Jessica Kotrba

Assist customers

Wichita, KS ****2

adsd6h@r.postjobfree.com

+1-316-***-****

Authorized to work in the US for any employer

Work Experience

Tech/CSR

ADT Security Services - Wichita, KS

July 2020 to Present

Assist customers with technical issues, billing, create work orders, etc. Customer Service Representative

Waste Connections, Inc. - Wichita, KS

February 2015 to Present

Assist with billing, refunds, sales, collections, email follow ups, work orders, route selection and customer redemption. Stats for payroll, month/quarter and yearly. Scale tickets, filing, etc. Commercial CSR

Progressive Insurance Call Center - Wichita, KS

January 2022 to May 2022

Assist with auto claims and larger trucking claims Assist customers

Royal Caribbean - Wichita, KS

May 2004 to May 2014

with booking reservations and updating personal information as well. Dealt with large groups and assisted them with their accounting, dining, meeting space, contracted groups, maintaining groups status as well. Did multiple follow ups on collections as well and filed multiple emails for contracts. Education

Business ADM

Wichita State University - Wichita, KS

August 2014 to Present

Business ADM

Butler Community College - Andover, KS

May 2004 to January 2005

Business ADM

Cowley County Community College - Wichita, KS

May 2003 to January 2004

Skills

• PeopleSoft

• Oracle

• Payroll

• Accounts Payable

• Human Resources

• Customer service

• Analysis skills

• Customer support

• Detailing

• Phone etiquette

• Statistics

• Accounting

• Writing skills

• Communication skills

• Computer skills

• Organizational skills

Assessments

Protecting patient privacy — Completed

October 2021

Understanding privacy rules and regulations associated with patient records Full results: Completed

Sales skills — Familiar

October 2021

Influencing and negotiating with customers

Full results: Familiar

Basic mechanical knowledge — Familiar

November 2021

Understanding and applying mechanical concepts and processes Full results: Familiar

Filing & organization — Familiar

November 2021

Arranging and managing information or materials using a set of rules Full results: Familiar

Customer focus & orientation — Highly Proficient

November 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

HVAC technician — Familiar

November 2021

Designing, implementing, and troubleshooting commercial HVAC systems Full results: Familiar

Basic maintenance and repair — Familiar

November 2021

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Familiar

Numerical reasoning skills — Familiar

November 2021

Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Qualifications:

I have excellent customer service skills and ability to adapt in new atmosphere. Also, I pay good attention to detail and make sure the job is done properly. I'm familiar with Word, Excel, Spread sheets, Processor, Documents, QuickBooks, fax, email, multi-line phone, scan and copy machine as well. I have also worked with AS400, Lotus Notes, GUI and PeopleSoft systems as well.

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