Raphael Molina

Customer Service/IT Support

Portland, OR 97230

adsczf@r.postjobfree.com

+1-971-***-****

Work Experience

Customer Service Specialist Passport to Languages - Portland, OR November 2021 to Present

Receive inbound calls from a wide variety of clients to be connected to an interpreter.

Collect required and accurate data from the requester to process the call in a timely and professional manner.

Contact available interpreters and connect the requested language to the requester.

Provide telephonic interpretation for requester where possible (Can speak English, Spanish, Italian, French and Russian).

Grocery Stocker/ Night crew

Safeway Inc./Albertson's Inc - Lake Oswego, OR October 2019 to November 2021

Stock shelves

Pull expired products

Build & stock displays

Pack & break down boxes

Use palate jacks and standing forklifts

IT Specialist, Computer Repair

BIT by BIT Solutions - Portland, OR June 2012 to November 2021

Proficienct in OS X, IOS, Windows, Android. Software Updates, Jailbreaks, & Rooting.

System assessments, troubleshooting, builds and updates

Hardware and software repair and upgrades

Virus, Malware and Ransomware detection and removal

File recovery

Set up and maintain wireless and wired network.

Explain the above in an easy-to-understand manner for end users.

IT/Counselor/ Security

Right to Dream Too

Homeless Shelter - Portland, OR.

March 2016 to August 2018

IT - Ensured phone lines and computers remained functional and in good repair.

Security - Made sure clientele were safe and secure. Learned De-escalation techniques.

Counselor – Provided peer counseling to clients in crisis, listening and offering different ways of dealing with conflict, grief and other situations.

Education

Associate in Applied Science/ Computer Repair

ITT Technical Institute-Portland - Portland, OR February 2014 to September 2016

Additional Skills

•Microsoft SQL Server

•MySQL

•Photography

•Light Graphic Design

•Social Media Management

•Lifelong learner

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