Front Desk Office Assistant

Andrew R. Bricker

*** ********* ***** **** 814-***-****

Saint Augustine, FL 32092 *******@*****.***

Education:

**** – 2010 Pennsylvania State University University Park, PA

Bachelor of Science in Recreation, Park and Tourism Management

Graduated: August 2010

Experience:

05/17 – Present Courtyard by Marriott Saint Augustine, FL

Assistant General Manager

Supervise all hotel staff and assist department managers as needed

Update Managers checkbook

Keep track of department spending

Review employee time cards, approve and submit payroll

Ensure that all staff follow company policies and procedures

Handle employee problems and conflicts

Code invoices and complete required reports for corporate

Resolve guest complaints and disputes, monitor guest satisfaction scores

Interview, hire, and evaluate employees

Assist with updating forecast

Coordinate with sales to ensure group block/BEO information is up-to-date

06/15 to 05/17 Penn State University University Park, PA

Housing and Ancillary Services Manager 1

Oversee maintenance of the facility and care of equipment

Interact extensively with Residence Life, and personnel from other student affairs offices to provide student services, emergency response, crisis management and otherwise fulfill the needs of students in university housing

Respond to maintenance issues contacting appropriate area or inputting requests through SuiteReq, GPMate or maintenance request forms

Investigate and recommend new products and process improvements to increase workplace efficiencies

Participate in departmental and university wide initiatives and committees

Order supplies through and keep inventory for 4 Residence Halls

Generate feedback and make suggestions to staff with the goal of improving productivity, lowering costs and increasing student satisfaction within Housing

Supervisor, mentor, and coach Technical Service employees

06/15 – 05/17 Springhill Suites/Holiday Inn Express State College, PA

Front Desk

Process guest payments for room charges, food and beverage and phone charges

Register arriving guests and assign rooms

Ran daily reports

Identified any special request and checked reports for accuracy

Completed and performed designated cashier and closing reports in Fosse

Count bank at the beginning and end of shifts and keep bank secure

Andrew Bricker - Resume Page 2

02/15 – 06/15 Quality Inn Milesburg, PA

Interim General Manager (Special Project)

Prepared the property to be sold, and showed to potential buyers

Supervise all hotel staff and assist department managers as needed

Handle and resolve any problems or conflicts involving employees

Assist office staff, complete special projects and tasks as assigned by

property owners

Enforce all policies and rules of hotel and ensure smooth operation of

facility

Allocate funds, authorize expenditures, and developed budgets for departments

Interview, hire, train, and evaluate personnel

Answer guest complaints and resolve problems

Delegate authority and assign responsibilities to department heads

Inspect guest rooms, public access areas, and outside grounds for cleanliness/Appearance

Code invoices and complete all required paperwork for corporate office

12/12 – 06/15 Holiday Inn Express State College, PA

Assistant General Manager

Supervise front desk, breakfast and housekeeping staff

Review employee time cards, approve and submit payroll

Ensure that all staff follow company policies and procedures

Schedule and lead staff meetings and trainings

Handle employee problems and conflicts

Code invoices and complete required reports for corporate and IHG

Resolve guest complaints and disputes, monitor guest satisfaction scores

Interview, hire, train and evaluate employees

Make and adjust schedules to ensure weekly productivity goals are met

Assist with updating forecast

Coordinate with sales to ensure group block/BEO information is up-to-date

Inventory and submit orders for breakfast/front office staying within budget

Handle AR accounts, invoice companies, post payments and adjustments

10/14 - 12/14 Fairfield Inn and Suites Lock Haven, PA

Task Force

Supervise front desk, breakfast and housekeeping staff

Review employee time cards, approve and submit payroll

Ensure that all staff follow company policies and procedures

Handle employee problems and conflicts

Code invoices and complete required reports for corporate

Resolve guest complaints and disputes, monitor guest satisfaction scores

Inventory and submit orders for breakfast/front office staying within budget

Andrew Bricker - Resume Page 3

03/12 – 12/12

Front Desk Supervisor State College, PA

Train new staff, employee scheduling

Respond to guest surveys

Input labor numbers

04/11 – 01/12 Alex’s Proscape State College, PA

Landscaper

Various lawn maintenance including, plants, trees and lawn care

Service both personal and business accounts

5/07 – 04/11 Penn State University State College, PA

Office Assistant (Housing & Residence Life Office)

Answer phones and handle various requests and concerns

Assist students and parents with questions, dispatch maintenance problems

05/10 – 08/10 Hilton Head Marriott Resort & Spa Hilton Head, SC

Recreation Intern

Organize and run activities for adults and children

Responsible for high levels of customer service including solving customer issues and insuring customer satisfaction

Complete day end MOD reports, reconcile cash sales, prepare financial reports

Received 5 Spirit to Serve Awards for outstanding customer service

Computer Skills:

Microsoft Word, Excel, PowerPoint, Outlook, Opera, Holidex, Fosse, Kronos, Peoplesoft, Protobase, Profitsword, Ebuy, GPMate, SuiteRec

References:

Available upon request

Contact this candidate