Customer Service Data Entry
Resume:
Anthony Charles Monterosso
***** **** **** ******, **** 106,
Bradenton, FL 34211
***************@*****.***
Willing to relocate
Authorized to work in the US for any employer
PROFESSIONAL EXPERIENCE:
SALES AND LEASING CONSULTANT
Gettel Toyota of Lakewood - Bradenton, FL
August 2018 to Present
Engage customers utilizing a defined consultative solution sales methodology. Identify customer needs and present appropriate product explaining features/benefits that satisfy customer needs and must haves. Present purchase, finance and leasing options to customer and ask for the business. Update CRM database accordingly. Deliver vehicle to customer and explain all the technology features and capabilities of the vehicle.
CUSTOMER SERVICE DESK ASSOCIATE
The Home Depot - Sarasota, FL
April 2017 to August 2018
Responsibilities include handling customer sales, returns, assisting with customer product selection, responding to and resolving customer complaints, processing customer applications for credit, updating inventory reports, processing on-line customer orders and pick up in store. Received excellence award for customer window order placement and delivery while working at the special services desk.
DIRECTOR, GLOBAL DISTRIBUTION SALES OPERATIONS
Maxim Integrated Products, Inc - San Jose, CA
August 2011 to July 2013
(6 years including Dallas Semiconductor acquisition) Responsible for managing a global sales operations team including 12 product line business units and authorized distribution channel partners network.
• Increased channel efficiency and productivity by revising Maxim's distribution contracts terms & conditions; creating new global operating policies and procedures and design registration manuals; developed distributor network onboarding, training and operations procedures.
• Lead complex, cross functional projects including channel sales strategy and tactics with product business units, legal, finance, global sales operations, supply chain teams and executive management.
• Enforced compliance with channel partner contracts, negotiated product marketing programs to support customer specific local inventory stocking requirements, initiated the creation of a secure channel partner website portal contributing to both the site design parameters and content.
• Increased FY2013 global channel partner resale Point of Sale ($ POS) 3.5% to ~$650 Million while Maxim's $2.4 Billion global sales declined slightly over the same fiscal period.
• Decreased Partner Price Book Non-Cancellable-Non-Returnable (NCRC) part numbers from 53% to 32%.
• Increased Year-over-Year Design Win Registration program contribution: 22% new Design Wins, 16% POS $.
• Designed and Implemented Sub-Distributor program extending APAC Distributors penetration into Tier-3 accounts.
BUSINESS MANAGEMENT CONSULTANT
Self Own Business - San Jose, CA
May 2008 to August 2011
• Worked with manufacturer sales representative company on sales team training and company operations projects.
• Worked with a new venture start-up company providing expertise in business plan development, patent research/application and incorporation filing, product pricing and market/competitive analysis, manufacturing outsourcing, sales partner contract negotiations and, company website portal development.
NORTH AMERICA DISTRIBUTION SALES MANAGER
Power One, Inc - Santa Clara, CA
April 2005 to November 2007
Promoted to North America Distribution Sales Manager.
• Responsible for designing, developing and implementing innovative, cost-effective strategic and tactical sales and marketing channel partner plans. Achieved 2007 $56 Million stretch budget. Led cross- functional team of Regional Sales Managers (RSM), Manufacturer Sales Reps and Authorized Distributors in all aspects of sales, design-in/win, customer service, sales operations and contract negotiations. Strategically allocated and administered global channel partner's resale budgets, design-in budgets, special pricing programs, inventory stocking packages and partner onboarding and training programs.
• Improved operational efficiency by implementing cross functional teams including sales, FAE's, product marketing, engineering, executive management and customer service in support of channel partners and Tier 2/3 customer design-in growth initiatives. Achieved 2007 $56 Million stretch budget.
• Coordinated monthly rollup of sales forecasts by RSM's and Manufacturer Sales Representatives providing guidance to supply chain manufacturing operations and executive management reporting significant variances.
WESTERN AREA SALES MANAGER
• Efficiently planned and coordinated workflow, defined staffing requirements, assigned projects to optimize utilization of human capital and operational resources.
• Designed and implemented business strategies, measured manufacturer sales representative and distributor channel partner's performance.
• Recruited, trained, and mentored a cross-functional team with responsibility for ensuring critical compliance with company policies, procedures & regulations.
• Successfully identified and designed-in the first AC/DC front end power supply at Juniper Networks, increasing annual sales from nonparticipation in front end sourcing to greater than $5M annually within 2 years.
• Directed business development activities through 5 manufacturer sales rep. companies (75 sales people), 2 RSM's & 2 Field Applications Engineers (FAE's) & channel partners in the western USA & western Canada.
• Achieved 2005 and 2006 western area sales stretch budgets at $27M and $30M respectively. REGIONAL SALES MANAGER - NORTHWEST REGION
Viking Interesorks (Sanmina SCI, Inc.) - San Jose, CA April 2004 to April 2005
Responsible for providing technical sales and product marketing support for all Viking memory products conversion into Sanmina's existing Customer BOM's and qualification into new contract manufacturing services opportunities.
DIRECTOR of SALES, NORTH AMERICA & EUROPE
Silicon Access Networks - San Jose, CA
December 2001 to October 2003
(Pre-IPO networking chipset start-up - closed doors)
• Recruited, trained and managed two N.A. area sales managers and 10 manufacturer representative companies (~100 salespeople) covering North America, Mexico and Europe.
• Instituted policies and procedures for tracking customer design activity, preparing sales forecasts and on-line reporting systems. Performed market research & competitor analysis.
• Presented weekly account design, forecast & support resourcing requirements to CEO & executive staff.
• Managed all aspects of European account business development and design-in activity for Alcatel, Allied Telesyn, Fujitsu, Marconi, Nokia, Nortel, Siemens and Scientific Atlanta/Baronet.
Director of Sales
Power X Networks - San Jose, CA
December 1999 to December 2001
(Pre-IPO networking start-up - closed doors)
Western Area OEM Account Development Manager, Toshiba America Electronic Components (3 years) Western
Regional Distribution Sales Manager
Integrated Device Technology, Inc
December 1995 to December 1999
4 years)
N.A. Distribution Manager & Finished Goods Warehouse Manager,
Dallas Semiconductor (4 years)
Distributor Marketing Specialist & Product Marketing Engineer, Texas Instruments, Inc. (5 years)
EDUCATION:
Master of Business Administration in Business Management Courses
UNIVERSITY of DALLAS - Irving, TX
January 1986 to January 1987
Bachelor of Science in Marketing and International Business
NORTHEASTERN UNIVERSITY - Boston, MA
September 1979 to May 1981
KEY SKILLS:
• Start-Up & Multi-Billion Dollar Corporation Senior Sales & Marketing Management • Global B2B & B2C Sales & Business Development Experience • Channel Partner & Supply Chain Management • Customer Service • Operations Management • Cross-Functional Team Leadership • Engineering to C- Level Relationship Building • Strategic Planning • Product Marketing • Sales Forecasting • Competitive Analysis & Market Research • Proactive Problem Solving
• Pricing & Contract Negotiations • Technology Consultative Sales • Microsoft Word/Excel/PowerPoint/ Outlook
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