Customer Support Service
Resume:
JARRON PESKEY
****************@****.***
Qualified, self-starter, who works well independently as well as within a team. Skilled in Customer Support with 10+ years of customer service experience. Delivers comprehensive support to customers to resolve issues quickly, efficiently, and professionally. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve matters and provide the best customer service experience possible.
SKILLS
Managerial experience
Serve safe certified
Customer Support
Team player
Problem solver
Scheduling
Experienced with SAP portal
Stocking experience
Cash handling
Detail-oriented
Active listener
Public speaking
Interpersonal skills
EXPERIENCE
NOVEMBER 2018 – JUNE 2021
OVERNIGHT SUPERVISOR, wawa
•Providing Wawa’s core values to customers and staff, valuing people, delighting customers, embracing change, with a passion for winning.
•Handling large amounts of cash including reconciling the safe, counting the cash drawers, and filling the change return.
•Utilizing a significant software called FIFO when stocking the coolers, freezers, and dry storage.
•Documenting all support interactions in system for future reference and adding to the knowledge base.
•Maintaning the flow of business when support was required.
•Frequently received feedback describing service and performance as “Exceeds Expectations.”
•Skillfully de-escalating situations and aiding the customer in resolving their issues.
JUNE 2016 – MAY 2018
LINE COOK, rock and Brews
•Cooking, prepping, and cleaning a full-service kitchen.
•Maintaining recipes and method of assembly for a full menu.
•Building and maintaining a good rapport with regular customers.
•Bringing in new customers into the restaurant.
•Preparing from scratch sauces, meats, and dressings.
•Working on all shifts.
•Efficiently handled my station during high stress moments during peak hours.
APRIL 2012 – JULY 2015
SHIFT MANAGER, pizza hut
•Responsible for opening the restaurant every morning.
•Receiving the truck and putting away new stock.
•Responsible for dispatching drivers and controlling delivery times.
•Provide customers with perfect pizza quickly and efficiently.
•Answering phone calls and taking orders and promoting upsells.
•Participating in every quarterly business report.
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