Customer Service & IT Support
Resume:
Raphael Molina
Customer Service/IT Support
Portland, OR 97230
***********@*****.***
Work Experience
Customer Service Specialist Passport to Languages - Portland, OR November 2021 to Present
Receive inbound calls from a wide variety of clients to be connected to an interpreter.
Collect required and accurate data from the requester to process the call in a timely and professional manner.
Contact available interpreters and connect the requested language to the requester.
Provide telephonic interpretation for requester where possible (Can speak English, Spanish, Italian, French and Russian).
Grocery Stocker/ Night crew
Safeway Inc./Albertson's Inc - Lake Oswego, OR October 2019 to November 2021
Stock shelves
Pull expired products
Build & stock displays
Pack & break down boxes
Use palate jacks and standing forklifts
IT Specialist, Computer Repair
BIT by BIT Solutions - Portland, OR June 2012 to November 2021
Proficienct in OS X, IOS, Windows, Android. Software Updates, Jailbreaks, & Rooting.
System assessments, troubleshooting, builds and updates
Hardware and software repair and upgrades
Virus, Malware and Ransomware detection and removal
File recovery
Set up and maintain wireless and wired network.
Explain the above in an easy-to-understand manner for end users.
IT/Counselor/ Security
Right to Dream Too
Homeless Shelter - Portland, OR.
March 2016 to August 2018
IT - Ensured phone lines and computers remained functional and in good repair.
Security - Made sure clientele were safe and secure. Learned De-escalation techniques.
Counselor – Provided peer counseling to clients in crisis, listening and offering different ways of dealing with conflict, grief and other situations.
Education
Associate in Applied Science/ Computer Repair
ITT Technical Institute-Portland - Portland, OR February 2014 to September 2016
Additional Skills
•Microsoft SQL Server
•MySQL
•Photography
•Light Graphic Design
•Social Media Management
•Lifelong learner
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