Service Representative English Teacher
Resume:
Arjane Abcede
Fort Worth, Texas 76123
Mobile: 626-***-****
**********@*****.***
She is a Licensed Pre-School Teacher with 10 years experience, as such. She is also a graduate of Bachelor of Communication major in Media Production and Post Baccalaureate in Education Major in English and Early Childhood Education. She is proficient in classroom management and teaching. She is also well-equipped in leading, planning and organizing various projects and programs, including supervising personnel. She is dedicated in working with customers and internal stakeholders, experience and trainings obtained from being an executive assistant and customer service representative.
EXPERIENCE
Lead Teacher for 3 year old, 4 year old and Kinder class
Walnut Montessori Preschool Academy
Shakespeare Drive West Covina, CA
March 2017- October 2019
July 2021- May 2022
Supervisor: Palley Vaghela, Phone: 626-***-****
Supervises and trains assistant teachers in classroom management.
Prepares, organizes and leads activities designed to promote physical, mental and social development, such as lesson plans, open houses, school events, games, arts and crafts, music, storytelling, and field trips.
Uses computers, audiovisual aids, and other equipment and materials to supplement presentations.
Prepares incident reports and report cards of students as required by administration.
Confers with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic concerns and progress.
Establishes and enforces rules for behavior and procedures for maintaining order.
Attended Pediatric First Aid CPR AED program; September 21, 2017. Renewed last : September 2021
English Lead Teacher 3, 4 and 5-year-old class
LittleSparks Montessori
Siglap Drive, Singapore
January 2011-October 2014
Supervisor: Gloria Tan, Phone: (65) 687-60198
Conducted daily and bi-weekly individual lesson plans for assigned students.
Developed activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate the activities presented.
Supervised assistant teachers in classroom management.
Studied and used different languages in communicating with the students, guardians and parents. Among these languages are: British English, Cantonese, Indonesian, Bahasa Malaysia, and Mandarin.
Conducted instructional training for co-workers in using computer applications like PowerPoint, Word, Video Editing.
Led in directing the annual concert show in for the school year of 2013.
Assisted in directing the annual concert show for the school year of 2012.
Assisted in the production and coordination of props, costumes and back drops at the annual school year of 2011.
Prepared and trained students for song and dance presentations to every school celebration such as Chinese New Year, Ramadan, Deepavali, and National Days.
Observed and evaluated children's performance, behavior, social development, and physical health.
Prepared materials, classrooms, and other indoor and outdoor spaces to facilitate creative play, learning and motor-skill activities, and safety.
Instructed and monitored students in the use and care of equipment and materials, to prevent injuries and damage.
Conferred with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic concerns and achievements.
Organized the display children's work in a manner appropriate for their sizes and perceptual skills.
Supervised, evaluated, and planned assignments for teacher assistants and volunteers.
Took charge in the selection of classroom equipment, materials, and supplies.
Attended staff meetings, and served on committees
Seminars Attended:
Multisensory Grammar Instruction: a building block of Language Arts Instruction for Kinder 1 and 2 learners
(April 2013)
Understanding and Managing children with Special Needs in a Mainstream Preschool (April and May 2013)
Kindergarten English Lead Teacher
Early Achievers’ Learning Center
Makati City, Philippines
Nov 2007-Oct 2010
Supervisor: Norma Ching, Phone: 632-***-****
Prepared monthly lesson plan for Kinder class, and show written evidence of preparation upon request of immediate supervisors.
Trained and supervised assistant teachers in classroom management.
Established clear objectives for all lessons, units, and projects, and communicated those objectives to children.
Taught basic skills, such as numerals and quantities, letter recognition, writing, geometry, personal hygiene, and social skills.
Instructed students individually and in groups, adapting teaching methods to meet students' varying needs and interests.
Organized and labelled materials and display children's work in a manner appropriate for their sizes and perceptual skills.
Seminars Attended:
Staff Development, October 2009
Narrative Writing- June 2008
Classroom Management and Routine – May 2008
Job description, Planning and Research- April 2008
Reading Readiness- April 2008
English Teacher
Daekyo Online Teaching
Makati City, Philippines
April 2007- October 2007
Self-Employed
Taught English language to Korean students of different age level who are based in South Korea thru Skype.
Prepared lesson plans
Customer Service Representative
Link Network Solutions Inc.
Makati, Philippines
Dec 2006- March 2007 .
Supervisor: Mark Reyes Phone: 632-***-****
Sold services by recognizing opportunities to up-sell account by explaining features.
Maintained call center database by entering information.
Kept equipment operational by following established procedures and reporting malfunctions.
Answered inquiries by clarifying desired information; researching, locating, and providing information.
Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.
Updated job knowledge by participating in educational opportunities
Executive Assistant
Lina Group of Companies- Dynamic Outsource Solution Inc.
Paranaque, Philippines
Mar 2003-Dec 2006
Supervisor: Marian Hernandez, Phone: 632-***-****
Performed as ISO (International Standards Organization) Internal auditor for different departments.
Conducted researches, compiled data, and prepared papers for consideration and presentation by executives, committees and boards of directors.
Prepared agenda, equipment and coordinate catering for luncheons, for committee, board, and other meetings.
Successfully prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Scanned phone calls and directed to appropriate parties and took messages.
Attended meetings to record minutes. Compiled, transcribed, and distributed minutes of meetings.
Greet visitors and determine whether they should be given access to specific individuals.
Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.
Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Filed and retrieved corporate documents, records, and reports.
Received, sorted and distributed incoming correspondence, including faxes and email.
Made travel arrangements for executives
Prepared responses to correspondence containing routine inquiries.
Coordinated and directed office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
Managed and maintained executives' schedules.
Processed payroll information.
Set up and oversee administrative policies and procedures for offices or organizations.
Supervised and trained other clerical staff and arrange for employee training by scheduling training and preparing training materials..
Customer Service Representative
Lina Group of Companies- Air21 (Licensee of FedEx)
Paranaque, Philippines
Nov 2002-Mar 2003
Supervisor: Marian Hernandez, Phone: 632-***-****
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Verified reported customers' problems.
Determined charges for services requested, collect deposits or payments, or arrange for billing.
Referred unresolved customer grievances to designated departments for further investigation.
Responded to clients’ inquiries or to notify them of claim investigation results or any planned adjustments.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Solicited sales of new or additional services or products.
Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Reviewed claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Front Desk Receptionist
May 2002-Nov 2002
Corinthian Plaza
Makati, Philippines
Supervisor: Mervyn Simpson, Phone: 632-***-****
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Receive payment and record receipts for services.
Schedule appointments and maintain and update appointment calendars.
Keep a current record of staff members' whereabouts and availability.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Board Licensure
Board for Professional Teachers, Professional Regulation Commission, Manila, Philippines
December 2008
Education
Philippine Normal University, Manila, Philippines
Post Baccalaureate in Pre-School Education
April 2009 to October 2010
Philippine Normal University Manila, Philippines
Post Baccalaureate for Teaching Program
March 2008 to 0ctober 2008
Assumption College, Makati, Philippines
Bachelor degree in Communication Major in Media Production,
March 2002
ABS-CBN Broadcasting Network, Quezon City, Philippines
College Internship
March to May 2000
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