Center Representative Call

Lucretia Walker

Brownsville, TN ***** • 731-***-**** • ****************@*****.***

Professional Summary

Polite and professional call center & teacher assistant successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Skills

De-escalation Techniques

Issue and Complaint Resolution

Building Customer Trust and Loyalty

Courteous with Strong Service Mindset

Work History

Call Center Representative, 12/2021 to Current

Concentrix Call Center Representative – Chattanooga, TN Assisted team leaders by providing status and performance reports with information on areas for improvement.

Answered average of 20 or more calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. Assisted [20 or more customers by answering questions, responding to inquiries and handling telephone requests.

Machine Operator, 07/2021 to 11/2021

CSK Plastic Containers – Brownsville, TN

Set up and ran machinery to produce exceptional products for industrial needs. Teacher's Assistant, 05/2017 to 02/2020

John Georgory Child Care – Brownsville, TN

Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency. Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.

Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.

Recorded grades for coursework and tests in online reporting system. Helped teachers recognize learning issues evidenced in one-to-one support instruction. Handed out classroom materials, like pencils, paper and crayons. Computer Logo Operator, 06/2006 to 09/2016

VF Imagewear, Inc. – Henning, TN

Produced high-quality brochures, flyers, four-color artwork and mailers. Prepared and operated offset printing press for maximum efficiency and production. Loaded and positioned unprinted materials.

Employed root cause analysis to troubleshoot equipment and processing issues. Teacher's Assistant, 02/2000 to 05/2006

Little Angels Child Care Center – Brownsville, TN

Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency. Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.

Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.

Recorded grades for coursework and tests in online reporting system. Molding Machine Operator, 11/1996 to 02/2000

S&R Of Tennessee – Ripley, TN

Maintained smooth production when operating injection molding machines and auxiliary equipment.

Checked work using calipers, micrometers, and other measuring devices. Inspected molded product per quality requirements and mold book, delivering ideal results and minimizing waste.

Handled receiving and shipment with use of warehouse organization and material distribution.

Education

GED: 05/1993

Haywood High School - Brownsville, TN

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