Safety Officer Customer Service
Resume:
STEVEN T. SIMMONS
GREENWOOD, DE 19950
***************@*******.***
Cell. 302-***-****
AUTOMOTIVE SERVICE CONSULTANT :
Automotive Service Advisor & Customer Service Relations Management Expertise
Top performing, take charge, Automotive Service Consultant with the proven ability to increase overall sales along with the bottom line profitability.
Outstanding customer service and team building skills along with a history of high CSI scores. Hands-on management in all phases of the service & parts operations.
Additional expertise in retail, wholesale, and the insurance business sectors.
Commitment to organizational success through the provision of accurate, efficient servicing and excellent client care.
PROFESSIONAL EXPERIENCE :
Bob Evan’s Restaurant ( Kitchen Prep / Dishtank Operator ) May 2021 until Present
* Dentsply Sirona ( Production Operator ) March 2019 to Oct. 2020
* Queen's Lawncare Services ( Family Business ) and Stay at home Dad. April 2016 to Feb 2019
* Delmarva RV Center ( Service Director ) January 2015 to April 2016
* I.G. Burton Chrysler, Dodge & Jeep (Service) September 2013 to November 2015
* Integrity Staffing (Amazon Middletown - Temp. assignment) November 2012 to May 2013
* I.G. Burton Chrysler, Dodge & Jeep, (Service) October 2011 to March 2012
* Procter & Gamble, Dover Wipes Division (Production) June 2011 to October 2011
* Hertrichs Hyundai & Mitsubishi of New Castle (Service) July 2008 to May 2011
* Champion Motors (Sales) April 2008 to July 2008
* Felton Holly KIA (Sales) November 2007 to March 2008
* Price Automotive Group (Service) November 2005 to September 2007
* Hertrichs Toyota of Milford (Service) April 2003 to November 2005
* Castle Hyundai (Service) May 2000 to April 2003
*** Queen's Lawncare Services ( Family Business) Continue to assist. during both regular & peak seasons.
Built an impressive record of achievement and advancement by providing oversight of the day-to-day operations of the Service Department
and working one-on-one with customers to build trust and ensure high levels of customer satisfaction resulting in on-going business relationships.
Handled both service drive greeting and writing of the repair orders, dispatching, closing and the service delivery after completion.
Liaised between both the technicians and the customers to resolve the technical diagnosis with the needs of the customer and the vehicle.
Helped select, coach and supervise vehicle technicians. Fostered strong relationships with outside vendors. Cultivated knowledge of warranty policies and procedures.
Selected accomplishments :
~ Established and consistently earned high CSI ratings
~ Helped to spearhead the creation of a comfortable, relaxed environment for customers resulting in over all increased customer satisfaction
~ Developed and maintained high levels of accuracy in generating, tracking and closing repair orders, consistent follow up with customers to ensure satisfaction.
Technical Proficiencies :
Standard Reynolds and Reynolds, Arkona, UCS, and ADP Automotive service computer programs & software
Jeff Cowan's Pro-Talk Series Vehicle Walk Around and Service Write-Up Training.
Professional Development Coursework :
Automotive Customer Service & Relations Training with Certification
Member of the Professional Service Advisors Guild with Ford, Lincoln and Mercury, Hyundai, Mitsubishi and Acura vehicle lines
Multiple Service Advisor Training courses involving all of the above listed vehicle lines
In addition to training and job functions at Amazon my responsibilities included : scanning bar codes, sorting packages and positioning on pallets for shipment.
Professional Affiliations :
Certified Professional Service Advisor, Ford & Lincoln Certified Professionals, Hyundai Star Professional
1st. Counselor for the Sunday School President through our Church
Boardmember-- Camden Wyoming Little League, Safety Officer for the 2013 / 2014 seasons
Assistant Little League Coach
Teacher – Sunday School Class, CTR 6 and 7 yr. olds. 2015
TDR Certified (Trailer Docking and Release procedures)
Forklift Operator (Certified and Licensed through the in-house training class while at Amazon)
Education :
Graduated from Lake Forest High School, Felton, DE in June of 1981
References :
Mr. John Reed (Automotive Service Technician with the Hertrich Automotive Group)
2125 Barr Road
Wilmington, DE 19808 Ph. 302-***-****
Barb & Scott Stapleford (Owners of Ace Flooring in Milford)
10540 Jasmine Drive
Milford, DE 19963 Ph. 302-***-****
Mr. Glenn Thornburg (Production Line Tech @ Kraft Foods in Dover)
127 Merritt Drive
Dover, DE 19901 PH. 302-***-****
Ms. Helen Toto (Medical Office Assistant)
17 Bunker Hill Road
New Castle, DE 19720 PH. 302-***-****
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