Number: 074*******

E-mail Address: adsd75@r.postjobfree.com

Driver's License: Code 08

Languages: English, Afrikaans, Sotho, Xitsonga and Zulu P E R S ONAL I N F O RMATION

SALES AND MARKETING

Telkom SA & 8ta September 2002 - November 2012

Processing all related enquiries / accounts, orders and faults reports. Selling Telkom products.

Performing all financial procedures.

Promotions of Telkom products.

Provide excellent service and helping with ADSL installation to customers. Acting manager - staff handling and management duties. TECHNICAL OFFICER

Telkom SA September 1998 - August 2002

MDF: CBS Faults and orders, testing lines, Faults and Orders handling Switching: Faults and Maintenance of exchanges

Standby: Business lines faults, Air conditioner, Standby motor, Power failed Acting Supervisor: Staff handling and management duties. ICT TECHNICIAN

Aganang Consulting Engineers January 2015 – July 2019 Network Maintenance and Repair

Network connection and Network Access Control

Wired and Wireless Network

Monitoring and Troubleshooting

Install Hardware and Software

Support Staff, manage, configure and support network Remote Support on other branches

Office Automation and Helpdesk Support

SALES AND MARKETING

Telkom SA October 2013 – October 2014

Selling LTE router

Testing WIFI network on customer premises

Configuration of network, Set up wireless connection Diagnose and repair network problems.

WORK E X P E R I E N C E

E D U C A T I O N & T R A I N I N G H I S T O R Y

TRAINING: SALES AND MARKETING AND NETWORK AND

SOFTWARE COURSE.

Telkom College (Oliefantfontein)

2002/2007/2010

TELECOMMUNICATION, BUSINESS ENGLISH &

CUSTOMER CARE.

Telkom College (Booysens)

1999 / 2001

Excellent written and verbal communication skills

Good interpersonal skills

Proficient in database programming and software installation Attention to detail

Good problem-solving skills

Exceptional knowledge of all virtual servers for networking Immense knowledge of using various graphic design software Ability to connect computers to an existing network Ability to configure networks as per security requirements Proficient in workstation operating system

S K I L L S & C OMPETENCIES

Obakeng Mdhluli ICT Manager

011******* / 078*******

adsd75@r.postjobfree.com

Rebecca Nyathi Branch Manager

061******* adsd75@r.postjobfree.com

R E F E R E N C E S ELECTRICAL ENGINEER N3

Manu College (Dobsonville)

Completed 1996

SENIOR CERTIFICATE

J Kekana High ( Mamelodi West)

Completed 1994

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