Customer Service Csr
Resume:
Jessica Kotrba
Assist customers
Wichita, KS ****2
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Tech/CSR
ADT Security Services - Wichita, KS
July 2020 to Present
Assist customers with technical issues, billing, create work orders, etc. Customer Service Representative
Waste Connections, Inc. - Wichita, KS
February 2015 to Present
Assist with billing, refunds, sales, collections, email follow ups, work orders, route selection and customer redemption. Stats for payroll, month/quarter and yearly. Scale tickets, filing, etc. Commercial CSR
Progressive Insurance Call Center - Wichita, KS
January 2022 to May 2022
Assist with auto claims and larger trucking claims Assist customers
Royal Caribbean - Wichita, KS
May 2004 to May 2014
with booking reservations and updating personal information as well. Dealt with large groups and assisted them with their accounting, dining, meeting space, contracted groups, maintaining groups status as well. Did multiple follow ups on collections as well and filed multiple emails for contracts. Education
Business ADM
Wichita State University - Wichita, KS
August 2014 to Present
Business ADM
Butler Community College - Andover, KS
May 2004 to January 2005
Business ADM
Cowley County Community College - Wichita, KS
May 2003 to January 2004
Skills
• PeopleSoft
• Oracle
• Payroll
• Accounts Payable
• Human Resources
• Customer service
• Analysis skills
• Customer support
• Detailing
• Phone etiquette
• Statistics
• Accounting
• Writing skills
• Communication skills
• Computer skills
• Organizational skills
Assessments
Protecting patient privacy — Completed
October 2021
Understanding privacy rules and regulations associated with patient records Full results: Completed
Sales skills — Familiar
October 2021
Influencing and negotiating with customers
Full results: Familiar
Basic mechanical knowledge — Familiar
November 2021
Understanding and applying mechanical concepts and processes Full results: Familiar
Filing & organization — Familiar
November 2021
Arranging and managing information or materials using a set of rules Full results: Familiar
Customer focus & orientation — Highly Proficient
November 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
HVAC technician — Familiar
November 2021
Designing, implementing, and troubleshooting commercial HVAC systems Full results: Familiar
Basic maintenance and repair — Familiar
November 2021
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Familiar
Numerical reasoning skills — Familiar
November 2021
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Qualifications:
I have excellent customer service skills and ability to adapt in new atmosphere. Also, I pay good attention to detail and make sure the job is done properly. I'm familiar with Word, Excel, Spread sheets, Processor, Documents, QuickBooks, fax, email, multi-line phone, scan and copy machine as well. I have also worked with AS400, Lotus Notes, GUI and PeopleSoft systems as well.
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