Customer Service Data Entry
Resume:
Janay Felton
Tampa, FL *****
************@*****.***
A solid and hark-working Customer
Service professional with an ability to work effectively as part of a team, committed to meeting and exceeding departmental and organizational goals. Possesses 8 years of extensive experience providing solutions to retain and expand customer base, and managing multiple projects simultaneously while remaining detail- oriented and efficient. Technologically savvy with excellent working knowledge of all Microsoft Office programs including: Excel, Outlook, and Word. Authorized to work in the US for any employer
Work Experience
Patient Experience Representative
CXPERTS - Tampa, FL
June 2022 to Present
Scheduling deliveries for patients medication. Giving them a eccentric experience. Empathizing with patients concerns and coming up with the best solution with the company in mind. Delivery Driver
UberEATS - Tampa, FL
September 2021 to June 2022
• Putting the customer needs first.
• Delivering food/packages with the sense of urgency.
• Being a mediator between company and client.
• Being the face of the company’s brand.
• Empathizing with the customers needs.
• Being cautious to insure the clients security.
Client Support Specialist
Wipro/LHI - Tampa, FL
January 2021 to September 2021
• Data entry
• Managing my own set of COVID relief sites
• Recruiting nurses and site’s staff.
• Managing the sites staff behavior.
• Entering and review the hours of staff on my managed sites.
• Working as a team to help coworkers with any problems they may need help with on their sites.
• Working with event coordinators, site managers etc. to insure the sites are ran smoothly. Member services
Wipro/Uhc - Tampa, FL
August 2020 to January 2021
• Assisted members with their health benefits account.
• Update members demographics and personal information.
• Problem solving.
• Upheld excellent customer service.
SERVER
PUFF N STUFF CATERING - Tampa, FL
January 2019 to June 2020
• Traveled to various venues as assigned
• Banquet serving and catering of special events
• Bussed and serviced 48 tables or more daily ensuring a clean environment
• Took food and drink orders
• Customer Service: greeted diners and guests
• Guest meal service provided
• Checked on guests frequently; ensuring satisfaction
• Before and after event clean up and preparation
• Cashiering: processed cash and credit card transactions CUSTOMER SERVICE
HERTZ CAR RENTAL
May 2018 to January 2019
Provided the highest level of customer service to build a rapport with customers.
• Took ownership of each customer's service experience by immediately owning and resolving issues and fostering customer retention.
• Played an active role in the environment of teamwork and collaboration to perform tasks.
• Utilized company's approved sales and service techniques for up sell of additional products.
• Completed short-term, dead line driven projects.
• Reviewed rental agreements with all customers to ensure a complete understanding of rates, and service charges.
CUSTOMER SERVICE REPRESENTATIVE
JANAY FELTON - Tampa, FL
January 2017 to May 2018
Call center environment: placed outgoing calls to businesses, selling various lighting products
• Provided stellar customer service to company's clients by upholding a professional demeanor and tone while using company's best practices.
• Solved customer issues in regard to previous orders.
• Maintained and updated customer information as necessary
• Placed a daily high volume of 80 or more outbound calls. OP- BULK FOLDER
ARAMARK UNIFORM SERVICES - Tampa, FL
October 2016 to January 2017
• Collaboratively worked with colleagues and management.
• Escalated factory issues to supervisor when necessary.
• Responsible for the safe, expeditious, and accurate handling of merchandise into and/or out of the laundry facility.
• Accurately verified merchandise quantity and bundles by type.
• Operated the bulk folding machine.
Education
Associate in Accounting
Hillsborough Community College - Tampa, FL
January 2019 to Present
High school diploma
Skills
• Point of Sale -(POS) register
• Cash handling
• Written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Work independently, requiring little supervision
• Goal oriented able bodied team player
• Excellent time management
• Great attention to detail
• Serving Experience
• Banquet Experience
• Catering
• Microsoft Office
• Problem-solving
Certifications and Licenses
Life, Annuity and Health
March 2022 to Present
215- Life INCL Var Annuity and Health
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