Angela McCleery

Customer Service and Management Expert

Elwood, IN 46036

adsd5d@r.postjobfree.com

+1-765-***-****

I have 20 years of customer service experience and 5 years of management experience, my hope would be to gain an entry level and/or

management position within a company and to work my way up to an executive position.

Willing to relocate to: Indianapolis, IN - -

Authorized to work in the US for any employer

Work Experience

Assistant Store Manager

BIG O TIRES - NEW CASTLE - New Castle, IN

July 2020 to Present

Open and close store, customer service, order parts for mechanics for service related repairs, schedule employee shifts, inventory control, accounts receivable and payable, end of day process paperwork. Assistant General Manager

New Beginings LLC DBA Hardees - Noblesville, IN

September 2018 to July 2020

Open and close store, customer service, food safety experience, inventory ordering and control, schedule employees weekly shifts, accounts receivable and payable, end of shift paperwork and completing the days deposit for the next day,

Supervisor/Manager

Mill Top Banquet and Conference Center - Noblesville, IN February 2015 to September 2016

•Assigned tasks to crew members

•Set up and breakdown of event rooms and suites, deep clean, reset as needed

•Ordering supplies

•Giving tours of event venue when called upon to do so.

•Worked events as a hostess when needed

Crew Leader/New Hire Trainer

McDonald's - Noblesville, IN

December 2014 to December 2015

•Train all new hires on proper customer service and cash handling

•Food prep

•Inventory control

•Taking customer orders at drive-thru and front counter and cashing out customers for their food order

Small Business Owner/House Cleaner

Angie's Resdential and Commercial Cleaning - Anderson, IN May 2005 to August 2013

•All office management duties

•Returning current customers and potential customers phone calls and/or emails

•Accounts payable

•Accounts receivable

•Invoicing

•Ordering supplies as needed

Receptionist/Cashier

Butler Motors - Indianapolis, IN

May 1996 to May 2000

•Answer multi line phone system and transferring to appropriate individual and/or department

•Scheduling customer for services

•Cashing out customers for services rendered

•Accounts payable

•Accounts receivable

•Invoicing

•Ordering parts for service department

•Auditing

Doula/Labor Support Professional

Community Health Network - Anderson, IN

August 1997 to August 1999

•Meet with expectant parents and create a birth plan

•Physical and emotional support for laboring mother and significant other throughout labor and delivery

•6 week post delivery meeting with new parents, emphasis on newborn care, breast feeding and signs and symptoms of postpartum depression Service Desk Supervisor/Account Management

Kids R Us - Indianapolis, IN

August 1989 to June 1993

•Customer service

•Merchandising

•Shipping and Receiving

•Supervisor

•Manager

•Account manager entering previous days sales into company financial base and readying for currier(DHL) pick up to deposit into company financial database

Phlebotomist/Laboratory Assistant

Methodist Hospital - Indianapolis, IN

August 1989 to August 1990

•Perform blood draws on patients per physician orders

•Perform lab tests on blood samples per physician orders Education

Technical Certificate in Culinary Arts in Culinary Arts/ServeSafe Oakland City University - Rockville, IN

May 2014 to September 2014

Some college course work credits in Nursing and Psychology Ball State University - Muncie, IN

August 1993 to May 1997

None in Pre requisites for nursing school admission Indiana University-Purdue University-Indianapolis - Indianapolis, IN August 1989 to May 1991

Technical Certificate in Phlebotomy in Medical Terminology Ivy Tech Community College - Indianapolis, IN

August 1989 to May 1990

High School Diploma in College Preparotary Classes Elwood Community High School - Elwood, IN

August 1983 to May 1988

Skills

• Microsoft Office (10+ years)

• MS OFFICE (10+ years)

• Customer Service Skills (10+ years)

• Management (10+ years)

• Supervisor (10+ years)

• Computer Proficient (10+ years)

• Banquet Experience

• Culinary Experience

• Multi-line Phone Systems

• Food Safety

• Food Handling

• Profit & Loss

• Residential Cleaning

• Auditing

• Kitchen Management Experience

• Serving Experience

• Filing

• Windows

• Store Management Experience

• Merchandising

• Supervising Experience

• Accounts Receivable

• Food Preparation

• Leadership

• Catering

• Cooking

• Payroll

• Menu Planning

• Pricing

• POS

• Restaurant Management

• Office Management

• Meal Preparation

• Salesforce

• Driving

• QuickBooks

• Baking

• Communication skills

• Customer service

• Time management

• Assistant manager experience

• Inside sales

• Customer support

• Landscaping

• Data collection

• Documentation review

• Dealership experience

• Data entry

• Computer skills

Certifications and Licenses

ServeSafe Certified

July 2014 to July 2019

Food Handler Certification

Assessments

Administrative assistant/receptionist — Familiar

November 2021

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Working with MS Word documents — Familiar

November 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Cashier skills — Familiar

November 2021

Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar

Basic computer skills — Proficient

November 2021

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Written communication — Familiar

November 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Verbal communication — Familiar

November 2021

Speaking clearly, correctly, and concisely

Full results: Familiar

Call center customer service — Proficient

November 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Social media — Familiar

November 2021

Knowledge of popular social media platforms, features, and functions Full results: Familiar

Sales skills — Familiar

December 2021

Influencing and negotiating with customers

Full results: Familiar

Scheduling — Familiar

November 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Protecting patient privacy — Familiar

November 2021

Understanding privacy rules and regulations associated with patient records Full results: Familiar

Filing & organization — Familiar

December 2021

Arranging and managing information or materials using a set of rules Full results: Familiar

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Project timeline management — Familiar

January 2022

Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar

Customer service — Familiar

June 2022

Identifying and resolving common customer issues

Full results: Familiar

Warehouse safety — Expert

June 2022

Using safe practices in a warehouse setting

Full results: Expert

Management & leadership skills: Impact & influence — Proficient June 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Work style: Reliability — Familiar

June 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Delivery driver — Expert

June 2022

Interpreting instructions or signs and solving problems Full results: Expert

Administrative assistant/receptionist — Familiar

November 2021

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Familiar

June 2022

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Cleaner fit — Proficient

June 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Attention to detail — Familiar

July 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Basic computer skills — Proficient

July 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Administrative assistant/receptionist — Familiar

June 2022

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Restaurant manager — Highly Proficient

July 2022

Managing restaurant staff and meeting customer expectations Full results: Highly Proficient

Work style: Reliability — Proficient

July 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Familiar

July 2022

Responding to customer situations in a retail setting Full results: Familiar

Work style: Professionalism — Familiar

July 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Familiar

Customer service — Familiar

June 2022

Identifying and resolving common customer issues

Full results: Familiar

Food service fit: Crew member — Proficient

July 2022

Measures the traits that are important for successful food service crew members Full results: Proficient

Cooking skills: Basic food preparation — Proficient July 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Attention to detail — Familiar

July 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Sales skills — Familiar

December 2021

Influencing and negotiating with customers

Full results: Familiar

Sales skills — Proficient

July 2022

Influencing and negotiating with customers

Full results: Proficient

Working with MS Word documents — Familiar

November 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar

Administrative assistant/receptionist — Familiar

June 2022

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Medical receptionist skills — Familiar

July 2022

Managing physician schedules and maintaining accurate patient records Full results: Familiar

Cleaner fit — Expert

July 2022

Measures the traits that are important for successful cleaners Full results: Expert

Scheduling — Familiar

November 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Sales skills — Proficient

July 2022

Influencing and negotiating with customers

Full results: Proficient

Food service: Customer situations — Highly Proficient July 2022

Identifying and addressing customer needs in a food service setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

KEY QUALIFICATIONS

•Computer Proficient

•Microsoft Office Proficient

Contact this candidate