Office manager

JENNIFER HENRY

**** *** ** ***** ******, Ma ***** · 413-***-****

***********************@*****.***

Reliable and quality-oriented team professional. Recognized as an informational resource and that is known for “always getting the job done right”. Serves as a key resource to all levels of team while being responsible for making decisions relative to procedures, workflows, compliance, and regulatory issues.. Self-directed team player with a history of initiating opportunities to assume new responsibilities.

EXPERIENCE

JANUARY 2019 TO PRESENT

OFFICE MANAGER, REPAIR AND OFF-ROAD RECOVERY BELCHERTOWN, MA

Created employee schedules, Scheduling customers, ordering materials for shop, invoice and billing processes, QuickBooks, handled multiple phone lines

NOVEMBER 2017 TO DECEMEBER 2019

CNA, Palmer Health Care Palmer, Ma

Responsible for bathing, dressing, feeding, and other daily tasks assigned, charting patients daily progress

OCTOBER 2015 TO OCTOBER 2017

PATIENT CARE TECHNITIAN, SHIELDS MRI WORCESTER, MA

Responsible for night-to-night operations, analyzing data for critical procedures, Schedule appointments, verifying insurance and patient information, preparing patient for exam, Scheduling and coordinating with Doctors, Anesthesiologists, and Nurses for critical care patients needs

APRIL 2010-SEPTEMBER 2015

CNA, WING MEMORIAL HOSPITAL PALMER, MA

Responsible for care and wellbeing of patients, documenting all pertinent information, training new CNA’s, working in a team environment to care for patients

SEPTEMBER 2001 to AUGUST 2002

Office Manager, AURORA INSURANCE AGENCY SPRINGFIELD, MA

Scheduling appointments with potential new clients, following up and customer concerns, Filing and keeping order in office, Mailing invoices for payment

EDUCATION

AMERICAN INTERNATIONAL COLLEGE, RN NURSING PROGRAM 2015-2017

SPRINGIFELD TECHNICAL COMMUNITY COLLEGE, LIBERAL ARTS ASSOCIATES DEGREE 2014

AMERICAN RED CROSS, NURSING ASSISTANT CERTIFCATE 2009

ULTRASOUND DIAGNOTSTIC SCHOOL, MEDICAL ASSISTANT CERTIFICATE 2003

SKILLS

Effective leadership and management of people and processes

Ability to build strong professional relationships and maintain strict confidentiality

Critical analytical thinking

Excellent written and oral communication

Knowledge in Microsoft Word, Excel, and Power Point

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