Access Specialist Customer Service
Resume:
Barbara Bolitho
Westpoint, TN 38486
************@*****.***
WORK EXPERIENCE
VUMC Patient Access Specialist, Vanderbilt University Medical Center (Remote), December 2021-Present
Manage, direct and respond to incoming office telephone calls for multiple clinics.
Relay information to relevant clinic staff members through messaging systems.
Create patient charts by entering required information into databases and keep accurate records.
Schedule appointments using appropriate protocols into Epic system.
Resolve all non-clinical questions withing scope of knowledge while providing excellent customer service.
Verify and accurately capture patient demographics, insurance and appropriate medical information.
HR/Payroll/AP Manager/Talent Acquisition, Waynesboro Health & Rehab, Waynesboro, TN-June 2015-December 2021
Received, processed and verified invoices related to accounts payable.
Maintained records and compiled reports concerning personnel-related data.
Assisted employees by providing leadership of the leave of absence and worker’s compensation programs covering claims procedures.
Identified staff vacancies and recruited, interviewed and selected applicants.
Planned and conducted new employee orientation to foster cheerful outlook toward organizational objectives.
Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
Performed bi-weekly payroll for multiple employees using Proliant and PeopleNet systems.
Credentialing/HR Manager/Talent Acquisition, Fast Pace Medical Clinic, Waynesboro, TN-April 2011-May 2015
Collected and processed significant amount of verification and accreditation information for each provider.
Prepared and kept reports of credentialing activities such as accreditation, membership, or facility privileges.
Maintained all records and documentation of the application and verification and followed up on the status for physicians and payers.
Communicated the results and status of the applications to physicians, payers, managers, and co-workers.
Ensured malpractice insurance and employee records were current.
Administered compensation and benefits such as employee health insurance, 401K, liability insurance and short- and long-term disability.
Identified staff vacancies and recruited, interviewed, and selected applicants.
Planned and conducted new employee orientation to foster cheerful outlook toward organizational goals.
Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
Termed employees and administered disciplinary procedures.
Maintained records and compiled reports concerning personnel-related data.
Career Advisor/JTG Instructor, South Central TN Workforce Alliance, Waynesboro, TN-April 2009-April 2011
Identified client needs using referrals and assessment tools.
Supplied information and guidance about a range of issues such as employment, education, and training.
Submitted weekly, monthly and quarterly reports.
Maintained customer files and case notes.
Taught a high school basic career development class.
Supervised Career Center and one employee.
Teller/Bookkeeper, Wayne County Bank, Waynesboro, TN-August 1990-August 2007
Assisted customers, validated, and cashed checks.
Entered new account demographics and updated customer information.
Received and counted working cash at the beginning and end of shift.
Received and verified loan payments and mortgage payments.
Explained and recommended bank products and services to customers.
EDUCATION
University of Tennessee Southern, Pulaski, TN
B.S. Business Administration
Contact this candidate