Gerard Hogue

Systems Administrator

Versatile IT professional possessing more than 9 years of progressive experience in systems administration, supporting IT and network infrastructure and providing user support. Excels in the design, configuration, and maintenance of Windows servers in an enterprise environment. Skilled in analysis, troubleshooting, and incident management resolution with a proven record of achievement in resolving escalated mission critical issues. Technically savvy possessing expertise in enterprise level Data Center technologies, security, system architecture, and support of diverse hardware and software applications. Adept at building relationships with internal business leaders, vendors, and users to drive organizational success. Effectively manages multiple concurrent tasks adhering to tight timelines within a dynamic and evolving technical environment. A respected role model who willingly shares knowledge and experience to elevate the skills of junior colleagues. Have a good understanding of DoD security hardening, collection and assessment processes and methodology as they related to DoDI 8500.01, Cybersecurity, and DoDI 8510.01, Risk Management Framework (RMF) for DoD Information.

§ Project Management

§ User & Remote Support

§ Professional

Communications

§ Complex Problem Solving

§ Network Security

§ Network Infrastructure, Protocols, &

Support

§ Diagnosis & Troubleshooting

§ Hardware & Application Support

§ Software Configuration & Installation

§ System Design & Configuration

§ Attention to Detail

§ Customer Service

§ Incident Management

§ Cross-Functional

Collaboration

§ Presentation & Training

Technical Proficiencies

Operating Systems: Windows XP/7/10 platform, 2008/2008R2 Server 2016, Data Center 2012R2, Exchange 2016,

Networking: LAN/WAN, TCP/IP, DNS, DHCP, STP, UDP

Networking: Equipment: routers, switches, SSL VPN, Remote Access Solutions Virtualization: Microsoft Hyper-V, VMware

Security Tools: Qualys, SIEMS, SEPM, Firewalls,

Configuration & Installation: SQL 2005-2008, Windows Server 2003-2012, Exchange, VoIP, Exchange 2016, Windows 10

Servers: Windows, Exchange Server 2007/2016,365, Blackberry, Active Directory Mobility: Blackberries, iPhone, Android

Tools: Kaseya Management Tools, Bomgar Remote Tools, Webex Ticket Tracking: ConnectWise, Sage Time sheet

Applications: Microsoft Office 365, Outlook, SharePoint 2016, Worldox, Sage Other: Acronis, Symantec Ghost, or SCCM

IP Phones 3cx SIP, Cisco, Polycom

Professional Experience

TekSynap 2020-

Senior Systems Administrator/DBA/Exchange Admin

• Windows Server administrator working with windows server 2012/2016

• SQL patching, failover clustering, and STIG

• Solar Winds Project

• Foia Express Project

• Remedy Project

• Active Directory

• Exchange Patching

Lockheed Martin Manassas, VA 2019- 2020

Senior Systems Administrator

Windows Server 2008/2016 administration including server monitoring and troubleshooting. Integrating enterprise class IT solutions into large scale organizations. Administering web-based applications (IIS)

Gerard Hogue

Analyze system faults, review diagnostic tests and troubleshoot Windows Operating Systems and Enterprise Class applications to identify problems and find resolutions to issues and outages. Monitor performance and maintain enterprise management tools according to requirements

• Administered Windows Servers operating on Server 2008R2 and 2012r2

• monitoring daily activity to ensure optimal performance of mission critical business systems

• Migrated SharePoint to Windows Server 2012r2

• Setup three new Domain Controller

• Setup WSUS for network clients and servers

• Setup GPO’s for Domain Servers

• Setup Terminal Farm Servers

• Setup HBSS Server

• Scap Scans to meet DOD recommendations

• Updated and Patched Production servers

• Installed, configured and backed up SQL

• Preformed ACAS scan

• Apply Security Template Implementation Guidelines (STIG) and security updates and hotfixes to address Information Assurance Vulnerability Assessments

• Setup ePO McAfee server

TEKsystems/Arrowpoint Inc, Tyson Corner, VA (Contract) 2018-2019 Lead Senior Systems Administrator

Administered Windows Servers operating on Server 2008R2 and 2012r2 and Exchange 365 monitoring daily activity to ensure optimal performance of mission critical business systems.

§ Migrate VMware in a cluster environment.

§ Updated and Patched Production servers.

§ Worked with GPO.

§ Worked with Cybersecurity to maintain the integrity of all servers.

§ Moved local server to the IPv6 protocol.

§ Installed SQL 2014 and troubleshooting network issues.

§ Setup and configure Microsoft Windows Servers.

§ Setup Domain Controller for new environment

§ Configured DNS Server

§ Trouble shooting DNS

§ Scap Scan

§ WSUS Server

§ Migrated Infrastructure to new Data Center

§ Setup SFTP Server

§ Configured Symantec NetBackup

§ Office 365

American Systems, Chantilly, VA (contract) 2018-2018 Systems Administrator

§ Administered Windows Servers operating on Server 2008R2, and Exchange Server 2016R2 monitoring daily activity to ensure optimal performance of mission critical business systems. Gerard Hogue

§ Deployed, upgraded, and supported PC operating systems, hardware, software applications, and peripherals.

§ Supported network and IT infrastructure through ongoing repair and maintenance of critical systems.

§ Updating and Patching Production servers.

§ Install and configure various applications to support business needs

§ Planning, configuring and installing SharePoint Server for test environment.

§ Identified and troubleshot issues to remediate software and hardware problems impacting performance and user experience with in-house applications.

§ Employed imaging software to apply standard images for wide-scale installation and deployment on new computers and laptops.

§ Administered Microsoft Active Directory and Exchange environments.

§ Installing and configuring SQL

§ Have a good understanding of DoD security hardening, collection and assessment processes and methodology as they related to DoDI 8500.01, Cybersecurity, and DoDI 8510.01, Risk Management Framework (RMF) for DoD Information

§ Understanding of the DoD Architecture Framework DoDAF) and how it relates and impacts Army IT programs and capabilities.

§ Has recent and relevant DoD and Army systems, server and operating systems hands-on administration experience.

Sensei Enterprises, Fairfax, VA 2017-2018

Consultant

§ Administered Windows Servers operating on Server 2003, 2008R2, 2012R2 and Exchange Server 2016 monitoring daily activity to ensure optimal performance of mission critical business systems.

§ Deployed, upgraded, and supported PC operating systems, hardware, software applications, and peripherals.

§ Ensure compliance with security protocols, configure firewalls, and apply software updates to prevent intrusions and malicious activities.

§ Install and configure various applications to support business needs including Microsoft Office, Hyper-V, VMware and VPN, etc.

§ Supported network and IT infrastructure through ongoing repair and maintenance of critical systems.

§ Diagnosed, troubleshot, and resolved complex technical issues.

§ Administered Microsoft Active Directory and Exchange environments. Enterprise Database Corp., Gainesville, VA 2015 -2017 Systems Administrator

§ Administered Windows Servers operating on Server 2003, 2008R2, 2012R2 and Exchange Server 2016 monitored daily activity to ensure optimal performance of mission critical business systems.

§ Proactively address potential problems through analysis and troubleshooting.

§ Ensure compliance with security protocols, configure firewalls, and apply software updates to prevent intrusions and malicious activities.

§ Responsible for scheduled SQL maintenance.

§ Installed and currently manage the System Center 2012 Data Protection Manager for the protection of Microsoft workloads and environments.

§ Additional responsibilities include administration of Group Policy Manager and failover clustering.

§ Install and configure various applications to support business needs including Microsoft Office, Hyper-V, VPN, etc.

Key Accomplishments:

§ Planned and deployed two new Data Center to address the requirements of an enterprise network deployed SonicWALL Firewall, Cisco firewall. Successfully configured and deployed 25 servers and 75 virtual machines.

Oasys-Itd., Peoria, IL 2012 - 2015

Gerard Hogue

Systems Engineer/ Security Analyst

§ Configured and maintained Windows Servers in an enterprise environment.

§ Deployed, upgraded, and supported PC operating systems, hardware, software applications, and peripherals.

§ Executed daily system monitoring to verify the integrity and availability of all hardware, server resources, critical systems, and key processes.

§ Ensured the completion of scheduled jobs through a thorough review of system and application logs.

§ Identified and troubleshot issues to remediate software and hardware problems impacting performance and user experience with in-house applications.

§ Managed domain controllers and users.

§ Employed tools such as Acronis, Symantec Ghost, or SCCM to push out new images or software upgrades.

Key Accomplishments:

§ Successfully configured and deployed into a dynamic enterprise environment tools and applications such as Nextgen and Centricity EMR, Office 365, Hyper-V, and IIS web. Vitel Net, McLean, VA 2011- 2012

Senior Technical Engineer (Contract)

§ Provided best in class user support ensuring optimal performance of operating systems, applications, hardware, and all peripheral devices.

§ Engaged local and remote users to identify and resolve diverse issues with their assigned hardware and applications.

§ Employed imaging software to apply standard images for wide-scale installation and deployment on new computers and laptops.

NT Connections, McLean, VA 2010- 2011

Network Engineer/Field Technician

§ Supported network and IT infrastructure through ongoing repair and maintenance of critical systems.

§ Administered Microsoft Active Directory and Exchange environments.

§ Applied patches and upgrades as well as performing routine maintenance on servers and software.

§ Diagnosed, troubleshot, and resolved complex technical issues.

§ Employed remote access tools using SSL, Global VPN, and SonicWALL. Education

Information Systems Management, University of Maryland University, College Park, MD Us Government Clearance: Top Secret/SCI

Microsoft Certified Professional

Microsoft 70-410 and Microsoft 70-411

Security + CE

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