Customer Support General Application

Rakshitha shetty

Contact No: 425-***-****

Email:************@*****.***

OBJECTIVE

Looking forward to a challenging and competitive work atmosphere leading to a Professional experience with a dynamic and progressive organization where my skills, talents and abilities will be utilized to the fullest for mutual benefit.

EXPERIENCE SUMMARY

●Worked as Technical Support Engineer

●Worked as Help Desk Management Engineer

●Worked as Assistant Computer trainer

●Volunteering in Elementary Schools in Bellevue (Spirit Ridge Elementary) and Northshore School District (Kokanee Elementary)

●Completed “STAR” Reading program for Kids 3-5yrs conducted by King County Library System–KCLS

STRENGHTS

●Have strong logical and algorithmic developmental Skill

●Have good patience and listening skill.

●Quick learning & adjustable nature to any circumstances.

TRAINING UNDERGONE

1.ITSM

2.Windows 2000

3.“STAR” Student learning course from Northshore School District

TECHNICAL EXPERTISE

Operating Environments DOS, Win98, Windows 7, Windows 8

Programming Languages C, FoxPro, Q Basic

PROFESSIONAL QUALIFICATION:

1. Hardware And Networking A+, N+

KMA Technologies, Bangalore

2. Graduation Bachelor of Computer Science

University University of Mangalore, MGM College-

Udupi,INDIA

Year of passing 2002

WORK EXPERIENCE

1.

Company : HopeLinks Bellevue, WA

Period : 1 Year

Designation : Assistant Computer Trainer

Responsibilities :

●Training and educating students in MS Office tools like MS Word and Excel

2.

Company : WIPRO INFOTECH, Bangalore

Period : 1 Year (from June –October 2004)

Designation : Documentation In charg

Responsibilities:

●Receiving, Recording, Prioritizing and Tracking of Service Calls

●MIS Report generation and Analysis of MIS Report

●Giving First Line Support for Customer Queries

●Monitoring and Status Tracking of all Registered Calls

●Keeping customer Informed on request status and Progress

●Closing Incidents and Confirmation with the Customer

●IT Spares Management

●Interacting with various vendors to meet demand & supply

●Training the Users on MS Office, PC Fundamentals and General Application

b. As IRB Coordinator:

●Central contact Point for Inter Region Branch Customer

●Mapping the Franchisee for the new customer and handing over to the respective team after the implementation

●Monitoring the Onsite Engineers activity for Process Adherence

c. As Documentation Executive:

●Studying the existing Infrastructure and Practices at Customer Location

●Prepare Customer Specific documents as per SLA/ Contract/ PO and bring to a stage where the delivery of the Service Starts

●Monitoring quality, Process Execution and Process Adherence Activit

As Customer Support Executive

●Try to get new customers for the company

●Attending calls from customer and resolve their issues about the products.

Signature

Rakshitha Shetty

9568 Middle ground Pl

Tx-75035

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