Customer Service Store Manager
Resume:
Danesia Martese McGaughy
Professional Summary
A positive, engaging and action oriented professional with 6+ years of experience in customer service. Gained experience in marketing and sales with excellent communication and computer skills, ability to work independently or as part of a team.
1613 Clayton Ave
Tupelo Ms, 38804
************@*****.***
EXPERIENCE
Starbucks, Tupelo Ms- Store Manager
July 2021 - Present
-Train new employees
-Implement changes within store
- Manage employee’s schedules
- Manage store operations
-Manage resources and inventory
-Responsible for financial success
Chick-fil-A, Tupelo Ms — Manager, Travel Trainer, Marketer
August 2012 - March 2020
-Manage and count money for every shift
-Assign shift duties and team member roles
-Reassure customer service
-Train corporately traveling state to state to help develop teams
-Organize and complete store opening and closing procedures
-Develop and maintain productive employee relationships
-Daily post on social media and focus on promotions
-Up hold daily procedures for food safety and training
Renasant Bank, Tupelo Ms — Human Resources Assistant
July 2015 - March 2018
-Check and handle payroll
-File paperwork and organize paperwork
-Input all New hires, terminations, and retirements
-Work on 401(k) administration, FMLA and workers compensation claims and benefits
- Check time punches to submit payroll
- Answer business phones and greet visitors
-Ensure compliance of human resources policy, employee benefits and employment
SKILLS
Active listener
Communications
Computer knowledge
Leadership
Problem solving
Training and development
Software
Excel
Microsoft Windows
Word
PowerPoint
Access
Outlook
Chrome Os
Certifications
ServSafe
Certified Trainer for Chick-fil-A
EDUCATION
SALTILLO HIGH SCHOOL, Saltillo Ms— High School Diploma
August 2012-May 2014
Itawamba Community College, Tupelo Ms— Associate
August 2020-May 2022
Contact this candidate