Customer Service Business Analyst
Resume:
ANTHONY THOMAS
**** ****** ****** **********, ** 44511 – C 330-***-**** – *********@*****.*** PROFESSIONAL SUMMARY
Business development executive experienced in all aspects of sales and marketing, contract negotiation and account management. Persuasive professional successful at establishing and maintaining key partnerships with corporate decision makers. Accomplished in generating significant company growth through lead generation, customer service and sales and marketing techniques SKILLS
● Account and territory management Project Management
● Marketing Strategy Merchandising
● Critical and creative thinking Highly organized
● Financial operations Customer satisfaction
● Effective negotiator Team building expertise
● Budget forecasting Excellent listening skills
● Strong sales proposal writer IT (Data Security)
● P.O.S (Point Of Sales) Tech Roll-outs
WORK HISTORY
Labor 10/2018 to 05/2022
City Of Youngstown Youngstown, Ohio
● Patch holes in public streets with asphalt.
● Remove debris off public streets and highways
● Remove ice and snow off public streets and bridges.
● Use city equipment to maintain overgrown grass and fallen trees. Self Employed
04/011 to 10/2018
● Started a handyman service small business doing home repair and remodeling. Shop Manager 01/2008 to 04/2011
Alpha Omega Auto Youngstown, Ohio
● Office book keeping of shop records and receipts.
● Schedule time for repairs and manage employee schedules.
● Attend to customers' needs and resolve any issues.
● Customer services and sales.
Mortgage Strategist 09/2007 to 08/2008
North American Home Loans East Lansing, MI
● Quoted prices, credit terms and other bid specifications.
● Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
● Strategize with the sales team to prospect and qualify potential customers within assigned territories. Senior Business analyst. 07/2005 to 09/2007
International Profits Associations Buffalo Grove, IL
● Exam client’s financial records, as well as marketing and tax strategies for discrepancies.
● Conducted interviews of clients and their key employees.
● Researched clients’ business issues and goals to offer appropriate solutions.
● Presented findings and proposed solutions to clients using PowerPoint presentations and graphics.
● Negotiated prices, terms of sales and service agreement. Independent Systems Engineer 03/2001 to 07/2005
Phoenix Corporation Tampa, FL
● Troubleshooting and servicing Brighten Corporation P.O.S equipment.
● Install new equipment or software to resolve client issues.
● Keeping client networks and services operational while resolving issues. Data Integrity Specialist/help-desk 4/1995 to 02/2001 Sybase Inc. Pleasanton, CA
● Performed technical support functions on hardware and software for various platforms for over two hundred servers.
● Assisted team in building and configuring over one hundred robotic arms and tape drives to perform automatic backups, later upgrading to CD’s.
● Enhanced assets tracking through effective database management and direct correspondence with internal departments.
Route Supervisor/Merchandiser 01/1993 to 04/1995
L’eggs Products Hayward, CA
● Formulated custom business plans for incoming account managers
● Evaluated current service needs and product satisfaction levels with established customers
● Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
● Quoted prices, credit terms and bid specifications
● Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
● Developed new business opportunities by effectively communicating product lines to small businesses and department stores.
● Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
EDUCATION
Associate of Science: Accounting and Business Management, 1987 ITT (Youngstown, OH)
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